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One Call Claims Reviews

4.8 Rating 11,607 Reviews
96 %
of reviewers recommend One Call Claims
4.8
Based on 11,607 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Next Day
On-time Delivery
99%
Accurate And Undamaged Orders
Greater than 78%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read One Call Claims Reviews

About One Call Claims:

One Call Claims operates as an Accident Management Company, regulated by the Financial Conduct Authority (FRN 714016) for claims management activities.

We assist with non-fault claims on behalf of insurance brokers such as One Call Insurance Services & YOGA Insurance and serve as the dedicated claims handler for insurance companies like One Insurance Limited.

With a reputable standing in the industry, One Call Claims is proficient in aiding clients involved in road traffic accidents caused by third parties, having supported numerous clients in navigating their claims process, thus easing the stress and inconvenience commonly experienced by accident victims.

Based in South Yorkshire, we provide a friendly and reliable service around the clock, every day of the year, ensuring nationwide coverage. Through our Group of Companies, we offer prompt and efficient services including vehicle hire, boasting an extensive fleet.

Our dedicated claims agents, equipped with industry knowledge and expertise, are available to assist you through the accident reporting process or with home emergency claims and existing claims inquiries - you can rely on us.

Thanks to our longstanding partnerships with repairers, insurance firms, and solicitors, we are confident in our ability to provide a resolution for you, ensuring your claim is settled to your satisfaction.

Visit Website

Phone:

0203 738 7300

Write Your review

One Call Claims 4 star review on 22nd April 2025
Andrew Turner
One Call Claims 4 star review on 22nd April 2025
Andrew Turner
One Call Claims 4 star review on 7th April 2025
Mr B Spence
One Call Claims 4 star review on 7th April 2025
Mr B Spence
One Call Claims 5 star review on 6th April 2025
Anthony
One Call Claims 5 star review on 6th April 2025
Anthony
One Call Claims 5 star review on 6th April 2025
Anthony
23
Anonymous
Anonymous  // 01/01/2019
Very helpful and friendly service talked me through the whole process
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Posted 3 weeks ago
Very helpful and clear and concise information and instructions. HB1 super helpful
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Posted 3 weeks ago
The lady I spoke to today was very helpful and reassuring.
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Posted 3 weeks ago
Very helpful and friendly service (LV5) when handling my call.
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Posted 3 weeks ago
I needed proof of a claim to satisfy my new insurance company of a non fault claim and JT4 responded very quickly and sent me what I needed within half an hour. No fuss, just good customer service.
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Posted 3 weeks ago
Very prompt polite and helpful.
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Posted 3 weeks ago
Very helpful and efficient staff talking me through what happens next and what I need to do
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Posted 3 weeks ago
Following a conversation this morning with LimaVictor5 I am very happy with the outcome The operative was extremely helpful and very professional with his information and put my mind at ease so I can now have a worry free Christmas Thank you LV5
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Posted 3 weeks ago
This review is in relation to my dealings this morning with agent CB3. The whole claims process up to now with One Call has not been good and it has actually caused more upset than stress than the collision did. This morning, I had to call One Call to confirm that certain important documents had been received, and CB3 was 100% helpful. I really wish that I'd had dealing with him right from the start and perhaps One Call should consider assigning one agent to a case to deal with from start to finish, rather than me being on the phone for almost 2 hours and being put through to 4 different agents.
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Posted 3 weeks ago
Call answered very quickly. Very clear phone line and call handler was really helpful . Thank you
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Posted 3 weeks ago
MP4 was very reassuring and efficient when dealing with my enquiry
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Posted 3 weeks ago
CB3 was very professional with dealing with my claim
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Posted 3 weeks ago
Staff very helpful and courteous service
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Posted 3 weeks ago
I used to be a customer of One Call, and had one of my previous cars insured with you. I am sorting a new insurance for a new car we have here at home, with another company, but it appears that one of the claims I did in the past appears in my records (what this new company could see), with the wrong category. I was attended by Marc today, who quickly revised the case and provided the correct name for the claim.
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Posted 3 weeks ago
Tw6 was very helpful
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Posted 3 weeks ago
Polite and friendly and helped with my enquiry
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Posted 3 weeks ago
Very effective guidance through gathering the accident details and explaining next steps of the process.
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Posted 3 weeks ago
Sa3 went beond and above to help me out am so very grateful to her for her patience and help genuinely one of the best amazingly gratefull to her
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Posted 3 weeks ago
helpful and informative, everything was explained clearly, and the process was easy to understand
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Posted 3 weeks ago
Great service
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Posted 3 weeks ago
One Call Claims is rated 4.8 based on 11,607 reviews