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One Call Claims Reviews

4.8 Rating 11,971 Reviews
96 %
of reviewers recommend One Call Claims
4.8
Based on 11,971 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Next Day
On-time Delivery
99%
Accurate And Undamaged Orders
Greater than 79%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read One Call Claims Reviews

About One Call Claims:

One Call Claims operates as an Accident Management Company, regulated by the Financial Conduct Authority (FRN 714016) for claims management activities.

We assist with non-fault claims on behalf of insurance brokers such as One Call Insurance Services & YOGA Insurance and serve as the dedicated claims handler for insurance companies like One Insurance Limited.

With a reputable standing in the industry, One Call Claims is proficient in aiding clients involved in road traffic accidents caused by third parties, having supported numerous clients in navigating their claims process, thus easing the stress and inconvenience commonly experienced by accident victims.

Based in South Yorkshire, we provide a friendly and reliable service around the clock, every day of the year, ensuring nationwide coverage. Through our Group of Companies, we offer prompt and efficient services including vehicle hire, boasting an extensive fleet.

Our dedicated claims agents, equipped with industry knowledge and expertise, are available to assist you through the accident reporting process or with home emergency claims and existing claims inquiries - you can rely on us.

Thanks to our longstanding partnerships with repairers, insurance firms, and solicitors, we are confident in our ability to provide a resolution for you, ensuring your claim is settled to your satisfaction.

Visit Website

Phone:

0203 738 7300

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It took me time to get to what I want. But when it was my turn staff was very helpful and straight to the point. I got the answer I was expecting. Thank you
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Posted 2 months ago
Tony was t best customer service agent I have ever dealt with fantastic
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Posted 2 months ago
Contact was very pleasant and helpful. He explained the process clearly and apologised for any delays eg while calling the other person.
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Posted 2 months ago
Satisfied with answers today from mp4
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Posted 2 months ago
The call back from NZ 1 was professional and concise. The initial claim with Catlain went well but she said I call call back with a few details that were needed. This became very frustrating as I was sent around in circles on the site, time and time again. I won't want to have the same car insurance next year. If I had been given a dedicated email address alto reply to strait away I would of been happy and the information requested would have go there sooner.
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Posted 2 months ago
Having not had a good experience this morning by being cut off twice having gone through details of my accident on 31 October II can not praise Melissa high enough for being understanding & very helpful. Thank you.
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Posted 2 months ago
JP2 was very gentlemanly and led me through a process I’ve not had to use before. Thank you.😊
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Posted 2 months ago
CB3 very helpful and pleasant today on phone.
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Posted 2 months ago
Toni was kind patient and really thorough. She explained everything really clearly and exactly what all the next steps were. Fantastic customer service
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Posted 2 months ago
Eventually helpful service the woman was very helpful in the end but you do get put around from poster post but in the end it was a good service
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Posted 2 months ago
Spoke to lovely lady AW2 .After months of toing and froing she finally progressed my claim.listened and explained great job.need more like you.keep up the good work
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Posted 2 months ago
Spoke with EC2 today to check when my vehicle repair would be booked in. Very professional and friendly. I felt confident that everything was in hand following my accident which is good to know.
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Posted 2 months ago
CB3 was very helpful with my query , much appreciated his assistance
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Posted 2 months ago
TG 2 was very polite and professional during our conversation today. Big 5 ⭐ For her customer support
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Posted 2 months ago
Excellent customer service today. Efficient and friendly. AC3 😊
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Posted 2 months ago
Service was very good and efficient kept informed of what was happening Telephone staff very polite and friendly and helpful
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Posted 2 months ago
MF1 was excellent very polite patient and helpful 👍
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Posted 2 months ago
MF1 was excellent very polite patient and helpful 👍
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Posted 2 months ago
CA4 was professional and efficient.
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Posted 2 months ago
DD5 was helpful and efficient with allocating a courtesy car for my use while mine was being repaired.
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Posted 2 months ago
One Call Claims is rated 4.8 based on 11,971 reviews