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One Call Claims Reviews

4.8 Rating 11,971 Reviews
96 %
of reviewers recommend One Call Claims
4.8
Based on 11,971 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Next Day
On-time Delivery
99%
Accurate And Undamaged Orders
Greater than 79%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read One Call Claims Reviews

About One Call Claims:

One Call Claims operates as an Accident Management Company, regulated by the Financial Conduct Authority (FRN 714016) for claims management activities.

We assist with non-fault claims on behalf of insurance brokers such as One Call Insurance Services & YOGA Insurance and serve as the dedicated claims handler for insurance companies like One Insurance Limited.

With a reputable standing in the industry, One Call Claims is proficient in aiding clients involved in road traffic accidents caused by third parties, having supported numerous clients in navigating their claims process, thus easing the stress and inconvenience commonly experienced by accident victims.

Based in South Yorkshire, we provide a friendly and reliable service around the clock, every day of the year, ensuring nationwide coverage. Through our Group of Companies, we offer prompt and efficient services including vehicle hire, boasting an extensive fleet.

Our dedicated claims agents, equipped with industry knowledge and expertise, are available to assist you through the accident reporting process or with home emergency claims and existing claims inquiries - you can rely on us.

Thanks to our longstanding partnerships with repairers, insurance firms, and solicitors, we are confident in our ability to provide a resolution for you, ensuring your claim is settled to your satisfaction.

Visit Website

Phone:

0203 738 7300

Write Your review

Very good customer service
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Posted 2 months ago
Polite and very helpful
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Posted 2 months ago
Very helpful answered everything MP4
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Posted 2 months ago
Polite professional And helpful
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Posted 2 months ago
So far so good everyone has been very helpful
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Posted 2 months ago
Very prompt service and very helpful from TG2
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Posted 2 months ago
Great response. Great service
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Posted 2 months ago
SM1. Well done. Sorted my awkward issue out and was very helpful. Much appreciated.
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Posted 2 months ago
SM1 was very helpful on helping me organise a hire car.. made sure I understood everything that was spoken over the phone to myself in a very friendly and clear manner 🙂
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Posted 2 months ago
As with my other dealings with One Call, the agent, CB3, was very helpful and professional. My car was rebooked into the workshop with no bother.
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Posted 2 months ago
31/10 - Very helpful service and info from TG2. Thanks
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Posted 2 months ago
Sm1 very efficient in her role , talked me through the process and made me feel I had been well looked after
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Posted 2 months ago
I was unable to speak to anyone initially on the number 0203 738 7300 as I was asked to put in my four digit access code followed by hash. After an hour searching my account I found another number who transferred me to Olive ref CA4 who was most helpful and dealt with my claim efficiently and courteously. I still don't know what my access code is?
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Posted 2 months ago
Helpful service by mp4:)
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Posted 2 months ago
Firstly the principle of insuring by mileage driven is excellent and I cannot recommended it highly enough. Secondly the handling of the claim to date in terms of efficiency, courtesy, understanding and empathy has been first class so very ,many thanks to both One Call and its staff.
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Posted 2 months ago
I spoke with SA3 who was polite, informative and had a lovely, friendly manner about her. I was very happy with the phone call. The way SA3 explained everything to me was concise and very professional. Thank you SA3. 10/10 for the Customer Service you provided. 😊
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Posted 2 months ago
JP2 it was very helpful and explained everything to me and listen to me fully of what happened during my incident yesterday. He made me feel really reassured that things would be in hand and I would highly recommend him going forward.. thank you
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Posted 2 months ago
I was very shaken after my accident and this person was very helpful and friendly
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Posted 2 months ago
My call was handled by DT3, clear and concise questions, was calming in a stressful situation.
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Posted 2 months ago
HB1 took the call - she was patient and extremely helpful . Thank you
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Posted 2 months ago
One Call Claims is rated 4.8 based on 11,971 reviews