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One Call Claims Reviews

4.8 Rating 11,665 Reviews
96 %
of reviewers recommend One Call Claims
4.8
Based on 11,665 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Next Day
On-time Delivery
99%
Accurate And Undamaged Orders
Greater than 78%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read One Call Claims Reviews

About One Call Claims:

One Call Claims operates as an Accident Management Company, regulated by the Financial Conduct Authority (FRN 714016) for claims management activities.

We assist with non-fault claims on behalf of insurance brokers such as One Call Insurance Services & YOGA Insurance and serve as the dedicated claims handler for insurance companies like One Insurance Limited.

With a reputable standing in the industry, One Call Claims is proficient in aiding clients involved in road traffic accidents caused by third parties, having supported numerous clients in navigating their claims process, thus easing the stress and inconvenience commonly experienced by accident victims.

Based in South Yorkshire, we provide a friendly and reliable service around the clock, every day of the year, ensuring nationwide coverage. Through our Group of Companies, we offer prompt and efficient services including vehicle hire, boasting an extensive fleet.

Our dedicated claims agents, equipped with industry knowledge and expertise, are available to assist you through the accident reporting process or with home emergency claims and existing claims inquiries - you can rely on us.

Thanks to our longstanding partnerships with repairers, insurance firms, and solicitors, we are confident in our ability to provide a resolution for you, ensuring your claim is settled to your satisfaction.

Visit Website

Phone:

0203 738 7300

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One Call Claims 4 star review on 22nd April 2025
Andrew Turner
One Call Claims 4 star review on 22nd April 2025
Andrew Turner
One Call Claims 4 star review on 7th April 2025
Mr B Spence
One Call Claims 4 star review on 7th April 2025
Mr B Spence
One Call Claims 5 star review on 6th April 2025
Anthony
One Call Claims 5 star review on 6th April 2025
Anthony
One Call Claims 5 star review on 6th April 2025
Anthony
23
Anonymous
Anonymous  // 01/01/2019
I spoke to Jake. Very efficient and polite. Much appreciated
Helpful Report
Posted 1 month ago
SM1s customer service I could not fault her, explained everything so clearly
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Posted 1 month ago
First time claiming in 30+years and l was fairly apprehensive but but TG1 was nice,friendly and helpful an approach I wasn't expecting hopefully the rest of the expirence will continue to be as good. Ray
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Posted 1 month ago
From the very start my advisor BS 1 was very patient and understanding as I was still upset and not myself. In times like this ,that is exactly what is required.I would gladly recommend One Call. Thank you.
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Posted 1 month ago
As good as can be expected under circumstances
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Posted 1 month ago
1st time claiming on motor insurance, but found they were patient and came across very understanding especially when we had bad line with difficulty in hearing.
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Posted 1 month ago
It was straightforward to arrange delivery of my vehicle
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Posted 1 month ago
Both call handlers, James and Ebony EB3 were both very helpful and patient.
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Posted 1 month ago
AC3 was actually a very nice person and has told me that he will contact people and resolve my problem, I really hope so because I’m really losing faith in One Call
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Posted 1 month ago
I spoke to JW3 who was very helpful when also he noted on my notes that my hearing is not good for future reference
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Posted 1 month ago
Listening carefully and being responsive. Great service.
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Posted 1 month ago
Ebony was very kind, empathetic, articulate and professional
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Posted 1 month ago
They sorted things out
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Posted 1 month ago
Ebony was a genuine delight to deal with - making a stressful and tedious business almost pleasurable. She was kind; courteous and professional - a rare combination Keep up the good work
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Posted 1 month ago
Spoke to Brian BS1 very helpful sympathetic about my accident
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Posted 1 month ago
Very efficient and helpful
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Posted 1 month ago
Excellent customer service was very caring that I wasn’t insured (except for my knee) and that couldn’t get into the house due to the door being buckled and that u should get on to my house ins straight away . He Booked in a call back. Wish all operators showed as much care as your guy cannot praise him enough made me feel at ease .
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Posted 1 month ago
SM1 was very friendly and efficient. Talked me through everything that was going to happen. Many thanks
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Posted 1 month ago
GS1 good service clear speaking
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Posted 1 month ago
I spoke with the gentleman TS6 who was very helpful and efficient in processing my claim for damage to my car which I had lodged two days previously on the out of hours service.
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Posted 1 month ago
One Call Claims is rated 4.8 based on 11,665 reviews