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One Call Claims Reviews

4.8 Rating 11,729 Reviews
96 %
of reviewers recommend One Call Claims
4.8
Based on 11,729 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Next Day
On-time Delivery
99%
Accurate And Undamaged Orders
Greater than 79%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read One Call Claims Reviews

About One Call Claims:

One Call Claims operates as an Accident Management Company, regulated by the Financial Conduct Authority (FRN 714016) for claims management activities.

We assist with non-fault claims on behalf of insurance brokers such as One Call Insurance Services & YOGA Insurance and serve as the dedicated claims handler for insurance companies like One Insurance Limited.

With a reputable standing in the industry, One Call Claims is proficient in aiding clients involved in road traffic accidents caused by third parties, having supported numerous clients in navigating their claims process, thus easing the stress and inconvenience commonly experienced by accident victims.

Based in South Yorkshire, we provide a friendly and reliable service around the clock, every day of the year, ensuring nationwide coverage. Through our Group of Companies, we offer prompt and efficient services including vehicle hire, boasting an extensive fleet.

Our dedicated claims agents, equipped with industry knowledge and expertise, are available to assist you through the accident reporting process or with home emergency claims and existing claims inquiries - you can rely on us.

Thanks to our longstanding partnerships with repairers, insurance firms, and solicitors, we are confident in our ability to provide a resolution for you, ensuring your claim is settled to your satisfaction.

Visit Website

Phone:

0203 738 7300

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One Call Claims 4 star review on 22nd April 2025
Andrew Turner
One Call Claims 4 star review on 22nd April 2025
Andrew Turner
One Call Claims 4 star review on 7th April 2025
Mr B Spence
One Call Claims 4 star review on 7th April 2025
Mr B Spence
One Call Claims 5 star review on 6th April 2025
Anthony
One Call Claims 5 star review on 6th April 2025
Anthony
One Call Claims 5 star review on 6th April 2025
Anthony
23
Anonymous
Anonymous  // 01/01/2019
MF1 was very efficient dealing with my enquiries and pleased with the conclusion.
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Posted 1 month ago
She was extremely helpful and very friendly
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Posted 1 month ago
This lady under the code of BL3 was clear and courteous and put me at ease straight away, and answered any queries I had, so the experience gets my highest praise. Thany you.
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Posted 1 month ago
The customer service representative was excellent on the phone to me. Cannot praise them enough.
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Posted 1 month ago
MFI WAS VERY HELPFUL SHE DEALT WITH MY PROBLEM AND HOPEFULLY MY CLAIM WILL PROGRESS
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Posted 1 month ago
SA3 was so helpful today thanks
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Posted 1 month ago
I spoke to NZ1 today who was really calm and knowledgeable. This is a non fault claim so they answered all my questions and has taken a lot of the stress out of the situation
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Posted 1 month ago
BS1 was the person that I spoke to on the phone. Extremely helpful and gave me all the information that I was looking for.
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Posted 1 month ago
Bs1 - very polite, dealt with my query efficiently. Thank you
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Posted 1 month ago
Very helpful customer service.
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Posted 1 month ago
I was in a incident of road rage where a car tried to ram me off the road, hit the front of my car and tried to push us out of our lane. I have 2 young kids in the car at the time. After calling the police to make a report, I called my insurance company. Still really shaken and at times struggling to speak, BS1 calmly spoke me through the incident. He was incredibly reassuring and really helped me not only make the claim but also helped me calm down and helped ease me out of being really shaken. I've never made a claim before and he explained everything without me feeling overloaded with information. The claim has only just been opened so I can't speak yet for the process but he was great.
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Posted 1 month ago
Very clear, calm, helpful and informative throughout communication.
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Posted 1 month ago
Got a ring back from one call after initially struggling to get through The whole process was handled very professionally and made quite straightforward
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Posted 1 month ago
Very polite and helpful. Excellent.
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Posted 1 month ago
Spoke to 2 people who were both very helpful. The process took over 45 mins but was very smooth & I had all my questions answered.
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Posted 1 month ago
I would like to say the gentleman, BS1, I spoke to regarding my claim was very efficient and made m6 claim easy for me to understand. Very happy.
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Posted 1 month ago
Fast efficient friendly service
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Posted 1 month ago
Great service by BS1 Very helpful and answered all my questions
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Posted 1 month ago
When I got through the process was straight forward and both call handlers were very efficient. DK3 The second call handler was very patient and kind and helped explain each step. Just off the call so haven’t experienced the rest of the services yet but looks from the review that they have positive feedback.
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Posted 1 month ago
The call handler BS1 was patient and went through the notification process clearly and in a calm measured way. This was very helpful especially when having to deal with the stress of an incident. He was professional and empathetic.
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Posted 1 month ago
One Call Claims is rated 4.8 based on 11,729 reviews