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One Call Claims Reviews

4.8 Rating 11,825 Reviews
96 %
of reviewers recommend One Call Claims
4.8
Based on 11,825 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Next Day
On-time Delivery
99%
Accurate And Undamaged Orders
Greater than 79%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read One Call Claims Reviews

About One Call Claims:

One Call Claims operates as an Accident Management Company, regulated by the Financial Conduct Authority (FRN 714016) for claims management activities.

We assist with non-fault claims on behalf of insurance brokers such as One Call Insurance Services & YOGA Insurance and serve as the dedicated claims handler for insurance companies like One Insurance Limited.

With a reputable standing in the industry, One Call Claims is proficient in aiding clients involved in road traffic accidents caused by third parties, having supported numerous clients in navigating their claims process, thus easing the stress and inconvenience commonly experienced by accident victims.

Based in South Yorkshire, we provide a friendly and reliable service around the clock, every day of the year, ensuring nationwide coverage. Through our Group of Companies, we offer prompt and efficient services including vehicle hire, boasting an extensive fleet.

Our dedicated claims agents, equipped with industry knowledge and expertise, are available to assist you through the accident reporting process or with home emergency claims and existing claims inquiries - you can rely on us.

Thanks to our longstanding partnerships with repairers, insurance firms, and solicitors, we are confident in our ability to provide a resolution for you, ensuring your claim is settled to your satisfaction.

Visit Website

Phone:

0203 738 7300

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One Call Claims 4 star review on 22nd April 2025
Andrew Turner
One Call Claims 4 star review on 22nd April 2025
Andrew Turner
One Call Claims 4 star review on 7th April 2025
Mr B Spence
One Call Claims 4 star review on 7th April 2025
Mr B Spence
One Call Claims 5 star review on 6th April 2025
Anthony
One Call Claims 5 star review on 6th April 2025
Anthony
One Call Claims 5 star review on 6th April 2025
Anthony
23
Anonymous
Anonymous  // 01/01/2019
TS6 was very professional and very clear in guiding me into the Claims procedure. Thank you.
Helpful Report
Posted 2 months ago
My call was answered quickly and I was guided to the correct department. BS1 was very professional when he asked the questions need to process my claim. He completely put me at ease. Very easy to deal with.
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Posted 2 months ago
Cm9 was very professional, kind and helpful and much appreciated.
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Posted 2 months ago
I was told that we would get a call from injury team within 30 mins. Never happened.
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Posted 2 months ago
Helpful, polite, and professional service
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Posted 2 months ago
I used the online chat and connected to MH9 who very quickly answered my query with no fuss. Good service which I appreciated.
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Posted 2 months ago
The helpfulness of the call handler
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Posted 2 months ago
Great service very helpful.
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Posted 2 months ago
After being a loyal customer for many years I wouldn’t recommend using yourselves to anybody, I moved during a policy could update my address but not the postcode, that’s my fault!! Couldn’t update my penalty points also my fault all updates have to be done through the portal which I haven’t been able to access, then totally belittled over the phone several times
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Posted 2 months ago
Saskia was helpful and took me through the process relating to my courtesy car really clearly.
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Posted 2 months ago
Very good customer service. MJ2 has been great in keeping me informed of what is happening with my claim and with the courtesy car provided. It is great to have a dedicated person with a number and email who you can contact if required. MJ2 very polite, very good customer interaction. I really do appreciate the individual contact.
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Posted 2 months ago
Katie was great to talk to and very very helpful thank you Katie put me through to Cover Taff's was like Katie brilliant
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Posted 2 months ago
I had a call earlier and the person I talked to was very helpful there username is MJ2
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Posted 2 months ago
I made contact via on line chat and within two minutes of me making my request, my issue was resolved and the documentation that I required was confirmed tp be with me by email (possibly by the end of the day. The operative was MP4. Spot on service. Thanks!
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Posted 2 months ago
Very friendly and sorted out very fast..explained in detail and got it sorted quickly..great stuff 👍
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Posted 2 months ago
MJ2 has been nothing but helpful, informative and very professional throughout my claim process. What a great credit to the company.
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Posted 2 months ago
Happy that I was put through to the insurer as part of the same call, didn’t have to wait for them to call me back. Next steps explained thoroughly.
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Posted 2 months ago
Excellent service thanks
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Posted 2 months ago
Great help from Toni (TW3) today, couldn't of been more helpful. Going through process of claim and dealing with them has been great
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Posted 2 months ago
Really helpful, simple questions and quick process. LS9
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Posted 2 months ago
One Call Claims is rated 4.8 based on 11,825 reviews