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One Call Claims Reviews

4.8 Rating 11,831 Reviews
96 %
of reviewers recommend One Call Claims
4.8
Based on 11,831 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Next Day
On-time Delivery
99%
Accurate And Undamaged Orders
Greater than 79%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read One Call Claims Reviews

About One Call Claims:

One Call Claims operates as an Accident Management Company, regulated by the Financial Conduct Authority (FRN 714016) for claims management activities.

We assist with non-fault claims on behalf of insurance brokers such as One Call Insurance Services & YOGA Insurance and serve as the dedicated claims handler for insurance companies like One Insurance Limited.

With a reputable standing in the industry, One Call Claims is proficient in aiding clients involved in road traffic accidents caused by third parties, having supported numerous clients in navigating their claims process, thus easing the stress and inconvenience commonly experienced by accident victims.

Based in South Yorkshire, we provide a friendly and reliable service around the clock, every day of the year, ensuring nationwide coverage. Through our Group of Companies, we offer prompt and efficient services including vehicle hire, boasting an extensive fleet.

Our dedicated claims agents, equipped with industry knowledge and expertise, are available to assist you through the accident reporting process or with home emergency claims and existing claims inquiries - you can rely on us.

Thanks to our longstanding partnerships with repairers, insurance firms, and solicitors, we are confident in our ability to provide a resolution for you, ensuring your claim is settled to your satisfaction.

Visit Website

Phone:

0203 738 7300

Write Your review

One Call Claims 4 star review on 22nd April 2025
Andrew Turner
One Call Claims 4 star review on 22nd April 2025
Andrew Turner
One Call Claims 4 star review on 7th April 2025
Mr B Spence
One Call Claims 4 star review on 7th April 2025
Mr B Spence
One Call Claims 5 star review on 6th April 2025
Anthony
One Call Claims 5 star review on 6th April 2025
Anthony
One Call Claims 5 star review on 6th April 2025
Anthony
23
Anonymous
Anonymous  // 01/01/2019
Really pleased with the service I received MJ2 kept me updated throughout the repair
Helpful Report
Posted 2 months ago
Very helpful, professional and polite (DT3). Made the process very easy. Many thanks.
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Posted 2 months ago
Dealt with my claim professionallly
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Posted 2 months ago
Extremely helpful assistant (DD5) to organise collection of my vehicle for repair. Everything was well explained.
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Posted 2 months ago
Just using service to get to my own insurance. Lady was helpful.
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Posted 2 months ago
I dealt with 2 people today CN3, because I had to break off the call and HB5 when I returned some hours later . Both members of staff were polite , very helpful , knowledgeable, explained all that I didn’t understand, put me at my ease as I had not gone through this process before and I felt reassured at the end of each call , understanding what was to happen next . Thank you .
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Posted 2 months ago
I found the person I spoke to (mh9) very helpful and resolved my problem efficiently
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Posted 2 months ago
The person I spoke to on the claim line was extremely helpful and friendly and gave clear information and outlined next steps.
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Posted 2 months ago
Super fast and courteous service
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Posted 2 months ago
Chloe was very understanding and kind and hopefully sorted our problems out
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Posted 2 months ago
Didn’t have to wait long. Phone cut out now and then.
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Posted 2 months ago
Staff member (CI6) - very professional and courteous on phone. Pleasant to deal with.
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Posted 2 months ago
Your advisor was very polite & knowledgable. Very helpful with explaining the claims process. Your phone line was easy to access correct department. Good customer service Thank you. . BS1.
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Posted 2 months ago
polite, knowledgeable, and helpful staff
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Posted 2 months ago
Decided not to pursue claim for damage to my bumper,I'd rather get repair done at a garage of my choice at a more convenient time/date for myself. I think it was TW3 who handled my case and I was very happy with her handling and conduct regarding the claim and procedure.
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Posted 2 months ago
When I spoke to TB7 she was very courteous and professional. She explained everything clearly, and patiently, as we were going through the process and put me in touch with the people I needed to follow up with. Thank you TB7!
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Posted 2 months ago
The follow up call was fine also not needed as I had already phoned to cancel the claim but when I phoned and was stuck in a ditch while it was snowing don't think the caller was very helpful plus would of been stuck there for at least 4 hours if it wasn't for a passer by
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Posted 2 months ago
Maisy was very clear and precise with the information she had to give me and answered all my questions to the best of her knowledge while sticking to the standards and data she could give me. Very impressed with another one call staff member. Thanks Maisy
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Posted 2 months ago
Toni (TW3) explained everything clearly & was able to advise car will be collected & replacement vehicle delivered on Friday- 1st available vehicle (1wk from date of accident) which is out of her control but due to supply & demand for this type of service.
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Posted 2 months ago
I found NZ1 to be extremely helpful At resolving my problem going out of her way to get back to me to give further updates
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Posted 2 months ago
One Call Claims is rated 4.8 based on 11,831 reviews