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One Call Claims Reviews

4.8 Rating 11,824 Reviews
96 %
of reviewers recommend One Call Claims
4.8
Based on 11,824 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Next Day
On-time Delivery
99%
Accurate And Undamaged Orders
Greater than 79%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read One Call Claims Reviews

About One Call Claims:

One Call Claims operates as an Accident Management Company, regulated by the Financial Conduct Authority (FRN 714016) for claims management activities.

We assist with non-fault claims on behalf of insurance brokers such as One Call Insurance Services & YOGA Insurance and serve as the dedicated claims handler for insurance companies like One Insurance Limited.

With a reputable standing in the industry, One Call Claims is proficient in aiding clients involved in road traffic accidents caused by third parties, having supported numerous clients in navigating their claims process, thus easing the stress and inconvenience commonly experienced by accident victims.

Based in South Yorkshire, we provide a friendly and reliable service around the clock, every day of the year, ensuring nationwide coverage. Through our Group of Companies, we offer prompt and efficient services including vehicle hire, boasting an extensive fleet.

Our dedicated claims agents, equipped with industry knowledge and expertise, are available to assist you through the accident reporting process or with home emergency claims and existing claims inquiries - you can rely on us.

Thanks to our longstanding partnerships with repairers, insurance firms, and solicitors, we are confident in our ability to provide a resolution for you, ensuring your claim is settled to your satisfaction.

Visit Website

Phone:

0203 738 7300

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One Call Claims 4 star review on 22nd April 2025
Andrew Turner
One Call Claims 4 star review on 22nd April 2025
Andrew Turner
One Call Claims 4 star review on 7th April 2025
Mr B Spence
One Call Claims 4 star review on 7th April 2025
Mr B Spence
One Call Claims 5 star review on 6th April 2025
Anthony
One Call Claims 5 star review on 6th April 2025
Anthony
One Call Claims 5 star review on 6th April 2025
Anthony
23
Anonymous
Anonymous  // 01/01/2019
MP4. solved my problem of uploading accident details, by sending an e-mail to myself so i could add attachments.
Helpful Report
Posted 2 months ago
BS1 was very helpful in settling up my claim for damage to my car. Made the call easy by asking the questions and putting me through to the next part go the process.
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Posted 2 months ago
SM1 was really lovely, reassuring and also helped to make me feel better and everything would be sorted out very soon. Also reassured me that as my repairs were being outsourced that the company was as reliable as one call so thank you very much SM1. Overall everyone I have dealt with during this incident have been extremely helpful and supportive. Just one thing though I came home tonight from work to a letter dated 12.11.25 to say I had not reported the incident and if I don’t report it in 20 days then my policy will be cancelled which I don’t understand as I rang on 5.11 25 to report incident that happened on 4.11.25 and I have a trail of phone calls and emails to support this nevertheless I will ring tomorrow to confirm my contacts. Thank you.
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Posted 2 months ago
Very helpful, friendly and informative
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Posted 2 months ago
Received a call this afternoon to inform me that my car had been written off. I was surprised as I thought there was only minor damage . The agent who spoke to me was KG 3 who was very helpful and explained everything and next steps clearly.
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Posted 2 months ago
JM2 very helpful and informative thanks
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Posted 2 months ago
TONI was so friendly and helpful throughout my call, didn’t rush me - did her very best to try and find a solution - excellent service thank you
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Posted 2 months ago
Very calm and clear communication. Thank you.
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Posted 2 months ago
Tw3 was amazing from start to finish. She made making the claim so much easier and stress free! Thankyou so much!
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Posted 2 months ago
Helpful and clear
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Posted 2 months ago
Lady i spoke to was professional and efficient.
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Posted 2 months ago
AC3 was very helpful and informative.
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Posted 2 months ago
TG2 was helpful and very professional in dealing with my query
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Posted 2 months ago
BS1 was very helpful
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Posted 2 months ago
NZ 1 very polite and helpful at keeping me updated.Bless you
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Posted 2 months ago
Whilst on holiday in France a motor home hit our car on a carpark. We found one call claims very helpful and eased us through the process of making a claim. We were kept upto date and the car was repaired. I recently had to call them and the gentleman on the phone was very helpful and polite and explained what was happening.
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Posted 2 months ago
I had my car reversed into by another uk driver, but the incident took place in Spain. The lady accepted total blame and I assumed that the claim would be straight forward. I am now told she said I reversed into her and I received an email saying that the decision is to be 50/50 blame. This has and in the future will cost me a lot of money. I believe that onecalls solicitors have not pursued this claim in a strong enough manner. I am therefore seeking a personal claim through my own solicitor. My advice is if you have a no fault accident, make sure you do not move your car until you have taken many photographs of the impact and gather as many witnesses as possible and do not believe anything that is said to you. I am seething.
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Posted 2 months ago
TP8 was very helpful and knowledgeable
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Posted 2 months ago
SM1 was very helpful and sympathetic there wasn't a vehicle available for me just now. Assured that I would be contacted when one became available.
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Posted 2 months ago
Very helpful. Thank you.
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Posted 2 months ago
One Call Claims is rated 4.8 based on 11,824 reviews