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One Call Claims Reviews

4.8 Rating 11,727 Reviews
96 %
of reviewers recommend One Call Claims
4.8
Based on 11,727 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Next Day
On-time Delivery
99%
Accurate And Undamaged Orders
Greater than 79%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read One Call Claims Reviews

About One Call Claims:

One Call Claims operates as an Accident Management Company, regulated by the Financial Conduct Authority (FRN 714016) for claims management activities.

We assist with non-fault claims on behalf of insurance brokers such as One Call Insurance Services & YOGA Insurance and serve as the dedicated claims handler for insurance companies like One Insurance Limited.

With a reputable standing in the industry, One Call Claims is proficient in aiding clients involved in road traffic accidents caused by third parties, having supported numerous clients in navigating their claims process, thus easing the stress and inconvenience commonly experienced by accident victims.

Based in South Yorkshire, we provide a friendly and reliable service around the clock, every day of the year, ensuring nationwide coverage. Through our Group of Companies, we offer prompt and efficient services including vehicle hire, boasting an extensive fleet.

Our dedicated claims agents, equipped with industry knowledge and expertise, are available to assist you through the accident reporting process or with home emergency claims and existing claims inquiries - you can rely on us.

Thanks to our longstanding partnerships with repairers, insurance firms, and solicitors, we are confident in our ability to provide a resolution for you, ensuring your claim is settled to your satisfaction.

Visit Website

Phone:

0203 738 7300

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One Call Claims 4 star review on 22nd April 2025
Andrew Turner
One Call Claims 4 star review on 22nd April 2025
Andrew Turner
One Call Claims 4 star review on 7th April 2025
Mr B Spence
One Call Claims 4 star review on 7th April 2025
Mr B Spence
One Call Claims 5 star review on 6th April 2025
Anthony
One Call Claims 5 star review on 6th April 2025
Anthony
One Call Claims 5 star review on 6th April 2025
Anthony
23
Anonymous
Anonymous  // 01/01/2019
Explaining problem very well. Thank you very much Melissa!
Helpful Report
Posted 1 month ago
Great support from Stephen whilst trying to sort out an annoying,frustrating issue with my car repair. Always quick to answer the phone which is a positive.
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Posted 1 month ago
When I spoke to people in the phone they were very helpful. The one negative was receiving texts, emails, calls from One Claim all directing me to a number that says I need to use Live Chat to continue an Existing Claim. Then the Live Chat directs you back to the number, creating a confusing loop that doesn’t properly direct you to where you can get assistance. Charlie who I spoke to was very helpful as was the person I spoke to earlier but I think the messaging protocols need looking at.
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Posted 1 month ago
TW6 - Very helpful and clear on the phone & was able to give me the information I needed/requested.
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Posted 1 month ago
Excellent help polite and very easy to communicate with. Many thanks for making my claim easy and stress free. Regards Rich
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Posted 1 month ago
My lady on the phone was very helpful and informative, speaking clearly and put my mind at rest re a 'not my fault claim'
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Posted 1 month ago
Very pleased with the service from start to finish with my claim. My car was collected promptly, repaired and delivered back within 2 weeks. I had regular calls from MJ2 with updates on the progress on my car and he was always extremely helpful and friendly
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Posted 1 month ago
I am very pleased with my service of everybody who rings up. They’ve been so lovely. Please keep your hard work up. You’re amazing.
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Posted 1 month ago
Top notch
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Posted 1 month ago
Ebony was very polite and very helpful on the phone. Answered all my questions and sorted any problems i had. Thank you Ebony. Merry Christmas
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Posted 1 month ago
Charlie (CB3) was so helpful. I didn’t really understand how claiming worked, as I hadn’t ever crashed before, and he explained politely without making me feel stupid lol He was professional, friendly and efficient. Thank you Charlie!
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Posted 1 month ago
Aaron (AC3)was polite and helpful
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Posted 1 month ago
SM1 - Very good customer service, friendly and helpful
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Posted 1 month ago
JM2 was very helpful and efficient. However, my own fault I guess but I did not realise One Call was not my actual Insurance Provider so when I was making a claim I then had to ring the actual Insurers. Must look in more detail!
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Posted 1 month ago
Friendly prompt and helpful
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Posted 1 month ago
Five star service as always always reassuring and helped me deal with any issues as this whole process is totally new to me highly recommend MH3 helped talk me through the process
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Posted 1 month ago
Excellent service from MB5
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Posted 1 month ago
MP4 Quick and helpful service. Answered my question.
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Posted 1 month ago
Helpful but await to see if what she said happens jt4
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Posted 1 month ago
Very helpful and efficient. See how the rest of the claim goes.
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Posted 1 month ago
One Call Claims is rated 4.8 based on 11,727 reviews