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One Call Claims Reviews

4.8 Rating 11,878 Reviews
96 %
of reviewers recommend One Call Claims
4.8
Based on 11,878 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Next Day
On-time Delivery
99%
Accurate And Undamaged Orders
Greater than 79%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read One Call Claims Reviews

About One Call Claims:

One Call Claims operates as an Accident Management Company, regulated by the Financial Conduct Authority (FRN 714016) for claims management activities.

We assist with non-fault claims on behalf of insurance brokers such as One Call Insurance Services & YOGA Insurance and serve as the dedicated claims handler for insurance companies like One Insurance Limited.

With a reputable standing in the industry, One Call Claims is proficient in aiding clients involved in road traffic accidents caused by third parties, having supported numerous clients in navigating their claims process, thus easing the stress and inconvenience commonly experienced by accident victims.

Based in South Yorkshire, we provide a friendly and reliable service around the clock, every day of the year, ensuring nationwide coverage. Through our Group of Companies, we offer prompt and efficient services including vehicle hire, boasting an extensive fleet.

Our dedicated claims agents, equipped with industry knowledge and expertise, are available to assist you through the accident reporting process or with home emergency claims and existing claims inquiries - you can rely on us.

Thanks to our longstanding partnerships with repairers, insurance firms, and solicitors, we are confident in our ability to provide a resolution for you, ensuring your claim is settled to your satisfaction.

Visit Website

Phone:

0203 738 7300

Write Your review

One Call Claims 4 star review on 22nd April 2025
Andrew Turner
One Call Claims 4 star review on 22nd April 2025
Andrew Turner
One Call Claims 4 star review on 7th April 2025
Mr B Spence
One Call Claims 4 star review on 7th April 2025
Mr B Spence
One Call Claims 5 star review on 6th April 2025
Anthony
One Call Claims 5 star review on 6th April 2025
Anthony
One Call Claims 5 star review on 6th April 2025
Anthony
23
Anonymous
Anonymous  // 01/01/2019
Chloe...CM9 provided exemplary service when I called to report my little accident. Curtious, respectful and very helpful.
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Posted 2 months ago
Excellence service from LS9 it was nice to speak to someone who dealt with my inquiry fast and efficient. Highly recommend L S 9
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Posted 2 months ago
Ls9 helped me with a new claim and I had to go into google earth and Snapchat etc for pictures and addresses etc and she stayed very polite abs got us through the claim brilliantly
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Posted 2 months ago
Calm and professional
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Posted 2 months ago
Great call, clear replies and quick support from Maxine H.
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Posted 2 months ago
SM 1 was cheerful and helpful and arranged my car collection quickly and to suit me.
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Posted 2 months ago
BS1 very helpful and calming voice
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Posted 2 months ago
The communication from by the repair centre have been excellent. The people I have spoken to have all been polite and very helpful.
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Posted 2 months ago
Ive just come off the phone to SA7 ..he was the most helpful man he was contacting as we were talking other people to do with my claim very fast and efficient brilliant service I cant fault it
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Posted 2 months ago
SA7 is the first contact within your group that I can truly say went that little bit extra. I have spoken to two operatives on 07.11.25 the first was poor the second was acceptable but limited on what he could achieve with his remit. No manager was available. Today after numerous e-mails I logged on to your system and through Mark a text responder eventually got through to being assessed it appears your best operatives are the most difficult to reach. Well done Today
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Posted 2 months ago
Just reported a claim and the call handler BS1 was so understanding, very calm and made me feel at ease, explained the whole process clearly ,which was much appreciated
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Posted 2 months ago
MP4 was very quick to respond, was helpful with all my questions in regards to providing information regarding my claim and necessary contact numbers for further updates
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Posted 2 months ago
Good service and MP4 was very helpfull.
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Posted 2 months ago
I had a call from AK1 updating me on my ongoing claim. She was very helpful as I had a few questions mainly waiting for medical treatment and she went away and got a contact number for me also assured me regarding an email with photos and bank details that I can have a few more days until my son can help. She made a note on system so all in all a reassuring phone call because I have been stressed with the accident.
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Posted 2 months ago
the lady NZ1 was very helpful and patient to me.I am very grateful to her.
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Posted 2 months ago
I had one straightforward question and MP4 answered it via the Chat quickly and effectively.
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Posted 2 months ago
The queue to speak to a member of staff was short and the person I spoke to (NJ1) was very helpful, friendly and informative. She worked efficiently and explained things I didn't understand to make them clearer. Would definitely recommend this service to others - thank you!
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Posted 2 months ago
The lady T W 3 as all the staff have been was very nice helpful and explained everything very well. She was patient with my troubles accessing information on I pad etc. lovely lady
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Posted 2 months ago
The lady was difficult to understand but handled my call in a very professional way
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Posted 2 months ago
MP4 was as helpful as could be expected with my questions.
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Posted 2 months ago
One Call Claims is rated 4.8 based on 11,878 reviews