Login
Start Free Trial Are you a business? Click Here

One Call Claims Reviews

4.8 Rating 11,877 Reviews
96 %
of reviewers recommend One Call Claims
4.8
Based on 11,877 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Next Day
On-time Delivery
99%
Accurate And Undamaged Orders
Greater than 79%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read One Call Claims Reviews

About One Call Claims:

One Call Claims operates as an Accident Management Company, regulated by the Financial Conduct Authority (FRN 714016) for claims management activities.

We assist with non-fault claims on behalf of insurance brokers such as One Call Insurance Services & YOGA Insurance and serve as the dedicated claims handler for insurance companies like One Insurance Limited.

With a reputable standing in the industry, One Call Claims is proficient in aiding clients involved in road traffic accidents caused by third parties, having supported numerous clients in navigating their claims process, thus easing the stress and inconvenience commonly experienced by accident victims.

Based in South Yorkshire, we provide a friendly and reliable service around the clock, every day of the year, ensuring nationwide coverage. Through our Group of Companies, we offer prompt and efficient services including vehicle hire, boasting an extensive fleet.

Our dedicated claims agents, equipped with industry knowledge and expertise, are available to assist you through the accident reporting process or with home emergency claims and existing claims inquiries - you can rely on us.

Thanks to our longstanding partnerships with repairers, insurance firms, and solicitors, we are confident in our ability to provide a resolution for you, ensuring your claim is settled to your satisfaction.

Visit Website

Phone:

0203 738 7300

Write Your review

One Call Claims 4 star review on 22nd April 2025
Andrew Turner
One Call Claims 4 star review on 22nd April 2025
Andrew Turner
One Call Claims 4 star review on 7th April 2025
Mr B Spence
One Call Claims 4 star review on 7th April 2025
Mr B Spence
One Call Claims 5 star review on 6th April 2025
Anthony
One Call Claims 5 star review on 6th April 2025
Anthony
One Call Claims 5 star review on 6th April 2025
Anthony
23
Anonymous
Anonymous  // 01/01/2019
Kk2 handle my claim from start to finish with complete professionalism and care thank you
Helpful Report
Posted 2 months ago
MP4 was unable to give a timeframe but did offer to contact the engineers to see if there was an update on my car, which was helpful.
Helpful Report
Posted 2 months ago
Very happy with this company, SM1 called me yesterday to deliver my car back to me. Excellent
Helpful Report
Posted 2 months ago
Josh was very polite and patient in dealing with our car accident claim. All details taken and passed on accurately. Highly satisfied. Many thanks.
Helpful Report
Posted 2 months ago
The team have been amazing from start to finish and really caring as I was really upset with the accident - someone drove into the back of me at a red light and I had only just got my car back from being repaired! The service was brilliant from start to finish and I was updated weekly. KK1 who kept in touch with me was lovely and said I could contact him any time. Honestly such good staff in every area that I had to deal with. I highly recommend One Call and can say they really do look after you.
Helpful Report
Posted 2 months ago
All calls to your insurance company tend to be quite stressful but not in this instance. Danielle (DT3) was fantastic and very easy to talk to. She made the whole process very easy and straightforward, and was an absolute pleasure to speak to. Everything was explained very clearly, despite the phone line being a challenge at the start of the call. Danielle was a delight to deal with and a credit to your company.
Helpful Report
Posted 2 months ago
Quick response and friendly and helpful staff MF1 who dealt with my claim.
Helpful Report
Posted 2 months ago
Really helpful call handlers. Talked me through the process in a way I could understand.
Helpful Report
Posted 2 months ago
The person I dealt with was very efficient and dealt with my call quickly and explained the next steps.
Helpful Report
Posted 2 months ago
Been a bit of an uohill struggle to get my claim goimg thro. Todays gentleman got it thro and onto next stage. Very helpful and much appreciated
Helpful Report
Posted 2 months ago
Customer service employee l spoke to was extremely helpful in explaining what is a very involved process,
Helpful Report
Posted 2 months ago
The lady I spoke to (SM1) was very polite and really helped me and sorted out what I needed, which made me very happy.
Helpful Report
Posted 2 months ago
The lady I spoke to (SM1) was very polite and really helped me and sorted out what I needed, which made me very happy.
Helpful Report
Posted 2 months ago
Really good customer service
Helpful Report
Posted 2 months ago
Great customer service
Helpful Report
Posted 2 months ago
RT4 Very polite and helpful
Helpful Report
Posted 2 months ago
Utterly awful. Cannot contact anyone to progress or check on my claim. Did not receive documentation in order for me complete the claim. Car is still damaged and its been 6-7 weeks
Helpful Report
Posted 2 months ago
Explained every thing in detail
Helpful Report
Posted 2 months ago
TG2 was very helpful with a concerned manner. She was quick to answer my questions even though I didn't like the answer! My car has been in a storage facility for almost 3 weeks since it was made unroadworthy having been forgotten about!
Helpful Report
Posted 2 months ago
Very helpful handler, was clear on what I needed to do and next step and had empathy - really nice to deal with given this isn't a nice situation to have to be in in the first place
Helpful Report
Posted 2 months ago
One Call Claims is rated 4.8 based on 11,877 reviews