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One Call Claims Reviews

4.8 Rating 11,709 Reviews
96 %
of reviewers recommend One Call Claims
4.8
Based on 11,709 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Next Day
On-time Delivery
99%
Accurate And Undamaged Orders
Greater than 79%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read One Call Claims Reviews

About One Call Claims:

One Call Claims operates as an Accident Management Company, regulated by the Financial Conduct Authority (FRN 714016) for claims management activities.

We assist with non-fault claims on behalf of insurance brokers such as One Call Insurance Services & YOGA Insurance and serve as the dedicated claims handler for insurance companies like One Insurance Limited.

With a reputable standing in the industry, One Call Claims is proficient in aiding clients involved in road traffic accidents caused by third parties, having supported numerous clients in navigating their claims process, thus easing the stress and inconvenience commonly experienced by accident victims.

Based in South Yorkshire, we provide a friendly and reliable service around the clock, every day of the year, ensuring nationwide coverage. Through our Group of Companies, we offer prompt and efficient services including vehicle hire, boasting an extensive fleet.

Our dedicated claims agents, equipped with industry knowledge and expertise, are available to assist you through the accident reporting process or with home emergency claims and existing claims inquiries - you can rely on us.

Thanks to our longstanding partnerships with repairers, insurance firms, and solicitors, we are confident in our ability to provide a resolution for you, ensuring your claim is settled to your satisfaction.

Visit Website

Phone:

0203 738 7300

Write Your review

One Call Claims 4 star review on 22nd April 2025
Andrew Turner
One Call Claims 4 star review on 22nd April 2025
Andrew Turner
One Call Claims 4 star review on 7th April 2025
Mr B Spence
One Call Claims 4 star review on 7th April 2025
Mr B Spence
One Call Claims 5 star review on 6th April 2025
Anthony
One Call Claims 5 star review on 6th April 2025
Anthony
One Call Claims 5 star review on 6th April 2025
Anthony
23
Anonymous
Anonymous  // 01/01/2019
Great interaction very friendly
Helpful Report
Posted 1 month ago
Ester was exceptionally helpful and most patient very understanding and polite Thank you
Helpful Report
Posted 1 month ago
Overall the communications are friendly and professional. Unfortunately the back up team do not deliver on expectations. Specifically we were advised our car would be collected and taken to a repair centre on 4 Dec. The day passed with zero communications, no collection of car and confusion. It all started well with OCC but deteriorated due to lack of updates thereafter
Helpful Report
Posted 1 month ago
Thank you to CB3 for helping me with my car thanks yours Mr Robert Galloway
Helpful Report
Posted 1 month ago
Staff member Dh was extremely polite and helpful.
Helpful Report
Posted 1 month ago
HW6 was very helpful & understanding.
Helpful Report
Posted 1 month ago
Very helpful friendly staff. Had very good customer service from PM1 and JT4.
Helpful Report
Posted 1 month ago
KG4 was wonderful on my claims call today, really friendly and made every clear and easy. Thanks!
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Posted 1 month ago
I was contacted by DK3 this morning. He was very helpful. Many thanks for his very good attitude.
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Posted 1 month ago
Marc mp4 has been outstanding
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Posted 1 month ago
Really easy process
Helpful Report
Posted 1 month ago
Very disappointed in the service I have received since being insured by you, with no fault to us you refused to fix my car just because the garage wouldn’t be making enough profit, to you it’s better to pay us off with a very poor offer, with no thought to us all the inconvenience it’s causing us leaving us with no transportation we wanted the car fixed by the other drivers insurance company. Never will we get insurance with you again and I’ll let others know. Very very disappointed and angry.
Helpful Report
Posted 1 month ago
Spoke to a very pleasant informative lady called Kate was helpful about the procedure I needed to do as only wanted to notify of an incident was alot less stressed having spoke to her.
Helpful Report
Posted 1 month ago
The Gentlemen that dealt with me on the phone directly after my accident was a legend. A true Gentlemen KG4 is his username Thank you so much
Helpful Report
Posted 1 month ago
Excellent response from Ester and everyone involved with my claim. Thank you
Helpful Report
Posted 1 month ago
One call and all sorted. Customer service person so helpful and curious. Explained everything in detail. No complaints.SN7
Helpful Report
Posted 1 month ago
Customer Service by Tom was excellent. Thorough explanation, very courteous and knowledgeable. Ten out of ten for Tom!
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Posted 1 month ago
Spoke with JW3 this morning. He was most helpful and explained everything clearly to me regarding my damaged vehicle and how to proceed. Much appreciated and many thanks.
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Posted 1 month ago
Yes happy
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Posted 1 month ago
HB1 was very helpfulcourteous teous
Helpful Report
Posted 1 month ago
One Call Claims is rated 4.8 based on 11,709 reviews