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One Call Claims Reviews

4.8 Rating 11,549 Reviews
96 %
of reviewers recommend One Call Claims
4.8
Based on 11,549 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Next Day
On-time Delivery
99%
Accurate And Undamaged Orders
Greater than 78%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read One Call Claims Reviews

About One Call Claims:

One Call Claims operates as an Accident Management Company, regulated by the Financial Conduct Authority (FRN 714016) for claims management activities.

We assist with non-fault claims on behalf of insurance brokers such as One Call Insurance Services & YOGA Insurance and serve as the dedicated claims handler for insurance companies like One Insurance Limited.

With a reputable standing in the industry, One Call Claims is proficient in aiding clients involved in road traffic accidents caused by third parties, having supported numerous clients in navigating their claims process, thus easing the stress and inconvenience commonly experienced by accident victims.

Based in South Yorkshire, we provide a friendly and reliable service around the clock, every day of the year, ensuring nationwide coverage. Through our Group of Companies, we offer prompt and efficient services including vehicle hire, boasting an extensive fleet.

Our dedicated claims agents, equipped with industry knowledge and expertise, are available to assist you through the accident reporting process or with home emergency claims and existing claims inquiries - you can rely on us.

Thanks to our longstanding partnerships with repairers, insurance firms, and solicitors, we are confident in our ability to provide a resolution for you, ensuring your claim is settled to your satisfaction.

Visit Website

Phone:

0203 738 7300

Write Your review

One Call Claims 4 star review on 22nd April 2025
Andrew Turner
One Call Claims 4 star review on 22nd April 2025
Andrew Turner
One Call Claims 4 star review on 7th April 2025
Mr B Spence
One Call Claims 4 star review on 7th April 2025
Mr B Spence
One Call Claims 5 star review on 6th April 2025
Anthony
One Call Claims 5 star review on 6th April 2025
Anthony
One Call Claims 5 star review on 6th April 2025
Anthony
23
Anonymous
Anonymous  // 01/01/2019
Aaron was very helpful when I was trying to book my car in for repairs. I had never had an accident before and was nervous about the claims procedure but I need not have worried Aaron talked me through everything. Well done One Call.
Helpful Report
Posted 2 weeks ago
Really pleasant communication. Clear and professional.
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Posted 2 weeks ago
RT4 was helpful in a way that the chat line and access to the portal was not. There is no substitute for a human response in a call centre
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Posted 2 weeks ago
I spoke with User name cb3 today who was helpful and clears about my next steps.
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Posted 2 weeks ago
28/12/2025 spoke with SS6 to report having been involved in a minor accident, she was able to guide me through the process in a clear and proficient manner, ensuring that I understood what the process would be once all the completed documents were returned to One Call Claims. A date/time slot was confirmed for the collection of my vehicle. All in all a painless process thanks to SS6.
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Posted 2 weeks ago
Very helpful, talked me through everything I needed to know and informed me of the process
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Posted 2 weeks ago
DH8 call handler very clear and helpful
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Posted 2 weeks ago
Very kind and understanding
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Posted 2 weeks ago
MZ1 and EB3 both dealt with my claim efficiently and were very helpful. They made the process less painful than expected
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Posted 2 weeks ago
Fab jt4 excellent job
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Posted 2 weeks ago
Very helpful went out her way to get documentation to enterprise. Tw3
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Posted 2 weeks ago
Tyler was polite, efficient and very helpful during the call, answering my questions fully.
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Posted 2 weeks ago
Mf1 was very helpful clarified everything up for me ..
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Posted 2 weeks ago
AC3 was knowledgeable, friendly and very helpful. Fantastic customer service.
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Posted 2 weeks ago
Melissa F was excellent, she gave me all the information I requested
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Posted 2 weeks ago
I had a very positive response from Charlie bravo 3 today he gave me the answers that I needed in super fast time
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Posted 2 weeks ago
AC3 was very polite and helpful in sorting this out for me please pass this on to AC3 for me and keep the good work up . Many thanks Gary Young
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Posted 2 weeks ago
Polite, and very helpful. Clear and procise in his questioning Overall: Very Good
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Posted 2 weeks ago
Helpful, clear and understandable
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Posted 2 weeks ago
Very helpful and polite
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Posted 2 weeks ago
One Call Claims is rated 4.8 based on 11,549 reviews