One Call Claims Reviews

Name: One Call Claims
Address: Unit 1, Carolina Court, Doncaster, Doncaster
Rating: 4.80

4.8 Rating 11,548 Reviews

96 %

of reviewers recommend One Call Claims

Company Reviews

Metrics

Info

4.8

Based on 11,548 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About One Call Claims:

One Call Claims operates as an Accident Management Company, regulated by the Financial Conduct Authority (FRN 714016) for claims management activities.

We assist with non-fault claims on behalf of insurance brokers such as One Call Insurance Services & YOGA Insurance and serve as the dedicated claims handler for insurance companies like One Insurance Limited.

With a reputable standing in the industry, One Call Claims is proficient in aiding clients involved in road traffic accidents caused by third parties, having supported numerous clients in navigating their claims process, thus easing the stress and inconvenience commonly experienced by accident victims.

Based in South Yorkshire, we provide a friendly and reliable service around the clock, every day of the year, ensuring nationwide coverage. Through our Group of Companies, we offer prompt and efficient services including vehicle hire, boasting an extensive fleet.

Our dedicated claims agents, equipped with industry knowledge and expertise, are available to assist you through the accident reporting process or with home emergency claims and existing claims inquiries - you can rely on us.

Thanks to our longstanding partnerships with repairers, insurance firms, and solicitors, we are confident in our ability to provide a resolution for you, ensuring your claim is settled to your satisfaction.

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Phone:

0203 738 7300

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One Call Claims 4 star review on 22nd April 2025

Andrew Turner

One Call Claims 4 star review on 7th April 2025

Mr B Spence

One Call Claims 5 star review on 6th April 2025

Anthony

Anonymous

Anonymous // 01/01/2019

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“Helpful and friendly, explained what was to happen and all documents etc”

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Posted 2 weeks ago

“Excellent customer service. Eszer was charming, helpful and supportive offering clear guidance and taking time to explain things fully. The whole experience of working through a claim with OneCall has been exemplary.”

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Posted 2 weeks ago

“Efficient and effective. 😊”

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Posted 2 weeks ago

“The service is good. The person dealing with my claim was excellent. However the time frame of 72 hours wasn't feasible for me since I need transport within 24 hours to get to and from work. I would use the service again if I was in an emergency situation but could wait 72 hours.”

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Posted 2 weeks ago

“Clear, concise information recieved to update on next phase of claim/repair. Have found the service easy and thorough so far.”

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Posted 2 weeks ago

“polite call from the company gave me all the information i needed. listened to my concerns after RTA and was very informative giving me options of choices i could make.”

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Posted 2 weeks ago

“They sorted the problem I had straight away.”

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Posted 2 weeks ago

“Easy process, all bases covered, employed SM1 Provided excellent explanation of the book in process.”

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Posted 2 weeks ago

“My claim was straightforward and efficient, CA9 was very professional, patient and knowledgeable while dealing with it, definitely 10/10”

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Posted 2 weeks ago

“Excellent customer service. Really helpful. Changed the date of drop off of my vehicle with no issues.”

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Posted 2 weeks ago

“My phone enquiry was dealt with helpfully and clearly by AK1.”

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Posted 2 weeks ago

“I received help and advice which was offered in a kind and pleasant manner.JH1 was considerate and made sure I was put at ease at a difficult time.”

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Posted 2 weeks ago

“Never use any insurance company that use One Call Garage/OC MOTORS. Yoga Insurance DO! Read the reviews on Google. They took my car to Exeter kept it there a week, then took it to Swansea One Call garage. I live in West Somerset. They kept my car for 4.5 weeks with terrible communication. Other people reported their car coming back with additional damage. This has happened to mine! The very small area of damage done to mine in a hit and run was repaired but my car had a dent just above it that was not there when they took it and luckily I had photographed it before they took it. I am so upset as my car is new. Also the car is not running properly and another review mentioned their gear box was removed and replaced with an inferior one. Another mentioned their car being damaged in transit. I have made formal complaints to Yoga Insurance and I have asked the One Call garage in Swansea to repair the dent by mobile unit as they are not taking my car to that garage again. I will be updating this review when they reply. I will not let this rest. Disgusting!!! The company has now tried to say I have reviewed the wrong company. I have not! One call garage Swansea used by all insurance companies that use One Call in the South West. Martin Jones Manager at Swansea One Call garage, you should be ashamed. I have now discovered that in addition to the dent that has happened above the area you worked on, that door will not open from the outside making it extremely dangerous. The call operatives may be helpful, it’s the work done at the One Call Garage at Swansea. You are not getting away with this. I have submitted a formal complaint to Yoga Insurance along with all the photos I took before you took my car proving you have caused the dent and dangerous, faulty door. Do not let you car go into this Swansea One Call garage and if you do, take photos and inspect it thoroughly when it is returned. He still hasn’t replied to my emails after 5 days. It is impossible to make a complaint or get anyone to sort things out.”

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Posted 2 weeks ago

“An excellent, caring representative, who took details in a clam and considered manner. CN3 should be congratulated for his friendly, professional manner.”

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Posted 2 weeks ago

“My claim was set up by Tilly (TB7) who was very patient in taking all the details of the claim and set me on the right path with the insurers, thank you.”

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Posted 2 weeks ago

“SM1 was very friendly, efficient & professional.”

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Posted 2 weeks ago

“JW1 was very helpful and dealt with my query quickly and efficiently in a pleasant and courteous manner. Very impressed!”

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Posted 2 weeks ago

“CB3 provided excellent service / very support over the phone. Very efficient.”

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Posted 2 weeks ago

“Excellent service, clear detailed information given”

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Posted 2 weeks ago

“Aaron was very helpful when I was trying to book my car in for repairs. I had never had an accident before and was nervous about the claims procedure but I need not have worried Aaron talked me through everything. Well done One Call.”

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Posted 2 weeks ago

One Call Claims is rated 4.8 based on 11,548 reviews