One Click Insurance Reviews

Name: One Click Insurance
Address: One Click, Saturn Building, Balby Carr Bank, Doncaster, Doncaster
Rating: 4.89

4.9 Rating 10,631 Reviews

98 %

of reviewers recommend One Click Insurance

Company Reviews

Metrics

Info

4.9

Based on 10,631 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

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Location:

One Click,
Saturn Building, Balby Carr Bank,
Doncaster
Doncaster
DN4 5JQ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Contact via online chat and exchanged messages with Jack (JA7 for review purposes) who resolved my queries fully and politely. Had to contact OneDirect / OneClick as they had mistakenly set my policy up as auto renew - (something I always look out for and never accept, so they've misinterpreted something somewhere) & had not stated my NCD on the renewal notice. Jack sorted both of these out for me.”

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Posted 10 months ago

“BCI very helpful and much quicker to respond than the previous operator”

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Posted 10 months ago

“GF7 was very helpful, even if the system is a bit long winded”

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Posted 10 months ago

“Very speedy and helpful assistant”

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Posted 10 months ago

“The wait for customer service was quite long - I'd tried earlier and told I was 31 in the queue, so I gave up and came back later. This time I was 16 in the queue and had to wait about 15 minutes to be answered. Also when you are waiting in the queue, the website tries to log you out after 15 mins, so you have to keep confirming you want to stay in the chat. It means you cant go away and get on with something else while you're waiting. Once I got through to customer service the process was easy, quick and efficient. NO2 dealt with my query well and I was pleasantly surprised that the change I needed to make made my policy cheaper.”

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Posted 10 months ago

“No2 very helpful with my enquiry”

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Posted 10 months ago

“NO2 was helpful answering my queries for my car policy renewal. Thanks”

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Posted 10 months ago

“Very helpful assistance, the system could do with some living up though.”

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Posted 10 months ago

“Helpful with updating my policy”

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Posted 10 months ago

“Username - AP7 - Efficient The online queue took some time before I got a response. But once I was chatting the service was efficient and reassuring.”

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Posted 10 months ago

“no2 was ever so helpful with my enquiry, the operator was 5* but as im at the age of 62 i do prefure the old fashioned phone call situation to sort things our...but we have to move with the times ..well done oneclick”

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Posted 10 months ago

“nicole was very helpful....spot on...i have not ticked 5 stars only because i am 62 and still like the old fashioned way of doing business over the phone.but great service and hoping for a sensible qoute in january”

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Posted 10 months ago

“Spoke to one claim regarding my renewal price. They best the other prices quoted”

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Posted 10 months ago

“After the initial call to query my renewal cost, we very quickly got sorted and now I'm looking forward to another 12 months, hoping I won't need their services. Thank you BN1.”

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Posted 10 months ago

“Bn1 was very helpful and managed to change my address for free lucky really as they did want an additional”

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Posted 10 months ago

“Helpful and friendly”

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Posted 10 months ago

“My renewal was cancelled over a live chat due to selling my car but unfortunately payment had been taken 5 days before however I was told that this would be credited back to my account in full within 7-10 days”

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Posted 10 months ago

“Their website isn't the greatest, it wouldn't take a payment by card or PayPal, and their queue to get through to their Chat took forever!! However I got through to Agent NO2 and they took my payment on the quote the website generated manually for me. So thanks for that No2 - you get 5stars, the website and the queue to get through to you was not so good.”

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Posted 10 months ago

“When I finally got to use the online chat things went smoothly with NO2. I was not happy with the fact that being 23rd in the queue meant that the website kept timing me out.”

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Posted 10 months ago

“Claiming contact numbers on the insurance certificate would be much helpful for the driver. Happy with the help given via chat.”

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Posted 10 months ago

One Click Insurance is rated 4.9 based on 10,631 reviews