“Had one day left before my car insurance was due and had no idea where my insurance policy was but after talking to Ellie(Ei1) she soon sorted it out. Thank you very much for your quick response and answer, much appreciated.”
“I would give this lady 10 out of 10,I think it only goes up to five,but you could maybe double her score on the strength of that,very patient and helpful.”
“I spoke to EB3 today on live chat, we were having some follow up validation issues and needed some clarity on what was needed and the live chat agent was extremely helpful. Very good manner on chat, and timely responses which didn't overcomplicate things at all. Told us what we needed to do and how long things would take to get sorted. Really good service, we have no complaints.
Aside from the agent, the live chat feature is great. Tells you the position you are in queue, and is very easy to navigate when you need to upload anything needed for the policy documents. Very easy and transparent!”
“I had an enquiry regarding proof of my No Claims Bonus from my previous insurer.
I used the portal and was assisted on the online chat by Oliver H (OH3). I was given clear instructions by OH3 resulting in him guiding me to send him a PDF rather than a picture file. Oliver(OH3) was able to confirm within 2 minutes of me sending the PDF that the document was acceptable.
Thank you Oliver (OH3) for your quick response.”
