“There was a problem with the item in question (a mirror) but it was quickly and satisfactorily resolved by Pebble Grey and their brilliant CS team. Excellent service.”
“I had to return the mirror I bought 2 times to receive the third without scratches! And there was no way for them to do quality check before sending over :/ They handled all the collectuin and delivery which was a relief, but the back and forth comms, filling forms, packing and unpacking, and time wasted were not necessary”
“Absolutely delighted with my new Glendale led mirror, it was well packaged and delivered on time. The light is bright enough to see but not overpowering and with the demister it's not steamed up even after showering.”
“Terrible customer service. Cabinet cost £500 but arrived in June with a chipped (starburst) mirror. I didn’t discover this until the cabinet had been fitted as the doors went on last and were kept in their foam wrapping until ready to fit. Requested a replacement. Was told a replacement would be sent once back in stock, due in July. Chased repeatedly and told it would come in Aug, Sept, Nov, Dec and now Feb. Clearly Pebble Grey has no interest in resolving faulty merchandise despite consumer law.”
“Mirror was broken when delivered on Monday. I contacted them at 16:30 and spoke to them. I was taken through a simple process and 2 days later on Wed recieved a replacement mirror. Great service and response.”
“The product is good. When I first installed all features worked but when reinstalled it was continuously switched on… had to just setup as on off only method to get it to work. Sadly not using extra functionality like humidity sensor.”
“Nice and easy to purchase, website products clearly described, so simply found size and spec I required, after purchase, product arrived in 2days, and without damage. Mirror is mounted and operating, so I'm happy...”
