Pinnacle Surveyors Reviews

Name: Pinnacle Surveyors
Address: Profile House, Stores Road, Derby, City of Derby
Rating: 4.57

4.6 Rating 209 Reviews

90 %

of reviewers recommend Pinnacle Surveyors

Company Reviews

Metrics

Info

4.6

Based on 209 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Pinnacle Surveyors:

Pinnacle Surveyors is an independent firm of Chartered Surveyors based in the East Midlands with offices across England, Wales, and Northern Ireland.

We provide RICS regulated residential Market Valuations and Home Surveys for a variety of purposes such as moving house and Help to Buy redemption.

We are Mortgage Valuation panel suppliers for all major Banks and Building Societies as well as numerous specialist lenders

Visit Website

Phone:

01332830202

Email:

enquiries@pinnaclesurveyors.co.uk

Location:

Profile House,
Stores Road,
Derby
City of Derby
DE21 4BD

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pinnacle were prompt and quick to respond to my Enquiry and they got the job done too as at the date and time I requested. They are highly recommended by me”

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Posted 1 year ago

“Perfect communication and service delivered as promised”

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Posted 1 year ago

“My Level 2 survey was very comprehensive and clear. Kevin rang me a few days after I had received the report and we talked over a few issues that he had identified. He was very friendly and helpful.”

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Posted 1 year ago

“No issues here , a very pleasent surveyor arrived on time and was very thorough . Report received within 24 hours . What more can you ask .”

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Posted 1 year ago

“Very impressed.”

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Posted 1 year ago

“Fantastic service”

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Posted 1 year ago

“Extremely poor service. Surveyor was only there for 5 mins max. The pricing comparisons used were outdated/not relevant. Took no consideration about offers received on the house. Had to complain to homemove about the service”

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Posted 1 year ago

Good morning Mr Bowmar I am sorry to hear that you are disappointed with the valuation provided. Unfortunately the requirements are that we use completed sales of comparables when valuing the property. If you do believe there is more suitable evidence then we have an appeals process and will happily review the valuation. If you wish to appeal, please contact us on enquiries@pinnaclesurveyors.co.uk and we will send you the appeals documentation. Regards, Pinnacle Surveyors

Posted 1 year ago

“Excellent”

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Posted 1 year ago

“Very prompt service, polite and professional customer service and surveyor.”

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Posted 1 year ago

“Very good and friendly service. Understood our requirements upfront and completed a very detailed report which we the reviewed together. Highly recommended.”

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Posted 1 year ago

“Great experience with Pinnacle Surveyors. Friendly and informative. Survey completed quickly and call from surveyor before and after the survey taking place to explain the process being first-time buyers, discuss our concerns and report findings. Offered us great advice for next steps as we planned to renegociate on the property price following immediate concerns flagged in the report. Highly recommened.”

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Posted 1 year ago

“The survey was good but despite asking twice for it to be sent to me in writing I have still not received it.”

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Posted 1 year ago

Good morning Miss Connelly Thank you for your review. I would just like to confirm that the paper copy of your report was put into the post earlier this week so should be with you shortly. If you do not receive it, please email us on enquiries@pinnaclesurveyors.co.uk and we will sort this out for you. Regards, Pinnacle Surveyors

Posted 1 year ago

“Originally spoke with gentlemen over the phone to arrange survey who asked for any areas of concern. Two points were highlighted for attention and I was advised they would be passed onto the surveyor to ensure they were looked at. Upon receiving the report the 2 areas were not referenced. Speaking to the surveyor directly once the report was finalised he advised he was never given the points to look at. Appears poor communication may have been the issue. With this in mind the report only really told me what I already knew on the property and I could have saved myself a good amount of money.”

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Posted 1 year ago

“The booking process was easy and straight forward. The admin staff were polite and efficient. The survey was booked within a few days. The surveyor arrived on time, completed the survey in a professional manner. The report was sent the next day.”

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Posted 1 year ago

“Excellent”

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Posted 1 year ago

“Great Service . Acted promptly and peoffesionally”

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Posted 1 year ago

“Very good service from polite and professional team”

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Posted 1 year ago

“Great customer service, Sam was very quick at organising a time to come and value our property. We received the report the same day.”

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Posted 1 year ago

“I contacted pinnacle to give me an up to date valuation of my property for a remortgage I was going through. The process was easy, the information from pinnacle giving me details of when the surveyor was coming was explained well and via SMS and email. The surveyor was polite and helpful where I had questions. Overall a quick and easy process, would recommend”

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Posted 1 year ago

“Very clear communications and report. The surveyor was very helpful with my follow up questions.”

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Posted 1 year ago

Pinnacle Surveyors is rated 4.6 based on 209 reviews