Pinwheel Reviews

Name: Pinwheel
Address: 1023 SPRINGDALE RD, AUSTIN, Texas
Rating: 4.61

4.6 Rating 589 Reviews

92 %

of reviewers recommend Pinwheel

Company Reviews

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Phone:

5108676528

Email:

support@pinwheel.com

Location:

1023 SPRINGDALE RD,
AUSTIN
Texas
78721

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great, quick service and answers. Appreciate the service team at PinWheel!”

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Posted 1 year ago

“Amazing customer service!”

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Posted 1 year ago

“This is so much more than a kids phone! This is a safe phone! This is a phone that you can customize to fit your personal needs regarless of age! You just need an accountablity partner! Pinwheel has done some amazing things! 1. They have developed their own operating system so that there are far fewer work arounds! 2. They give you options for which phone suits your needs best 3. They have the BEST customer service! Seriously... I have reached out several times and they have always been able to quickly help resolve the issues I was facing! The reason for the 4 stars and not 5 is that it is bit difficult to get everything set up and going especially for an adult user that needs some "off-limit" apps, but it is doable especially with their great customer care! I would love to see them make some tune-ups for adult users. But I would absolutely recommend this product!”

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Posted 1 year ago

“I needed to purchase a new phone while maintaining our original account. I spoke with Pau P and she was able to help me quickly and efficiently. Thank you!”

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Posted 1 year ago

“We are still wating to receive our Pinwheel phones, but the customer service has been great so far!”

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Posted 1 year ago

“Customer service was quick, concise, and effective.”

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Posted 1 year ago

“I really appreciate all of the features available to ensure my kid is participating in the real world and not being sucked into their phone (as is often the case with traditional phones). The schedule feature is everything. Thank you!”

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Posted 1 year ago

“Pinwheel plus bark have been a life saver.”

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Posted 1 year ago

“We’ve been with Pinwheel from the beginning and we highly recommend it!”

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Posted 1 year ago

“Amazing!!!!”

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Posted 1 year ago

“Pinwheel has been great for our family. We've always gotten help when we've needed it!”

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Posted 1 year ago

“Happy with the features, but not without some kinks we've had to work through. Support is helpful though and works hard to fix the issues.”

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Posted 1 year ago

“Excellent product and customer service. I feel very good about my child having this phone, it's proactive instead of reactive (like the competition that rhymes with Dark). Highly recommend!”

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Posted 1 year ago

“Excellent customer service! Prompt responses and very helpful.”

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Posted 1 year ago

“It’s been a great starter phone for my tweens”

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Posted 1 year ago

“Julia in customer service is the best! She helped me with my issue and everything is working fine”

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Posted 1 year ago

“Rizza F was efficient and very helpful in purchasing a 2nd phone to add to our family. This was not an option online (purchasing a phone to add to an already existing plan to make it a family plan). Would recommend adding this as an option on online checkout so don't have to go through customer service to accomplish this. But Rizza F was great and made this very easy. Waiting on confirmation email, but seems that was complete the way I needed it order based on communication with her.”

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Posted 1 year ago

“Answered the question I had promptly.”

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Posted 1 year ago

“Very helpful. Although not able to resolve to my satisfaction Pau was very kind and walked me through what I needed to do.”

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Posted 1 year ago

“Love the text feature!”

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Posted 1 year ago

Pinwheel is rated 4.6 based on 589 reviews