Pinwheel Reviews

Name: Pinwheel
Address: 1023 SPRINGDALE RD, AUSTIN, Texas
Rating: 4.61

4.6 Rating 589 Reviews

92 %

of reviewers recommend Pinwheel

Company Reviews

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Phone:

5108676528

Email:

support@pinwheel.com

Location:

1023 SPRINGDALE RD,
AUSTIN
Texas
78721

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“extremely helpful customer service, now we wait for the tracking number! and then her new phone!”

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Posted 1 week ago

“The customer service is excellent, emailed out of hours and received an immediate response to the issue. Pinwheel were able to guide me through the process of fixing the problem.”

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Posted 3 weeks ago

“Rachel was very helpful at ordering a new phone. Not only was she helpful, but also quick and friendly.”

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Posted 1 month ago

“I used the Chat help to ask a question about text messages, and Rachel very patiently helped me through the problem.”

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Posted 1 month ago

“Rachel was so helpful and wonderful to work with”

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Posted 1 month ago

“Really like the concept and application, being able to see contacts and what is going on is important.”

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Posted 1 month ago

“Pinwheel has the absolute best product and customer service. Top notch and never fails. I wish y’all could have your product on iPhones”

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Posted 2 months ago

“Pinwheel has been a perfect first phone for us. All of the features we need, nothing we don’t. Easy to add other apps when/if needed.”

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Posted 2 months ago

“My experience with the representative was great. She was very thorough, answered all of my questions and was very helpful”

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Posted 2 months ago

“This has been such a great way to introduce phones to my kids. I’m so thankful for Pinwheel!”

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Posted 2 months ago

“Excellent customer service - any issues received prompt and helpful responses”

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Posted 3 months ago

“Customer service as always so helpful!”

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Posted 3 months ago

“Todd, thank you!! You were very helpful, a good listener, and very patiently worked through the first steps of figuring this out. I have a plan and will be in touch as we take the next steps! Thank you!”

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Posted 3 months ago

“Pinwheel has provided away for us to let our son have a phone and still being in control of what he sees and does.”

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Posted 4 months ago

“Pinwheel is a great company. Thoughtfully curated apps that grow with your child and extremely helpful customer support staff!”

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Posted 5 months ago

“Ferlin was extremely helpful, patient, and very knowledgeable. I felt careed for. Plus my issue was resolved.”

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Posted 5 months ago

“Pinwheel is an incredibly secure, customizable phone solution for families. I wanted to teach my kids to use phones only for essentials. I also wanted to be sure other kids didn't use my kids' phones - I teach high school, and I've seen teens bully and manipulate peers in order to gain access to their phones. Pinwheel accomplished all of this. It gave my kids exactly the tools I wanted them to have, and it has proven unhackable by teen and preteen peers. I have to add that Pinwheel customer service is extraordinary. My daughter cracked her phone screen, and customer service devoted hours to helping me recover her special photos. Pinwheel also helped me choose the right phones, get them hooked up, and order the most economical bundles for my purposes. I can't recommend them highly enough. I wouldn't hesitate to give any child a Pinwheel, if they need any phone capabilities whatsoever. Pinwheel can do everything.”

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Posted 6 months ago

“We have used Pinwheel for 2 1/2 years and it's been a great first phone. I recommend it to anyone I talk to who is considering a phone for their kids. I appreciate that I can see and control everything from my phone or laptop, although I've given my daughter more freedom recently to be able to add her own contacts without needing my permission. Their app library has really expanded over tha last couple of years. Customer service is top notch, and I've never had to wait more than a few minutes for help - and they make it easy to reach a real human! I can't recommend this phone highly enough.”

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Posted 6 months ago

“Great support staff!”

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Posted 7 months ago

“Pinwheel customer support is very responsive and engaged. Highly recommend!!”

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Posted 7 months ago

Pinwheel is rated 4.6 based on 589 reviews