Pinwheel Reviews

Name: Pinwheel
Address: 1023 SPRINGDALE RD, AUSTIN, Texas
Rating: 4.61

4.6 Rating 589 Reviews

92 %

of reviewers recommend Pinwheel

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Phone:

5108676528

Email:

support@pinwheel.com

Location:

1023 SPRINGDALE RD,
AUSTIN
Texas
78721

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great option for families who don’t want to hand over total access to the internet”

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Posted 11 months ago

“Faith was very helpful and very patient with us!”

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Posted 11 months ago

“Easy to use for questions or ordering new phones”

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Posted 11 months ago

“Amazing phone for my Autistic daughter. We wanted her to have a way to contact us without being a disruption to the class when she is having a hard time, and with the ability to lock apps while she is in class is more than what we have found other phones to do. With the addition of being able to monitor her conversations for bullying from new friends and being able to add and block numbers without needing her phone in hand, it makes for a great starter phone for her.”

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Posted 11 months ago

“Pinwheel is great for my middle school aged kids. Gives them connection with their friends without addictive feeds, social media and gaming. Customer service is also GREAT!”

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Posted 11 months ago

“Customer service agent Julia O was kind and helpful.”

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Posted 11 months ago

“Pinwheel customer service is amazing!”

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Posted 11 months ago

“Great support via text. Overall the experience with Pinwheel has been helpful for our kids.”

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Posted 11 months ago

“An extremely effective tool for safe, responsible smart phone use. And truly amazing customer service.”

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Posted 11 months ago

“An app would not download to my daughter’s phone. It wasn’t easily corrected but customer support worked with me until the problem was resolved. I appreciated their help.”

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Posted 11 months ago

“Great support in getting some apps to finally show up on my daughter’s phone. We had to go back and forth a bit but service person was very patient and helpful.”

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Posted 11 months ago

“The Good: Julia was very helpful and concise. No complaints about her service at all. The Not so Good: I was not able to reach telephone support despite numerous calls and letting it ring for a very long time with every call. Also, it seems like I shouldn't have needed to reach out to customer service to get a replacement phone without the extra sim and starting a new subscription. It seems like it would be a pretty common need. Could have been a purchase a new (replacement) phone option from the caregiver portal - then payment info, shipping address, etc would have already been there. Thanks for inviting the feedback and for your time in hearing from your customers, Zach”

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Posted 11 months ago

“I am thrilled by how well Pinwheel enables us to train our children in responsible device usage. It far surpasses any sort of "parental controls" offered by device manufacturers.”

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Posted 11 months ago

“Excellent service!”

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Posted 11 months ago

“We love Pinwheel…and recommend it to everyone!”

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Posted 11 months ago

“It provides enough flexibility and options to be the best choice for our family right now.”

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Posted 1 year ago

“Works great for my autistic teen who cannot handle access to internet”

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Posted 1 year ago

“Charm was perfect. Elite level customer service. I could not be happier with their help.”

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Posted 1 year ago

“Pau was super helpful, efficient and kind. I was easily able to order a replacement phone via text”

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Posted 1 year ago

“I love that my kids get to be connected to their friends, but without a browser and all that goes with that.”

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Posted 1 year ago

Pinwheel is rated 4.6 based on 589 reviews