“Satisfies on all the important issues relevant to a good wine merchant:-
PRICE QUALITY DELIVERY
CUSTOMER SATISFACTION
Well done from a happy customer
Neil. Scotland”
“great wine, price and the delivery agent they are using. once had an issue with incorrect wine supplied but Portugal vineyards has acted immediately and we have found quickly a solution that suited me.”
“I have had 5/6 deliveries from PV I cannot recommend them enough , apart from the fantastic wines the delivery service and pricing is great give them a try you wont be disappointed”
“Excellent selection of wines at very competitive prices. Once ordered it can take a week or two to arrive but if you know this then order accordingly. Ordering from the website is relatively straightforward
Very happy to continue to use them as the wines suit out taste.”
“Good wine poor customer service
I ordered some wine from them and the order was a bottle short. I contacted them and they said they would refund the money but they never did so now I shop elsewhere”
“This organisation really knows how to handle their web customers!
The ordering process was succinct and efficiently handled.
Their prices reflect the prices they charge locally, and they have an excellent method of delivery to the customer.
I ordered 3 bottles of a specific Port in time for Christmas, and they were delivered - unbroken! - within the week. The prices were cheaper than any of the local supermarkets for their normal (slightly inferior) bottles.
If I could give 6 stars I would - they deserve them!!”
“I love shopping with Portugal Vineyards. Which is better, prices or quality? Well, I guess quality always comes first. I really rate the wines. Some are now firm favourites. But they are delivered to my door for £5 or so a bottle! Service is efficient. Never had a problem and the odd question has been dealt with quickly and politely. So, a perfect set up.”
“Two failed deliveries to London of Ginja - the first time it wasn't their fault, the goods arrived in London and the courier lost them. The second time, I placed the order, nothing happened for 10 days and when I finally got through to them, they admitted that they had no inventory and still hadn't received any. At least they admitted their error quickly and cancelled the orders, but from a customer's perspective, they're completely dysfunctional.”
“The wines I love, so different from the usual merlot, shiraz, grenache, etc, all that we have had from Portugalvineyards has been special, and at a good price.
However there is no such thing as a free lunch, and so it is with this company. The couriers they use are so expensive, and after lengthy negotiations (when you finally get through) with the company they are not going to change them. My own example was to order £700+ of wine, as my first order of 4 cases was splendid and only cost £35 for delivery, the second order delivery charge came to £320 which obviously greatly impacted on the overall cost per bottle and really did not make it viable, however the person who was sharing the order wanted it so we went for it in the end, but had to wait 6 weeks for the wines to finally arrive. Great wines, but if the cost of shipping is so high and the customer service is very bad, then they are not going to get them to other parts of the world, Shame.”
