“The service is excellent. This order was slightly damaged in transit and one bottle was broken in what must have been a pretty unusual accident. Portugalvineyards were extremely good in the way they handled it. Once I had forward photos of the damaged box they refunded the lost bottle. The prices are good. The speed of delivery good and as for the wine I chose...the ones I have tasted so far have been superb.”
“I just LOVE LOVE LOVE Portuguese wines, especially Noval Porto Tawny and Douro wines. I think that they are really very underrated and not well known.
However, the service of the Portugalvineyards is not acceptable. I never received any customer service and the box of wine I ordered took more than 1 month (!!!) to arrive from Portugal to Switzerland - so not at all to the other part of the world - by DHL (that should be a fast carrier??). Nobody ever explained to me the reason of the delay and according to tracking info, the box remained at Valencia customs for about 13 days. Never came to know why.
I love Porto wines, but I am not going to buy from this company evermore.”
“I ordered last week "vinho reginoal de alentejano" named Artefacto. Ich had com to know, that these Wines are as Good as such from Douro or Dao. I am very happy with real good red wine to a very reasonable price.
The dilevery to Germany with DHL was without any Problem.
Nós gastamos de vinhos de portugal muito bem.”
“I cannot fault Portugalvineyards on their excellent range of 5* wines - and their prices are incredible. BUT - don't rely on speedy delivery or even organised delivery.
Their delivery system lets them down and their communications is terribly poor. As they take 1 to 2 months sometimes to deliver - it's even more annoying to find [sometimes] that they haven't even despatched the order after this period because a particular wine may be out of stock! Not a problem normally but NO communications.
It is such a shame because I do believe that Portugalvineyards wines are world class - but lack of communications and inadequate delivery services do make them feel a little third world. I won't stop using them - but only when I don't need wine on a reliable basis :-/”
“Excellent service. I am a great enthusiast for Portuguese wines and even though of setting a Portuguese product shop in Cambridge some years ago called Coisas Portuguesas
Cumprimentos
Dr Colin Barnes”
“Portugal Vineyards provide a wonderful range of wines, some of which are a amazingly good prices. As a lover of rich, dark flavoursome wines, I would recommend sampling a box of 12 their affordable reds ((3-4 euros each). Transport costs are very reasonable and a box is usually received within a few days of ordering. So much better and cheaper than supermarket wines.”
“I have bought several cases of wine from Portugal Vineyards and I have always been extremely satisfied with both quality and price.
We regularly visit the Algarve and love their white port and wines and I get these shipped over often and delivery has always been on time. My friends also like the wines.
However, I am now trying to order again and despite receiving a new password from them I cannot place my order. I have emailed three times and asked the reason why, and to ask how I can use my own. I am still awaiting a reply.”
“DO NOT ORDER FROM THEM
I placed my order on October 24th and on December 12th it has not been delivered! When I ordered they mentioned a delivery within maximum 15 working days or 3 weeks! The customer service is the worst that you could imagine. Instead to fix the issue they argue. I strongly believe that it is not a mistake based on the reviews already posted. This company intend to mislead customer. For a full understanding the shipping cost was more expensive than the two bottle ordered so not cheap.”
“Avoid them.
Extremely long delivery time
Sent wrong vintage and did not even want to refund the difference in price
Very poor customer service
They do not pick up the phone”
“Avoid this company!
They are scammers. You are told that delivery will take 1-2 days.
As a matter of fact, it's been more than a week now and still didn't hear anything from them. Your phone calls will be never answered, as well as any communication by email.”
“I don't know if the wine's drinkable as they were quite open about the fact they didn't bother sending it and won't refund the money. AVOID AT ALL COSTS”
