“It is awful. You do not even respond to the calls and emails. I don't know how you get positive rating. I am damn sure that you created your own account and writing positive reviews”
“Very bad experience and not refer to any family members and friends because they are not coorporating at all and taken 4000 from and committed so many things while selling packages so its very very bad experience”
“Royal Palm Holidays lured us by offering us free gifts and then very convincingly sold us their fake holiday package by showing us tall claims how they are connected to all 5 star Hotels and resort across the world.
Each time we tried to book a holiday with them, whether peak or nonpeak days we were never provided the service. They always asked for other days and any hotel of their choice.
I feel like we have paid our hard earned money to plan our holidays as per their availability and not according to our wish which they had promised.
Pathetic customer service, never pick up any calls.
DON'T FALL TO THEIR TRAP. THESE PEOPLE ARE FRAUDS.”
“The King liars..!!
When they met me in mall, told, just fill the coupon and will get so many dubai activities for free..
And rep called me informed me about lucky draw and invited me to collect gifts and vouchers which are useless and utter waster of time. Funniest thing is i could see n number of lucky draw winners there.
I received a 12 pcs set but promised was branded 32 pcs set and vouchers. I tried to redeem coupon, they havnt replied my emails for 2 weeks, and final i wrote a review here and got call and received so many useless calls and mails. They send me some hotel names which is valued apprx below AED 49.00 and asking AED 500 registration fee for radeem "gift voucher"
I came to know that so many people opted their packages and stil strugling due to un revealed/hidden terms and conditions during presentation of packages.
So guys, stay away and be alert from these kind of scam. I beleive all these positive reviews are fake and paid.”
“Royal palm holidays say many lies while taking membership. You have to go and beg later to get services even small services after paying your hard earned money. Dont trust these guys. They are very rude and arrogant when you visit their office. Actually it should be ZERO star but there was no option.”
“They are kind of scam/ fraud in a way that whatwver they claim and offer at time of purchase membership , they don't have capacity and will to return.
Very bad and disappointing services.
Lack of satisfactory communication.
Highly un reliable services and very bad customer service”
“This company is fraud company. Paid internal 5 star reviews are only to attract more people for scam. When you call on customer service agents they will keep talking one after another giving all false commitments. Try to find anything about the owner of the company and his details. It's run by fake organization who know to play with people's money including. And if you meet the office staff they will give all sorts of fake promises in very candid way. May their Allah harsh punish such criminals along with their family.”
“They even deleted or blocked my post on their Google reviews without giving me any service or refunding my money.
***June 1st update- their Delight team called my husband and persuaded him to take down this review inorder to avail services. So, you can actively monitor your Google reviews and reply promptly but you can't reply to normal emails and provide services is it? And the audacity they had to tell him, "one option to get a refund or your money back, you can sell this package to another couple".
If anyone has doubts about this company.....all their so called 5 star reviews start pouring in as soon as a 1 star reviews comes in. Their reviews do not have anything more than a year old and they claim they have been in this business for years when you go for their marketing presentation. I'm sure all their employees are enjoying the trips and vacations with the hard earned money of unfortunate people like us, and those are the posts that appear on their Google reviews. And if you call any of their managers or POCs, they all happen to be on leave for indefinite periods of time, left the company abruptly or non existent.
**I'm sure you have not gone through any of your files else you would've seen my name along with my husband. I'm not going to contact you. 2 times I've come to your office and lodged a complaint. Dozen of phone calls between me and my husband to your office. Execrable customer service and a special mention with regards to your so called manager Mr Rajesh and Mr Josh, who have not responded. I DO NOT WANT ANY SERVICES FROM YOU BUT A FULL REFUND FOR MY PACKAGE. Its been a year and nothing has been fulfilled from your side. I do not understand what scam you are trying to lead people with, but it's extremely abhorrent.
Absolute scam. They just take your money and do not offer any services. What's even more disappointing, they don't even refund your money and give false promises. Hopefully legal action will be taken against them soon.
I'm sure all the people who have given 5 star reviews are employees with different fake accounts.”
“PLEASE DO NOT FALL INTO THEIR TRAP, THEY ALL ARE FRAUDS AND WITH ZERO HUMANITY”
MY PACKAGE No IS: RPH00223711
MY CONTACT NO IS: +971582505521 anyone can contact to get detailed feedback
First of all let me introduce myself my name is Gufran and I am not hesitating to disclose my identity as I am writing a genuine feedback. I was invited by them at their Trap Place made at “FOUR POINT HOTEL BY SHERETON SHARJAH” 9th Floor.
I went there with my Wife and attend by ANURAG & DARSHANA they showed us a very ROSY PICTURE with full of False commitments, they offered us Local Activities like “Ferrari World, IMG World, Burj Khalifa Top, Atlantis Water Park etc” along with International Holiday Hotel package and Umrah Package. Recently my family came to UAE on visit Visa, So anyhow I have to spend some money on these activities due to which I fall into their Trap.
Initial Offer was 50 Nights for 4 Persons (2 Adult and 2 Kids) in 10,000 AED and after negotiation we agree on 2500AED for 25 Nights. Before buying this package I clearly asked them that I am paying to avail Local activities before 15th June because my family will go back and after that this package will be of no use to me and they make all commitments and assured us that after 3-4 days of package activation you can start availing these activities.
So I paid them 2500AED and got call from their reservation team and they provide me list of activities which is approx. value of 50DHS per person like Dubai Frame, Miracle Garden, Dhow Cruise etc, When I demanded for IMG World or Ferrari World he started giving me excuses and unable to provide anything which is on higher price. Then I called Anurag he didn’t picked up my phone nor revert on message, by the time I got an Idea that I am be fooled by them, But I tried my best and made rigrous follow ups on mail because “OFFICE NUMBERS NEVER ANSWERED” I was after their life because 2500 DHS
Date: 28th May’23 Again I went to the same place as a new customer and again they started committing the same false commitments this time the persons were Gaurav and Naresh. After listening to their all false commitments I asked Naresh that I want Burj Khalifa, IMG World / Ferrari World and Stay in Queen Elizabeth Can you give me assurance that it will be provided before 15th June, His answer was YES. Again I confirm and he was very confident that yes it will be available.
Then I asked a question that these activities are for new customers or old can also avail, so he was suspicious and answer yes it is available for all, then I disclosed that I am your member I have bought package from you inspite of it why you people are not providing me if it is available. Somehow Naresh seems to be gentle and showcase as want to help me, he asked me to come day after tomorrow I will help you.
Then I went as per his given day and time and Gaurav escort to their office and handed over to Sahil and Sam or Sameer, 2 more same frustrated customers joined me and I was shocked to see the behavior of these 2 guys,
They were literally mocking us and smiling on our faces , I feel that they trying to say that you are fool people and later on they say the same thing. They tell us we don’t have any slot till Aug and they say that SALES PEOPLE DO FALSE commitments to sell their product, they were trying to justify and accepted that yes we do business in this manner only. They say that you want to go legal go or do whatever you want to do. I started feeling helpless because if we go legal then we have to pay file opening fees which is more than 2000 DHS and legal advice fees and other charges, SO I thought that better take whatever best can take So I agreed on low cost activities also which I never wanted.
They are well trained Frauds and they know how to handle, after paying them you can not do anything because you don’t want to pay further if you go legal against them. I know atleast 15 people who are befooled by them I can give their contact details
So with my little Professional Experience and after meeting them I got to draw their business model.
Customers are categorized in 3 categories
Category A: (60% to 70% Customers come under this category)
Nothing to provide service Or give 10% to 25% of Paid Amount and after that customer will forget
Category B: (20% to 25% Customer come under this category): Provide Service to the value between 40% to 60% of Amount paid by Customer “ This is to those who made rigrous follow ups and not ready to give up”
Category C: (only max 5% Customers): Who Paid big amount and ready to go legal and they settle the case outside the court.
So they are making more than 70% profit effectively from our hard earned money people like us.
I am a fool of category B.
So Do not Fall in their Trap, Do your research first and believe on Verified Reviews only.”
“CHEATERS !!
BEWARE.
They promised the interest EMI and months passed they don't entertain your calls.
Once you provide negative feedback, they'll promise to take care of you and request you to remove your negative review. Then they'll be the same.
CHEATERS !!
THEY DON'T CARE ABOUT YOUR BOOKINGS THEY NEED THE MONEY TO START.”
“SCAMMING COMPANY NEVER TAKE ANY SERVICE FROM THEM WORST TRAVEL COMPANY IN WHOLE WORLD.
Extremely worst tour providers they scam you take the package saying its a good deal and you will get emi options and emi will be
refunded and they will tell you about their
khaleej times award n all . Dont fall for it that advertisement is paid one and whatever the sales person tell is fake once you take package their call center and their will make your life worse for any reservation they will not reply or do anything until you follow up with them for 100 times and their call center is least bother to look up your queires and reservation especially their relationship manager ms. Khan
is worse and false in her words don't ever listen to her at all . Get the full refund asap if within 7 days they will torture you throughout the service of you take.
I have taken the package now i am suffering from it literally the worst decision of my life. Also all the good review which you are seeing are all paid once by Ms. Khan if you go to your office you will know Ms. Khan telling delivery guy and people to put reviews about them and
they give them something.
I had plan azerbaijan tour with them from package for 7 days they provide tour facility only for 2hrs walk in city tour which cost is only 100aed and they take charge almost more than 2000aed from me and all ticket and visa expenses was my own and if you asked them itinerary details they will not provide you till the take of travel and if you follow up they will not even schedule your trip or call you to confirm it.”
“I AM VERY ANGRY AND AS WELL AS VERY SAD THAT I HAVE INVEST MY AMOUNT ON THESE SCAMMERS ROYAL PALM HOLIDAY. SINCE 1.5 YEARS I AM FOLLOWING WITH THEM FOR MY GOLD VOUCHER WHICH THEY HAVE PROMISED TO PROVIDE ME AT THE TIME OF PACKAGE THEY ARE GIVEN, BUT NO RESPONSE TILL DATE AND EVEN THOUGH THEY DID NOT RECEIVE THE CALL.
SECOND THING WHICH I AM FOLLOWING IS EMI WHICH IS ALSO PENDING WITH THEM BUT NO RESPONSE. KINDLY BEAWARE WITH THESE SSCAMMERS AND I HAVE FOLLOWUP WITH THEM SO MANY TIMES I HAVE THE EMAIL WHICH I WILL POST IN MY 2 REVIEW WITH THEIR TEAM, AND THEY ARE ONLY GIVING THE DATES NOTHING ELSE.”
“Alert!!
Whoever posted genuine google reviews in their page, BE AWARE..
These scammers are DELETING ALL YOUR REVIEWS so that only their FAKE 5 star reviews remain in the page. Once you post a review you will get a call from them giving so many false promises and they will request you to delete the review. If you don't do it they will flag the review so that it will disappear from the page. You won't get to know about it bcz it's not DELETED , but just flagged and disappeared. You can see the review only when you are logged in to your account. No one else can view it.
They are working Continuously day & night to remove the all negative reviews which are from genuine customer. And the FAKE ID reviews they will simply update everyday.
So if you want your review to stay in the page make sure to repost it few times ...”
“Fake comments and fake user names. Europe tour details and visa appointment in 48 hours. I am yet to get a basic itinerary for a package requested on 30th March23.
Kudus to the staff dedicated to post fake comments to surpass those negative reviews from genuine customers and maintain 4.5. We know how this has been bettered and achieved. It would have been much better if your team have had put in a fraction of this effort to serve and fulfill the customer requests that are assured during the persuading session that's been conducted in various hotel venues. Though been to their office on many compelling occasions, I am yet to witness a customer leaving their office happily. This is a place where the term "Shameless" can be redefined.
I would suggest anyone who are planning to hire service from tour operator to be aware that this is not the right place or the right people to deal with. They suck your money upfront the very first meeting giving a lot of false assurances and commitments. In reality, you will not succeed in grabbing any package and will be made to visit their office, keep writing email, making phone calls indefinitely. They have standard templates for all your emails, standard telephone response and shameless faces to show when you are there in person. I can assure that better services can be availed from operators with so called less professionalism wherein you will be able to plan and execute the trip as per your schedule. Also, you will be at peace, pay them only after the services are confirmed.
I tried touring Austria, Czech during the month of Sep’22. Send email for the same and waited for response for a couple of weeks. Nothing came in except the standard template response, so visited them in person. Then the visa processing team woke up and asked for NOC, bank statement and gave the earliest date of appointment which was falling after my travel plan. They delay this response purposely and finally we withdraw the package.
Again, tried Turkey package in december’22. Send an email request with travel plan date etc. It was a repeat of earlier experience. Visa team got a slot for appointment earlier than the travel date, but they were not sure the visa will be issued before travel date. So had to withdraw again and then send another request for Zanzibar since, there was visa on arrival for Indians. Yet again, no response from RPH. They were unable to provide an itinerary, accommodation details which I insisted before booking my flight tickets, because I had no trust in RPH. Once again, withdrew my travel plan.
After a brief, with expectations send new request on 30th March to trip Germany and Netherlands. An advance notice of 85 days for this professional company to plan, share the itinerary, accommodation, and process visa. As usual again, the executives slept over it until, I visited their office in person. On 52nd day, the visa executive responded asking for documents with earliest visa appointment in September’23 whereas my planned travel date was in July’23. If they had acted on time, I would have got appointment earlier aligning with my travel plan. If there was any genuine issue, like the embassy stopped accepting application or any stuff of that sort, I still had all the time to look at other alternate destinations. As far as the itinerary and accommodation, this time again they didn’t share it just because they don’t have any vendors or tie up with any properties in Germany and netherlands.
RPH has exposed their inability to plan a holiday despite a three-month notice is clear intention of their underlying motto “Fly by the night”.”
“Any business is bound to receive positive and negative comments. Even the big players like Amazon, Noon or you name it are not spared from negative comments. Customer reviews are seen as an opportunity to improve their service for better customer delight. This is what is expected from a company visioned for growth.
However, RPH is exceptional and stands out when it comes to maintaining the customer rating. They work hard tirelessly to ensure the ratings are up and sound despite of all those negative reviews from genuine customers. We know how this has been bettered and achieved. It would have been much better if your team have had put in a fraction of this effort to serve and fulfill the customer requests that are assured during the persuading session that's been conducted in various hotel venues. Though been to their office on many compelling occasions, I am yet to witness a customer leaving their office happily. This is a place where the term "Shameless" can be redefined; you will find this roaming in there abundantly.”
“It's an absolute fraud company. Whatever positive reviews you see here are just posted by the company. They simply take the money from you and do nothing for you. Don't trust at all, I have multiple bad incidents. Please be very careful before joining”
