“My heart sank when I read such bad reviews after I had completed the payment for some trainers. Glad to say I received a brilliant service, the tracking info kept me updated every step of the parcels journey, and I received the trainers in perfect condition and within 10 days of purchase which included two bank Holidays. Can't fault them really”
“Great efficient service and very good tracking. Was dubious after reading some other reviews but product was exactly what I ordered and arrived within 3 weeks which is good for international delivery to NZ . Thank you👍”
“Ive made many purchases on Runnerinn and its been smooth every time except during the pandemic, when logistics timings were a bit out of whack. Granted, this sites deliveries take a while - if youre outside Europe, expect some weeks. If youre looking for speed, dont use them. Everything I've ordered arrived in good condition (this is more than 10 purchases), tracking details and receipts are easily viewed and downloadable over the login. Delivery is of course the biggest cost but it's up to you to consider other retailers. Customs duty is something that buyers HAVE to do their research on, sports goods are quite often taxable on the total purchase amount depending on your country rules. Product pricing may not be the cheapest so just be smart with your comparisons. Im just writing this seeing that there are so many nasty reviews which I think buyers could have avoided their negative experiences if more effort was put onto the purchase process.”
“I read the reviews after purchasing from this site and was very skeptical but I can honestly not fault them. I received my purchase during the window on the confirmation email and was able to track via a link on said confirmation email. The tracking link was updated daily so I could follow the journey from Spain to UK.”
“Was skeptical after I placed my order. No communication form company, read the unsettling reviews, then the item appeared in my mailbox. Just as ordered. No problems with this company. Great service with no complaints.”
“Perfect ! Ordered from Montreal; dispatch took day the next day and delivery was just one day after the scheduled window. Everything arrived correctly, recommended !”
“The goods arrived 2 weeks after they shipped the items out.
It did take them forever to assemble everything I requested and paid for on the list, I think that is the reason why many people are not happy with the company - they ask you to pay for all goods you ordered first, and they will try to gather everything together later - this process took more than 3 weeks and the company did not notify me while it was apparently "waiting" forone of the items I requested to be shipped from their storage (?) to where they assemble the entire order.
My advice is - just purchase things they have in stock!”
“Product delivery fit into the estimated delivery date.
Fast pick-up of the order and handover to the courier.I was surprised seeing so many negative reviews and I thought to give it a try and take into account the positive one. In the end it turned out to be ok and I'm happy with my decision to purchase from runnerin.Keep making more customers happy and you'll be on the right track!”
“I've read some bad reviews for this website, but turns out everything was fine! I ordered on weekends, they posted like after 1 or 2 working days, and I received after about less than 2 weeks. The duration is very acceptable since they are from Europe, and I am in South East Asia. Also, I opt for the cheapest postage service.
The size, color, model of my shoes, all matches what I ordered.
My only complaint is that the package was not protected, so it is heavily dented, but the shoes were fine with no noticeable defect. Overall was very good, so I am not hesitate to give 5 stars and recommend to others.
Notes: The reason I write this review was because before I ordered from them, I read there were many bad reviews, so I wish tu support them instead.”
“I ordered a pair of Asics for my lil' one starting prep at the beginning of last year & exactly what I hoped for.It arrived when it was supposed to & I am looking at buying from them again.I will order another pair tonight!”
“Having read many negative reviews about this company, I was very concerned about whether I had be scammed when purchasing my Asics Gel Contend 4 trainers. Quite the opposite, the service I received was perfect from order to delivery. I had a question about the tracking information I received so sent a message, to which I received a prompt reply. My trainers arrived a day before they were due to and they are exactly what I hoped for. I wouldn't hesitate to order from Runnerinn again.”
“Very disappointed with the service. The tracking app does not give you full information about the status of your parcel. the support email does not go through. Only received my parcel after a full month and 8 days. the excitement i had over the running shoes is gone.
i will never purchase from them again”
“If your in the US they consider your package delivered when it arrives at customs not your house so all tracking stops. They claim to ship within 48 hours but it was a week after payment before they shipped. A week late and still haven't received package. All i know is it's in the country and you can't actually seem to get ahold of them in any way. I hope i actually get what i ordered either way i have no plans to order from them again.”
“Runnerinn sent wrong size charged me £11.49 for a return label, very poor customer service, very little communication, apparently takes up to four weeks for a refund, we will wait and see, never use this company.. worst online shopping experience ever!”
