“They come up in searches because their shoes are sometimes marginally cheaper, but they put an extortionate cost on delivery fees but and then double it for return costs which are very hidden on the website. No other reputable retailer charges for delivery on products of this price, and no other retailers charge this much for returns. It also took ages to arrive.
They deliver Royal Mail 48 Tracked which is £3.39 for a shoe box sized parcel (less as a corporate account holder), so the fact they charge £11+ for return postage is robbery. Really dodgy company.
Whatever you've seen on their website you can find elsewhere at a more trustworthy company that you're able to return to if you don't like and has a customer service team you can actually get on contact with.
Buy elsewhere.”
“Terrible customer service. Beware that if you buy an item that isn't right for you, they will not support you in returning it.
I purchased a pair of Topps shoes which were very uncomfortable and after running in them twice I contacted Runnerinn for a return and they did not care at all. Their return website also doesn't work properly and Jack was extremely unhelpful!
I do not recommend them!!!”
“Shipping was excellent but product is poor. OTSO hoodie. Thin material, feels cheap and size label is heat sealed to the garment damaging the outside of the item. Absolutely unacceptable for a very expensive hoodie. Should not be stocked.”
“Here's a corrected version:
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About two months ago, I placed an order and paid extra for delivery between Thursday and Friday because I needed it by Sunday, but it didn’t arrive until the following week. I tried to contact them to find out where the package was, and it was a nightmare. The chat support was terrible—slow replies, unclear answers, and no phone number to speak with a person to resolve the issue. Since I needed the item for that weekend and it didn’t arrive on time, I decided to return it.
I paid extra *again* to return the order, and now it’s been over a month with no sign of the package. They claim I didn’t send it with the label they provided, although I did and have the receipt to prove it. It’s taken *weeks* just to get in touch with them, and the issue still isn’t resolved. If you can buy elsewhere, DO IT. I strongly recommend NOT buying from Runner In.”
“Runnerinn sent wrong size charged me £11.49 for a return label, very poor customer service, very little communication, apparently takes up to four weeks for a refund, we will wait and see, never use this company.. worst online shopping experience ever!”
“Gave them benefit of the doubt but the bad reviews are being kind. 1.5 week after ordering a pair of shoes and still not even reached the Uk.. despite paying close to £10 for royalMail tracked 48 so that’s false advertising to begin with. Avoid!”
“I’ve order a$150 adidas & have not been delivered yet , even though in the tracking app supposedly was already delivery on Friday but the worst part is that there is no contact number to call and the chat is a automatic response that doesn’t answer during the weekend 🙄👎👎”
“DO NOT USE IF YOU LIVE OUTSIDE SPAIN...you will get screwed by import and custom fees. Runnerinn do not make this clear on the website, and list items in local currency. This gives the impression you are getting a good discount (even with the advertised DHL shipping fees), but when the custom fees kick in you end up paying way over the market price.
Very poor and quite disingenuous from Runnerinn. They know full well what they are doing (discount / low prices look attractive) but they don't tell the whole story.
Never again.”
“Ordered ASICS on November 16th and didn’t arrive to my home in Toronto Canada till December 28th. An unusually long amount of time. Don’t be fooled by their good low prices either. You will be required to pay duty and taxes when they arrive in your country. Would not order from this company again unfortunately.”
“I wish I had read reviews before using this company. All the negative concerns you are reading are happening to me. Don't be fooled by their false information. I ordered on Nov. 29th with the understanding that my shoes would arrive by Dec. 5 - 9 and it's now Dec. 15 with no reliable tracking or means to contact them, including no response on Chat. I also read a statement on tracking that says "most shipments take about 26 days" ...WTF!!! DO NOT USE THIS COMPANY!!!”
“Basically the same review as others have written.. The company is a total scam.
I really wish I had looked for these reviews before buying from them. I wondered if it was a legitimate company and it seems now that it isn’t.
I bought my items and they have been “stuck” In Canadian customs for a month and a half. I’ve tried a couple of times to contact the company and nobody got back to me.
Basically this is just the biggest scam company there is.
Don’t buy from them!!”
“There is a good reason you are seeing all 1 star reviews with every review of runnerinn on this website. This company is a sham. 4 weeks ago I ordered a size 10.5US of Asics running shoes. I noticed immediately that they had a size 11US (44.5 EU) on the order receipt that they sent me. I contacted them and asked them to confirm that it was in fact a size 10.5US and not an 11US that they were sending. Then they tell me that the size I ordered was not in stock. THEN DON'T ADVERTISE AND SELL SOMETHING YOU CAN'T FULFILL TO YOUR CUSTOMERS! So they asked me if I would like them to send me the size 11 instead and I asked them to give me a few days to think about it and I would get back to them. Then the next day I received an auto message from them telling me that my order had been shipped out. After 3 weeks I have still not received the package and the tracking stopped at November 21st. My order was placed on November 16th. I am in Canada and I frequently receive merchandise from China within 7 days of ordering. This company says they are in the Netherlands and that it can take up to 15 days just to ship to my country. In the meantime I have been forced to buy another pair of running shoes since these ones on order have been taking so long to arrive... if they arrive! My mistake for not looking up reviews on this company before ordering. The website looked professional so I gave them the benefit of the doubt. My mistake and never again!”
“WARNING - This company steals money from its customers!!
I've never before written such a negative review - but this company is the worst I've ever dealt with in terms of customer service.
I ordered a number of items for delivery and they shipped the parcel without paying customs charges (not unusual), but they also failed to correctly declare the contents meaning that I could not collect the box from the local post office.
Every time I contact 'support' I have a reply from a different person - they tell me that the parcel was delivered (they've said on several dates) and they won't provide proof. They now say that the period to make a claim / complaint has expired so they can't help me - despite contact almost every day.
So the parcel has been returned to RunnerInn (or TradInn or whoever they are) - proof of the return is attached, but they're keeping (stealing) the money and won't even reply to emails.
AVOID this company at all costs.”
“Shoes did not fit, and upon returning them, I find out it will cost $46 to return them to Spain. There is no mention of the customer paying for return shipping in their return policy. It only says quick and easy returns. Also, customer service was rude. I will not purchase from this company again.”
