“Horrible website! Don't buy from them! Prices are cheap for a reason!
Their playbook is very consistent (read reviews below ) and was the same with me. I ordered a running shoes to Norway and then they wrote wrong and incomplete information so that it doesn't pass custom. The package was stuck for 2+ weeks with custom and when i contacted them they just kept saying we will come back to you in few days! I went ahead and contacted the shipping company who said that Runnerinn didn't include enough information so the package didn't pass custom and was returned to them.
I contacted Runnerinn asking for a refund and no word from them.
What happened with me is exactly the same playbook as in many of the reviews below . Many customers suffered from this: package returned cause of mistake made by runnerinn and then good luck getting back your money!
Avoid !!!”
“UK customers avoid at all costs. I was sent faulty good then was unable to return them (to Spain) and the customer service was absolutely appalling. I am £110 out of pocket as a result. Do not buy from this company!”
“No delivery and no refund after 2 months .
The worst service.
What a scam of a site.
The excuses are always the same to buyers on this site.
Don’t buy from this site.”
“RUNNERINN IS NO DOUBT THE WORST COMPANY I HAVE EVER HAD TO DEAL WITH. THEY TRY EVERYTHING IN THERE POWER TO NOT REFUND U FOR FAULTY ITEMS. ITS ABSOLUTELY DISGUSTING. PLEASE PLEASE PLEASE AVOID.”
“Order placed February the 1st 2022. Until today March the 17th 2022 no product received, no money refunded. At first they didn't have the product in their warehouse and they expected it to be delivered. Now it seems stuck somewhere in Austria for 2-3 weeks. FAIL!”
“The worst experience ever!!! When I unpacked the shoe pack, the box was full of mouse droppings and the shoes were bitten by rodents. Since then, I just correspond with the e-shop and they demand more and more photos, but they don't solve anything. They just threaten me in every message that if I don't send the photos on time, they will reject my complaint. Now they want photos of the packaged package for me. How do I give them to them when I've unpacked it ?! I'm very worried that they won't return my money in the end, because they'll find a reason ... :( now I have a box at home full of mouse poop and bitten shoes :( This shop never more...”
“Without a doubt, dealing with Runnerinn was the worst online buying experience I have ever been subjected to.
It got off to a disappointing start when the running shoes I ordered took 10 days to arrive, but this was nothing compared to what followed.
The shoes didn’t fit, so I contacted Runnerinn to ask for the returns address so I could send them back, only to be told they would not accept me arranging this myself and instead I would be obliged to pay £10.99 for a pre-paid label from their preferred delivery company. This was non-negotiable and forced me to pay around double what it should have cost me.
Forcing customers to pay an extortionate delivery charge just to return goods is a particularly odious way to extract money from them and I am sure Trading Standards would be interested to hear about it.
However, the worst was still to come. Despite their tracking information showing the goods were delivered back to Runnerinn on the next working day after I sent them, no refund was forthcoming after a week so I tried to contact them, which in itself is an adventure as there is no phone number and even contacting them by email is not as straightforward as it should be. Week after week I emailed them and they assured me repeatedly that my refund would be processed but nothing was ever forthcoming so in the end, after MORE THAN 8 WEEKS of their lies, I gave up and asked PayPal to intervene. PayPal reviewed the facts of the case, found in my favour within 24 hours and refunded me in full.
Runnerinn were an absolute disgrace at every step. DO NOT GO NEAR THEM!
Order number 26494617.”
“I never received my product or a refund. If you are purchasing from the USA, stay clear. This could possibly be a fake website. This company is out of Spain. If your item never comes, they will ask for 15 days to research. That is unacceptable. They should be able to easily track there product through customs.”
“I wish I could leave zero starts. They shipped me the wrong size sneakers and require $50 in shipping to return them for the proper size. They also took over a week to respond to my complaint about the shipping costs for their own error and said that they confirmed it was my fault. Run for the hills and shop at a reputable company.”
“Refusing to refund the cost of a product, despite proof of delivery from Royal Mail. Despite repeated requests, all I get is a computer generated email back. Dreadful customer service. I will never buy again and will advice my friends not to either.”
“I placed a blackdiamond running light in Nov 2021 when it was in stock. Chose the Royal Mail delivery service the website provided, well now in mid January of 2022, the product still not be delivered. They said they had been investigating in late December and shouldn't take more than 10-15 days, but still nothing. I asked them to give me refund and I can post back the product if it arrives, they just said NO. Terrible service, very unreliable, avoid them.”
“Don' buy from this place unless you don't mind waiting a month to get your Nike shoes. I ordered mine on Dec 3rd and I'm still waiting for them to arrive. I won't be surprised if they turn out to be the wrong ones.”
“Ordered 2 pairs of Altra shoes on this site. Size recommendations were wrong and both shoes didn't fit me. And of course this was my fault! I sent orders back at my own expense. Tried to clarified whether it is possible to send 2 orders in one parcel by Russian post as their suggested DHL service was too expensive. There was no response from the store. So I decided to send both orders in one package. Sent them back on August 20. For 2 months, the parcel was at the Spanish customs. The support service promised to contact the customs, but they did nothing at the end. Today the package was sent back to Russia by some annknown reason. So I paid money for the return goods and what now??? If I send it again by DHL, then I will pay the entire amount of the order. Disgusting store and return policy. I will never buy anything from you again and I do not recommend it to others.”
“7 WEEKS TO ACCEPT A RETURN using their courier service. If you are based in the UK you must not shop with them. Apparently the long return delays its to do with Brexit and there's nothing they can do. if anything goes wrong expect long delays and lots of hassle to get them to refund or replace”
“I got acquainted with your letter and remained very disappointed and dissatisfied. I regularly use delivery from sites such as Farfech or ASOS several times a month and have never encountered such problems. It usually takes 5 to 10 days for delivery. It has already been a month for you and in the end you managed to lose the package. I must say that you absolutely do not know how to work.”
“DO NOT ORDER FROM THIS SCAM WEBSITE. I ordered a pair of Nike running shoes from runnerinn almost six months ago. Initially, they sent me the wrong item. After weeks of hassle to provide me with a free return label (they claimed that they had sent me the correct pair of shoes even though the size label was clearly different than what I’d ordered), I sent back the shoes for return using the shipping label provided by them. According to Royal Mail the parcel arrived at its destination almost two months ago. I have yet to receive my refund because runnerinn claims they haven’t received the parcel. This has been an absolutely awful experience from a terrible scam website. Steer clear at all costs.”
“I asked for return because they sent me wrong products and after 1 month I still don’t received return labels or instructions or anything. Stay away or you lose your money.”
“Ho atteso un mese per due prodotti che ho acquistato da RUNNERINN.
Uno dei due prodotti non era di mio gradimento, volevo fare un reso, ti obbligano a usare un loro servizio di reso a € 9.99, quando se avessi fatto il reso attraverso la posta mi sarebbe costato meno della metà. MAI PIÙ, servizio pessimo, con un poverissimo servizio al cliente. La competizione offre resi gratuiti.
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I waited a month for two products I bought from RUNNERINN.
One of the two products was not to my liking, I wanted to make a return, they force you to use their return service for € 9.99, when if I had made the return through the post it would have cost me less than half. NEVER AGAIN, bad service, with very poor customer service. The competition offers free returns.”
