Without a doubt, dealing with Runnerinn was the worst online buying experience I have ever been subjected to. It got off to a disappointing start when the running shoes I ordered took 10 days to arrive, but this was nothing compared to what followed. The shoes didn’t fit, so I contacted Runnerinn to ask for the returns address so I could send them back, only to be told they would not accept me arranging this myself and instead I would be obliged to pay £10.99 for a pre-paid label from their preferred delivery company. This was non-negotiable and forced me to pay around double what it should have cost me. Forcing customers to pay an extortionate delivery charge just to return goods is a particularly odious way to extract money from them and I am sure Trading Standards would be interested to hear about it. However, the worst was still to come. Despite their tracking information showing the goods were delivered back to Runnerinn on the next working day after I sent them, no refund was forthcoming after a week so I tried to contact them, which in itself is an adventure as there is no phone number and even contacting them by email is not as straightforward as it should be. Week after week I emailed them and they assured me repeatedly that my refund would be processed but nothing was ever forthcoming so in the end, after MORE THAN 8 WEEKS of their lies, I gave up and asked PayPal to intervene. PayPal reviewed the facts of the case, found in my favour within 24 hours and refunded me in full. Runnerinn were an absolute disgrace at every step. DO NOT GO NEAR THEM! Order number 26494617.