“You don’t want to deal with their mostly absent support and poorly maintained website (user security included) just to save that $5. Expect Spring GDS to take a few weeks longer. Would have never ordered had I seen the whole mess of reviews and complaints on social media.”
“sheos arrived but when i had to send them back it was over 10 pounds to return them and that was at the end of march. we are now in the middle of may and the refund hasnt been processed. when i contacted them to se what was happening they said they hadnt recieved the good.s it was their courier and i cant follow up with courier as no contact details are listed. i will not be using them again. cant give 0 stars so 1 will do. They have over £100 or my money now and dont seem to want to give a refund.”
“Horrible shoes and the store is even worse!
I bought shoes and after one use it made me bleed!
I applied to the store for a refund but they claimed I used the shoe incorrectly.
How to use shoes incorrectly ?!
Even shoes of this type should not cause bleeding in any way!
I warn everyone! Do not buy anything from this store! They are unfair and sell broken equipment, do not go near and do not buy under any circumstances!
Do not say I did not say.”
“Runnerinn wouldn't address the technical difficulties with their online return process. I sent many messages. They waited over 1 month to reply and then said I was outside the 30 return period! They are a scam. FYI they also delete complaints posted on their Facebook page so the next customer falls into the same trap!”
“Ordered runner the box arrived empty with no runners included tge runner were robbed in transport but the company have been zero help and they have me going around in circles trying to get a refund”
“really slow delivery, shorts too small (not their fault obviously) but have just had to pay an additional £11 to return them from NI to UK - super slow, expensive returns, won't be using again”
“DO NOT ORDER
PAID TO RETURN USING THEIR RETURN SERVICE
NO REFUND AFTER 2 MIONTHS OF RETURN. FOBBED OFF BY CUSTOMER SUPPORT
PLEASE ISSUE MY REFUND
RETURN NUMBER
21457199”
“I ordered a pair of shorts on December 17, 2020. I still have not received them (apparently they are stuck in customs, although it was never clear when I ordered that the shorts would come from Spain). After more than three months, they still won't cancel my order and refund my money. The customer service run around literally sends me the same emails over and over. Worst online purchase experience I have ever had! Stay away. They essentially stole my money!”
“They have taken my money and not delivered the product and told me to wait 4 weeks, and will not offer me a refund. From the 100's of negative reviews this business should be banned from selling goods on the UK Google site. I will be contacting the relevant authorities to report this company. Action fraud have been informed.”
“Ordered 5 weeks ago, was promised delivery would be here three weeks ago. Received another notification that I would receive it a week ago. Order still has not arrived and no updates to the tracking information. The amount of time it took for the shipment to arrive in the US (over a month) leads me to believe it was transported by ship and that their original estimated arrival date was a sham. First email I sent received a generic response. Second email received no response. Super frustrating.”
“Shipping takes forever, they charged me $15 to ship and a month later my shipment isn't even processed. It was expected to arrive on 26-2 and now it hasn't even been processed. Talked to customer service and they told me "if I don't want to wait I can just cancel the order."”
“Ordered two sport shoes and clothing. Received only empty boxes of the shoes.
Runnerinn refuses to give refund although they know I didn't receive the items.”
“Where do I start? As far as customer service is concerned this company is an absolute joke. I base that on having been involved in the retail customer service sector for 30 years. Can not be bothered with detailing my situation as I've typed it in detail 3 times now to customer service which fell on deaf ears..they just don't care when they get your money. My advice is too shop elsewhere regardless of price and stay well away from this company in all their multiple company guises ie trekinn, swiminn etc etc”
“If you are American, DO NOT BUY FROM RUNNERINN!!!! I wish I would’ve read these reviews first, it would’ve saved me $170. Shoes took two months to get here, customer service is as worthless as a poopy flavored lollipop, and they sent the wrong shoes. Opening a case through BBB and already have one open through PayPal. In all fairness, RUNNERINN is excellent at screwing customers over.”
“1-) Disgusting Customer Service
2-) Ignorance support team in the case of undelivered or returned shipment or items.
3-) In the case of a money refund, they will try their best to delay refunding as much as they can.
4-) They are scammers and liars in case of after-sales support and service.
5-) Very long shipping or delivery time and most will not delivered.”
“Ordered some running clothes in the beginning of January. They said my order would arrive earliest in the beginning of March, so that already made me suspicious because why would it take them so long.
Chose to pay by invoice so that I didn't have to give them money upfront. It's now end of January and I have only received one reminder to pay my invoice from Klarna which I haven't done because I have received no email by runnerinn about my order. They write on their website that they will automatically cancel all orders that haven't been paid within 15 days. Haven't received their cancelation email either yet, although it's now more than 19 days after I've placed my order. Will do nothing because they apparently also do nothing.
This is a scam!!”
“I ordered socks 12/26. They were to be here 1/5 and still have not arrived. I have checked the tracking number I was given...hasn't even made it to the US yet.”
