“7 WEEKS TO ACCEPT A RETURN using their courier service. If you are based in the UK you must not shop with them. Apparently the long return delays its to do with Brexit and there's nothing they can do. if anything goes wrong expect long delays and lots of hassle to get them to refund or replace”
“I got acquainted with your letter and remained very disappointed and dissatisfied. I regularly use delivery from sites such as Farfech or ASOS several times a month and have never encountered such problems. It usually takes 5 to 10 days for delivery. It has already been a month for you and in the end you managed to lose the package. I must say that you absolutely do not know how to work.”
“DO NOT ORDER FROM THIS SCAM WEBSITE. I ordered a pair of Nike running shoes from runnerinn almost six months ago. Initially, they sent me the wrong item. After weeks of hassle to provide me with a free return label (they claimed that they had sent me the correct pair of shoes even though the size label was clearly different than what I’d ordered), I sent back the shoes for return using the shipping label provided by them. According to Royal Mail the parcel arrived at its destination almost two months ago. I have yet to receive my refund because runnerinn claims they haven’t received the parcel. This has been an absolutely awful experience from a terrible scam website. Steer clear at all costs.”
“I asked for return because they sent me wrong products and after 1 month I still don’t received return labels or instructions or anything. Stay away or you lose your money.”
“Ho atteso un mese per due prodotti che ho acquistato da RUNNERINN.
Uno dei due prodotti non era di mio gradimento, volevo fare un reso, ti obbligano a usare un loro servizio di reso a € 9.99, quando se avessi fatto il reso attraverso la posta mi sarebbe costato meno della metà. MAI PIÙ, servizio pessimo, con un poverissimo servizio al cliente. La competizione offre resi gratuiti.
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I waited a month for two products I bought from RUNNERINN.
One of the two products was not to my liking, I wanted to make a return, they force you to use their return service for € 9.99, when if I had made the return through the post it would have cost me less than half. NEVER AGAIN, bad service, with very poor customer service. The competition offers free returns.”
“You don’t want to deal with their mostly absent support and poorly maintained website (user security included) just to save that $5. Expect Spring GDS to take a few weeks longer. Would have never ordered had I seen the whole mess of reviews and complaints on social media.”
“sheos arrived but when i had to send them back it was over 10 pounds to return them and that was at the end of march. we are now in the middle of may and the refund hasnt been processed. when i contacted them to se what was happening they said they hadnt recieved the good.s it was their courier and i cant follow up with courier as no contact details are listed. i will not be using them again. cant give 0 stars so 1 will do. They have over £100 or my money now and dont seem to want to give a refund.”
“Horrible shoes and the store is even worse!
I bought shoes and after one use it made me bleed!
I applied to the store for a refund but they claimed I used the shoe incorrectly.
How to use shoes incorrectly ?!
Even shoes of this type should not cause bleeding in any way!
I warn everyone! Do not buy anything from this store! They are unfair and sell broken equipment, do not go near and do not buy under any circumstances!
Do not say I did not say.”
“Runnerinn wouldn't address the technical difficulties with their online return process. I sent many messages. They waited over 1 month to reply and then said I was outside the 30 return period! They are a scam. FYI they also delete complaints posted on their Facebook page so the next customer falls into the same trap!”
“Ordered runner the box arrived empty with no runners included tge runner were robbed in transport but the company have been zero help and they have me going around in circles trying to get a refund”
“really slow delivery, shorts too small (not their fault obviously) but have just had to pay an additional £11 to return them from NI to UK - super slow, expensive returns, won't be using again”
“DO NOT ORDER
PAID TO RETURN USING THEIR RETURN SERVICE
NO REFUND AFTER 2 MIONTHS OF RETURN. FOBBED OFF BY CUSTOMER SUPPORT
PLEASE ISSUE MY REFUND
RETURN NUMBER
21457199”
“I ordered a pair of shorts on December 17, 2020. I still have not received them (apparently they are stuck in customs, although it was never clear when I ordered that the shorts would come from Spain). After more than three months, they still won't cancel my order and refund my money. The customer service run around literally sends me the same emails over and over. Worst online purchase experience I have ever had! Stay away. They essentially stole my money!”
“They have taken my money and not delivered the product and told me to wait 4 weeks, and will not offer me a refund. From the 100's of negative reviews this business should be banned from selling goods on the UK Google site. I will be contacting the relevant authorities to report this company. Action fraud have been informed.”
“Ordered 5 weeks ago, was promised delivery would be here three weeks ago. Received another notification that I would receive it a week ago. Order still has not arrived and no updates to the tracking information. The amount of time it took for the shipment to arrive in the US (over a month) leads me to believe it was transported by ship and that their original estimated arrival date was a sham. First email I sent received a generic response. Second email received no response. Super frustrating.”
“Shipping takes forever, they charged me $15 to ship and a month later my shipment isn't even processed. It was expected to arrive on 26-2 and now it hasn't even been processed. Talked to customer service and they told me "if I don't want to wait I can just cancel the order."”
“Ordered two sport shoes and clothing. Received only empty boxes of the shoes.
Runnerinn refuses to give refund although they know I didn't receive the items.”
