Scents Soaps and Candles Reviews

Name: Scents Soaps and Candles
Rating: 4.85

4.9 Rating 3,939 Reviews

97 %

of reviewers recommend Scents Soaps and Candles

4.9

Based on 3,939 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01207521941

Email:

info@scentssoapsandcandles.co.uk

Location:

Lanchester
DH7 0TP

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Scents Soaps and Candles 1 star review on 1st June 2025

208

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely amazing company! Accurate in delivery, perfect packaging, high quality products on very reasonable prices! Customer service is always friendly and helpful! Thank you so much for your professionalism and quality job! Always pleasure to shop from you for my business!”

Helpful Report

Posted 4 years ago

“I have ordered from Scents Soaps and Candles several times now, specifically for candle making produce. Each time I have found the website to be extremely easily navigable and payment and delivery to be swift and prompt. I love the DPD delivery texts that tell you exactly when your parcel is arriving. I have found the products to be top quality (I've ordered cheaper products from other companies and you just end up wasting your money). The products are competitively priced, and are exactly as described on the website. I've actually been surprised at the level of quality. The DPD postage is higher than Royal Mail but I like the reliability of the service. All in all, I will definitely be using SSC again as I've been really happy with the whole package.”

Scents Soaps and Candles 5 star review on 16th March 2021

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Posted 4 years ago

“The quality of the items are really good. Great service and delivery”

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Posted 4 years ago

“Very quick sending and great communication!”

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Posted 4 years ago

“absolutely love the fragrance oil they smell amazing il definitely be ordering again”

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Posted 4 years ago

“Very impressed with the range of products available and how easy it is to order, order came very fast, well packaged, made my own reed diffusers my house smells incredible, in fact ive just placed a second order.”

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Posted 4 years ago

“Great products and service. Swift delivery. I ordered 12 scents but only received 6 dropper lids though.”

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Posted 4 years ago

Hi Sarah, thank you for taking the time to leave a kind review! The dropper lids are a free extra that we like to give to help with pouring based on availability. We typically include one dropper cap in each parcel. The caps can be washed and reused to save on plastic. Kind regards, SSC

Posted 4 years ago

“ive been looking for a while now for the right oils for my melts n i can safely say i have found them with u .ive not been dissapointed with all the scents ive ordered keep looking on the site to c what i want to order next.its a shame u dont have a apple fragrance oil not just spiced apple .”

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Posted 4 years ago

“As every order I have received excellent, love trying new fragrances”

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Posted 4 years ago

“Great service, quick delivery. Just a shame about all the polystyrene used to package 😞”

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Posted 4 years ago

“Great service and amazing products. Can't wait to try everything out for my ideas. :)”

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Posted 4 years ago

“I have ordered Kerasoy Wax from you three times now and each time the service is excellent. Delivery timescales are superb!”

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Posted 4 years ago

“Super fast delivery, well-packaged equipment, great value and I LOVE the scents - all great quality, will be ordering more from this company.”

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Posted 4 years ago

“The oils which we have received have been the best we have had from any where Elle’s we have tried”

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Posted 4 years ago

“Great candle beautiful smell”

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Posted 4 years ago

“I think delivery charges on large orders should be scraped.”

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Posted 4 years ago

“Prices are very good and products are lovely”

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Posted 4 years ago

“Scents Soaps and Candles were and are amazing! I ordered and didn’t think it would arrive until the week after due to Covid. But I was happily surprised when it came just 2 days later! The packaged it well which protected the order. Can’t fault it! Brilliant.”

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Posted 4 years ago

Hello Gemma, We are so happy to see your feedback! Our team will love seeing that their work doesn't go unnoticed. We do appreciate you taking the time to provide us this feedback and we hope to welcome your business in the near future again. Warm Regards, Scents Soaps and Candles Team

Posted 4 years ago

“Dont think you can improve service. Brilliant service.”

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Posted 4 years ago

“I am absolutely loving my oil fragrances......my home is now smelling beautiful 🥰. Thank you so much x”

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Posted 4 years ago

Hello Katie, We are so happy to hear that you are loving our fragrances. Thank you for taking the time to let us know and we hope to welcome back your business in the near future! Warm Regards, Scents Soaps and Candles Team

Posted 4 years ago

Scents Soaps and Candles is rated 4.9 based on 3,939 reviews