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Sensory Education Reviews

3.9 Rating 1,422 Reviews

72 %

of reviewers recommend Sensory Education

Company Reviews

3.9

Based on 1,422 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

08432890218

Email:

customercare@sensoryeducation.co.uk

Location:

Unit W1, Westpoint, Middlemore Lane West, Aldridge,
Unit W1, Westpoint, Middlemore Lane West, Aldridge
Aldridge
WS9 8DT

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Sensory Education 1 star review on 2nd August 2023

Sensory Education 1 star review on 2nd August 2023

Sensory Education 1 star review on 2nd August 2023

Sensory Education 1 star review on 2nd August 2023

Sensory Education 1 star review on 2nd August 2023

Sensory Education 1 star review on 2nd August 2023

Sensory Education 1 star review on 2nd August 2023

71

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a pre stuffed stocking and what I received was a box of random items, including a ball that fell apart when I picked it up and would be very dangerous if given to a child. Also multiples of the same item.”

Posted 5 months ago

“Didn't deliver goods that were paid for”

Posted 5 months ago

We sincerely apologize for the inconvenience you experienced with your order. It is never our intention to fall short of meeting our customers' expectations, and we deeply regret any frustration this may have caused. Upon investigation, we have resolved the issue with our customer care team, and we are pleased to confirm that the goods you paid for have been successfully delivered. We appreciate your patience and understanding throughout this process. Thank you for acknowledging our efforts to address and resolve the matter. If you have any further questions or concerns, please feel free to reach out to us. We value your feedback and are committed to continuously improving our services. We hope to have the opportunity to serve you better in the future and regain your trust.

Posted 3 months ago

“Still waiting for delivery of order placed 10th November numerous messages left no response at all”

Posted 5 months ago

“Order No 16298712910 The incorrect item was sent out to me, I have tried to make contact over a couple of weeks via email and telephone (can never get through and am asked to leave a voicemail which I have done each time), and no one has taken the time to respond. As you products as designed to assist those children that may have SEN I am extremely disappointed in lack of customer service this company has offered me. I am trying to do an exchange.”

Posted 5 months ago

We sincerely apologize for the inconvenience you've faced and the lack of timely response to your concerns. We understand the importance of our products in assisting children with special educational needs, and we deeply regret the disappointment caused by the incorrect item sent. We want to inform you that we have processed a refund for your order on November 24th. You should see this reflected in your account If there's anything else we can do to rectify the situation or if you have further concerns, please don't hesitate to reach out. We appreciate your understanding and thank you for bringing this to our attention.

Posted 4 months ago

“We have been a regular customer of yours for several years. We really appericate the pricing and quick delivery and whenever we have any sort of query your customer service team are quick and we switched away from TTS a few years ago because of your offering. We were particularly delighted with our recent order as your warehouse sent us a free gift. As a school our budgets are very tight so this really made our day. Thanks all.”

Posted 5 months ago

“Order not received: 27653330425 from 29/9. Stopped responding to emails.”

Posted 5 months ago

Thank you for reaching out. I've checked with our customer support team, and I can confirm that they have reached out to you. Your concern has been addressed, and the necessary steps have been taken to process the refund. If you have any further questions or require additional assistance, please feel free to let us know. We appreciate your understanding.

Posted 5 months ago

“My order didn’t turn up still waiting and over 100 calls to the company and no one communicates with the whereabouts. Appalling considering how hard it is to find a decent company that sells a range of sensory toys extremely disappointed”

Posted 5 months ago

“Dispute over goods not delivered. Have emailed customer Service on numerous occasions, no response, have left over 10 messages on the telephone 0330 and no response. I cannot get to speak to anyone. The 0800 say issue with shortage of staff Please sort. I will not be paying outstanding invoice until resolved. The answerphone message says will get back to you soon - that is definitely not happening.”

Posted 5 months ago

“Great products, but that’s it! Try to get in touch with so called customer service on the phone I tried on numerous occasions over 4 days and had 0 response. Email was a little better,as they did respond,but did not answer my questions. I have found them dreadful and will never use them again.”

Posted 5 months ago

Dear George, Thank you for taking the time to share your feedback. We're delighted to hear that your goods arrived as planned and within the 3-5 working day time frame. It's great to know that our team responded promptly to each email you sent, addressing your queries within minutes and i checked the stats to ensure each response was prompt. We sincerely apologize for the inconvenience caused by the cancellation of one of your orders. We understand that this was due to a flagged transaction by your bank, and we empathize with the frustration it may have caused. Please know that we did our utmost to assist you during this challenging situation. We appreciate your understanding and patience in reaching out to us. Despite the issues with your card payment being flagged as suspicious, we are pleased to have successfully delivered one of your orders on time. At Sensory Education, we strive to provide excellent customer service, and your feedback helps us improve. We regret any difficulty you faced in reaching us by phone due to it being Christmas peak. We are actively working on enhancing our communication channels to better serve our valued customers. We value your business and would love the opportunity to make things right. If there's anything else we can do for you or if you have further questions, please don't hesitate to contact us. We look forward to the possibility of serving you better in the future.

Posted 5 months ago

“Order was cancelled i dont no why really but my money was refunded the next day.. i was abit worried after reading reviews but they did send money back next day”

Posted 5 months ago

“I would have given zero stars if I could. Ordered some items for a primary school on 4th September and still waiting for delivery. I have emailed 3 times asking for an update, no response to date! Terrible service and would never purchase from them again!”

Posted 5 months ago

“Great customer service and goods were great and I loved the selection of sensory toys.”

Posted 5 months ago

“Quick delivery and a vast selection of sensory toys – what's not to love? The prices were reasonable and delivery was very quick and packaged well.”

Posted 5 months ago

“The sensory lights I purchased were a great deal, and the quick delivery was a pleasant surprise. Informed of progress at every step and delivery was fase.”

Posted 5 months ago

“Great service, great prices, and quick delivery – AMAZING SERVICE”

Posted 5 months ago

“I was amazed by the quick delivery of the sensory toys I ordered. The customer care team was friendly and knowledgeable.”

Posted 5 months ago

“The prices for sensory lights here are unbeatable, i am so glad i found sensory education for my Henry's sensory life.”

Posted 5 months ago

“The person I had dealings with on WhatsApp was good. Helped with my query correctly.”

Posted 5 months ago

“Made an order last Christmas and it never arrived even though I paid for it. Can't get through to company even though I have emailed them several times and no refund received. So basically have lost my money.”

Posted 5 months ago

“The customer care was amazing. They helped me pick the perfect fidget toys and i loved the quick replies on Whatsapp”

Posted 5 months ago

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Sensory Education is rated 3.9 based on 1,422 reviews