Sensory Education Reviews

Name: Sensory Education
Address: Unit W1, Westpoint, Middlemore Lane West, Aldridge, Unit W1, Westpoint, Middlemore Lane West, Aldridge, Aldridge
Rating: 3.93

3.9 Rating 1,422 Reviews

72 %

of reviewers recommend Sensory Education

Company Reviews

Questions

Metrics

3.9

Based on 1,422 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

08432890218

Email:

customercare@sensoryeducation.co.uk

Location:

Unit W1, Westpoint, Middlemore Lane West, Aldridge,
Unit W1, Westpoint, Middlemore Lane West, Aldridge
Aldridge
WS9 8DT

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Sensory Education 1 star review on 2nd August 2023

Rebecca Ambler

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don't order from here. They dont deliver your product. Then take theie store down.”

Helpful Report

Posted 7 months ago

“The quality of the educational resources I received is exceptional. They are durable and well-designed, ensuring that they will last for years to come.”

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Posted 8 months ago

“Super fast delivery on items as well as notification that items were arriving on a specific day. Thank you”

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Posted 8 months ago

“Delivery arrived on time. Item was perfect for needs thank you”

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Posted 8 months ago

“You have a fantastic collection of educational resources. I recently bought some sand timers and they have been invaluable in helping me explain time concepts to my students.”

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Posted 8 months ago

“I am so impressed with the fidget toys I received.”

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Posted 8 months ago

“Very happy and the items arrived speedily. I orderec a smaller third item and although the correspondence said it would arrive with the larger items I have yet to receive it so I can’t yet comment on the quality.”

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Posted 8 months ago

“After several weeks and little to none communication I still haven't received my parcel which was apparently delivered whilst I was at home. I am now at a loss of what to do and need someone to contact me to help.”

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Posted 8 months ago

“Horrific experience. Ordered item on 17th June, item didn’t arrive and multiple emails ignored to the point I had to raise a dispute with my bank on 22nd July. Item was then shipped out randomly and delivered on 10th August and then this site threatened me with CCJ unless I paid again!! Bloody cheek. STAY AWAY FROM THIS SITE THEY ARE DODGY AS HELL.”

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Posted 8 months ago

“Wow, the sensory lighting corner we built has really helped our daughter,bubble tube is just amazing.”

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Posted 8 months ago

“I recently purchased some classroom resources and I must say, they have been a game-changer. The art materials are of excellent quality and have greatly enhanced my teaching.”

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Posted 8 months ago

“I ordered 2 items on 19/07. On 07/08 I contacted them to say I had not received either item - one was dispatched that day and the other has yet to arrive. There is no way to call and when I email, I just receive an automated email saying to start a returns process! I wouldn't use them again.”

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Posted 8 months ago

Thank you for your review Carol Having looked at the case history i can see the goods were delivered to you after you spoke to customer care and this issue is now resolved. Thank you for your feedback

Posted 4 months ago

“We love our new sensory corner,a mix of soft play seating and bubble tubes really bring the area to life. Quick delivery and great pre and after sales care.”

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Posted 8 months ago

“I have had the worst experience from this company. So unresponsive and unprofessional that I don't think they actually have any customer service staff on payroll. I will not be using this company for my Early Years supplies anymore.”

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Posted 8 months ago

Dear Farah, Thank you for reaching out to us. I've taken the time to review the communications you had with our team today. I can confirm that we responded to all four of your emails promptly, with an average response time of 27 minutes. Our team was available for support as early as 6:42am, illustrating our commitment to round-the-clock customer care. After carefully examining the email exchange, I believe our team went above and beyond in providing you with timely and accurate information. It's unfortunate when feedback does not accurately reflect the actual experience a customer had. Upon review, I feel our team provided the best possible assistance in your situation. We value your feedback and always strive for excellence in our service. Please let us know if there's any other way we can assist you

Posted 8 months ago

“They provided exceptional service and offered fantastic products. Their contributions have significantly simplified our homeschooling journey, making it more engaging and less stressful.”

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Posted 8 months ago

“I was slightly disappointed to find some items out of stock. However, the items I received were high quality and highly effective. This certainly compensated for the initial disappointment.”

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Posted 8 months ago

“I was sent a bath toy that was not the same as the image shown on the website. In fact it was a much cheaper poor quality version. I pointed this out to seller, but there was no admitting of this or help in the process of return. I had to send the discounted version back on my own expenses.”

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Posted 8 months ago

Dear Lin, Thank you for taking the time to leave a review. I've thoroughly reviewed your order, and it appears you purchased the clockwork bather, which can be referenced at: https://www.cheapdisabilityaids.co.uk/products/bathtime-racers-duo The product page displays four assorted designs, and the description clearly states that customers receive an item from this assortment. From your return request and the image you provided, it's evident that the design you received matches one of those shown on the product page. If needed, I'm here to guide you through the images for clarity. We take great care in ensuring our customers receive the exact product they ordered, and in this instance, it appears there was no error on our part. The reason for the returns label process requiring customers to bear the postage cost is for situations like these, where the order was accurately fulfilled. We truly value your business and our staff always strive for precision in processing orders. If there are any misunderstandings or further queries, please do not hesitate to reach out to us directly. We're here to help. Warm regards, Customer relations team

Posted 8 months ago

“Absolutely disgraceful poor service do not waste your time using them, took 4 weeks to receive order which was a birthday present so my nephew got this after his birthday, tried to communicate with company just same old thing was said and didn’t get anywhere”

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Posted 8 months ago

Dear Vanessa, Thank you for taking the time to leave a review. We truly appreciate your feedback and apologize for any inconvenience you experienced due to the product delay. We understand how important it is to receive your order promptly. We'd like to clarify that the product delay was clearly communicated on the product page at the time of your order. We always strive to provide accurate information to our valued customers so that you can make informed decisions. Your satisfaction is of utmost importance to us, and we're constantly working to improve our processes and provide the best possible experience for our customers. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team. Once again, thank you for choosing our products. We hope you'll consider shopping with us again in the future. Best regards, Customer Support Team

Posted 8 months ago

“For parents or educators working with children with special needs, their sensory products are nothing short of a blessing. They can make a world of difference in how children interact with their environment.”