Sensory Education Reviews

Name: Sensory Education
Address: Unit W1, Westpoint, Middlemore Lane West, Aldridge, Unit W1, Westpoint, Middlemore Lane West, Aldridge, Aldridge
Rating: 3.93

3.9 Rating 1,422 Reviews

72 %

of reviewers recommend Sensory Education

Company Reviews

Questions

Metrics

3.9

Based on 1,422 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

08432890218

Email:

customercare@sensoryeducation.co.uk

Location:

Unit W1, Westpoint, Middlemore Lane West, Aldridge,
Unit W1, Westpoint, Middlemore Lane West, Aldridge
Aldridge
WS9 8DT

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Sensory Education 1 star review on 2nd August 2023

Rebecca Ambler

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I rate my experience with them as five-star! My order arrived much sooner than I anticipated. The fiddle toys were lovely and great value.”

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Posted 9 months ago

“Their commitment to speedy delivery coupled with their stellar product quality truly surprised me. The sensory items I purchased have become instant favorites among my students. This level of satisfaction is rare in my online shopping experiences.”

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Posted 9 months ago

“The level of customer service I experienced was great. They guided me expertly through their vast selection of sensory toys. Their patience and expertise helped me identify the perfect toy for my child's unique needs. This experience stood out for me.”

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Posted 9 months ago

“Items arrived broken and customer service will not get in touch”

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Posted 9 months ago

“Brought from here twice now and excellent both times. Customer service is excellent. Prices are good. Good quality items.my first choice for special needs items.”

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Posted 9 months ago

“The packaging wasn’t great although items aren’t damaged inside which was a relief. Delivery was delayed. Other than that it was ok.”

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Posted 9 months ago

“The updates for delivery were terrible. All my items arrived at completely different times and I’ve still not received one of them. I spent over £300 for my best friends little girl who has brain damage due to a misdiagnosis and unfortunately the room will now not be complete for her return home.”

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Posted 9 months ago

“The sensory equipment I purchased from this website has been a great addition to my classroom learning corner.”

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Posted 9 months ago

“I appreciate the option to create a wishlist on the website,this allowed me to pass gift ideas over to family members for Issac's birthday.”

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Posted 9 months ago

“Our new tuff tray has gone down a storm,the tuff tray has so many flexible play ideas.”

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Posted 9 months ago

“Ordered 9th July, received 28th!!! No idea why it took so long, will think twice before ordering anything else.”

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Posted 9 months ago

“Awful quality and a terrible delivery process. No contact despite requests made.”

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Posted 9 months ago

“The resources I ordered were delivered promptly and will be thoroughly enjoyed by the children I work with.”

Sensory Education 5 star review on 31st July 2023

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Posted 9 months ago

“I am impressed with the sensory kit”

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Posted 9 months ago

“I ordered 3 things. I have the balance beam. The beanbag is showing as delivered which is not here.the tuff tray arrived damaged which you have kindly resent and waiting on that to come.”

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Posted 9 months ago

“Ordered this for my granddaughter she loves it .”

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Posted 9 months ago

“Absolutely awful. My order shipped but never arrived, when I tried to contact the company I was told they would look in to it and not to contact them again. I never heard back from them. I tried to cancel my order but got no reply. I received a second shipping notification and again tried to cancel my order but was told because it had shipped I couldn’t. The package arrived with a damaged box. I am still trying to get in touch with the company for a full refund rather than store credit. I would never use this company again.”

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Posted 9 months ago

“Waited over a month for order then said it was all delivered when wasn't Contacted them never heard back and week later rest arrived Still never heard back”

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Posted 9 months ago

Thank you for taking the time to provide us with your feedback. We appreciate your patience and understanding regarding the delay you experienced with one of your items. We have reviewed your order and noticed that our customer care team has already been in touch with you to address this issue. We are glad to inform you that the delayed item is now on its way to you and is scheduled to be delivered by Amazon Logistics. We sincerely apologize for any inconvenience this delay may have caused you. We strive to provide prompt and reliable service and we understand that delays can be frustrating. Rest assured, we are working diligently to ensure that your package arrives as quickly as possible. If you have any further concerns or questions, please do not hesitate to reach out to our customer care team who will be happy to assist you. Your satisfaction is of the utmost importance to us, and we are committed to resolving any issues you may have encountered. Thank you for your understanding and continued patronage. We hope that you will give us the opportunity to serve you better in the future.

Posted 9 months ago

“Needed the package quickly for a birthday and goods arrived quickly and as described.”

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Posted 9 months ago

“Well packaged and arrived next day, our fibre optic sensory light was a bargain.”

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Posted 9 months ago

Sensory Education is rated 3.9 based on 1,422 reviews