Sensory Education Reviews

Name: Sensory Education
Address: Unit W1, Westpoint, Middlemore Lane West, Aldridge, Unit W1, Westpoint, Middlemore Lane West, Aldridge, Aldridge
Rating: 3.93

3.9 Rating 1,422 Reviews

72 %

of reviewers recommend Sensory Education

Company Reviews

Questions

Metrics

3.9

Based on 1,422 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

08432890218

Email:

customercare@sensoryeducation.co.uk

Location:

Unit W1, Westpoint, Middlemore Lane West, Aldridge,
Unit W1, Westpoint, Middlemore Lane West, Aldridge
Aldridge
WS9 8DT

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Sensory Education 1 star review on 2nd August 2023

Rebecca Ambler

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The sensory resources available on this website are great, my little girl loved her unicorn stretchy fidget toys.”

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Posted 9 months ago

“Delivery was quick and the goods arrived as described,thanks!”

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Posted 9 months ago

“I am impressed with the sensory kit i ordered which arrived quickly and had a lovely selection of fidget toys inside..”

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Posted 9 months ago

“I have recommended this website to friends and colleagues interested in sensory products.”

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Posted 9 months ago

“Ordering process was seamless, and I received regular updates about the status of my order...”

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Posted 9 months ago

“ I have found the sensory toys I purchased from this website to be durable and high-quality.”

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Posted 9 months ago

“Missing order which I had to chase up four times, receiving automated messages throughout. Then, 2 out of 5 of the items that finally arrived were incorrect and of a lesser value than those ordered. AGAIN, I have had to chase this up and AGAIN I have been directed to automated/general problems help, which do not give me the options I need. Worst customer service I have ever experienced.”

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Posted 9 months ago

“Prices offered on this website are competitive, providing good value for money and beat the pricing of other sensory companies.”

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Posted 9 months ago

“Item I ordered very good however the first order never arrived so I had to email to get another one ordered which meant it took weeks to come”

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Posted 9 months ago

Dear Sue, Thank you for sharing your feedback with us. We sincerely apologize for the delay in delivering your order due to the unfortunate incident of the lost parcel. Your satisfaction is our top priority, and we understand the frustration that such delays can cause. I am pleased to hear that our customer service team promptly swung into action upon being contacted and arranged for a replacement order to be sent to you. We strive to provide the best service possible, and it's heartening to know that our team was able to assist you effectively. Your feedback helps us improve our services, and we truly appreciate your understanding and patience throughout this process. If there's anything else we can do to make your shopping experience even better, please don't hesitate to let us know. Once again, we apologize for any inconvenience caused, and we are grateful for your continued support. If you have any further questions or need any assistance, please feel free to reach out to us. Thank you for choosing us, and we look forward to serving you again.

Posted 9 months ago

“Excellent product and very prompt in sorting out a problem that we had. Definitely buy more in the future”

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Posted 9 months ago

“I received my daughters sensory bubble light quickly. I also received the rest swiftly in a separate parcel. Very professional company when I asked if it was going to be sent separately. Highly recommend. Will buy from again.”

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Posted 9 months ago

“I appreciated the detailed descriptions and images provided for each product, allowing me to choose the perfect gift.”

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Posted 9 months ago

“Delivery of my order was prompt, and the items arrived in perfect condition.”

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Posted 9 months ago

“Good choice and reasonable price. Only downside was the delivery was very slow.”

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Posted 9 months ago

Hello Kerry, Thank you for your review and for bringing the delivery issue to our attention. We apologize for any inconvenience caused by the delay in receiving your order. We understand how important timely delivery is and we strive to meet our customers' expectations. We have looked into the matter and have raised the concern with Royal Mail to ensure this kind of delay doesn't happen again in the future. Additionally, we have credited your online account with a free postage credit as a gesture of goodwill. We appreciate your understanding and patience, and we are committed to continuously improving our services. If you have any further concerns or questions, please don't hesitate to reach out to us. Thank you for choosing us and we hope to serve you better next time.

Posted 9 months ago

“I appreciated the detailed descriptions and images provided for each product, allowing me to choose the perfect gift”

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Posted 9 months ago

“The range of sensory products available on this website is impressive, catering to a variety of needs.”

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Posted 9 months ago

“Customer service provided by this company was exceptional, they were very helpful and efficient.”

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Posted 9 months ago

“I recently purchased sensory toys from this website and was delighted with the quality and selection.”

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Posted 9 months ago

“Such a lovely range of fidget toys, i wish i could have selected colours but overall it was fine and the goods were lovely when they arrived”

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Posted 9 months ago

“The delivery was fast! I placed my order and received it the very next day. I was pleasantly surprised by the speed and efficiency.”

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Posted 9 months ago

Sensory Education is rated 3.9 based on 1,422 reviews