“Looks good in pieces,but have not yet had a chance to erect yet with the weather being so bad.It would be nice if the customer could tell you which parts they require,I personally would have liked a window at each end and possibly more than one set of opening doors,as all the parts are modular it should be simple to do,I would expect a difference in price but it should be possible.”
“An excellent purchase for the price.
I put preservative on it before assembling as advised by the delivery driver, who was extremely helpful.
The instructions were not great in places, according to my son and brother who put the whole thing together in about 4 hours.
I am very pleased with the result.”
“Really good delivery and earlier than expected. I asked for instructions in advance but didn't get a reply. Pleased with the quality of the product for the price.”
Hi Ben, thank you for your review! We're delighted to hear that your delivery arrived earlier than expected and that you're pleased with the product quality for the price. We apologize for the lack of response regarding the instructions and will look into that to improve our communication. If you have any further questions or need assistance, just let us know.
Best regards,
customerservices@shiregb.co.uk
“This is the second arbour we have had from Shire, the last one in January 2020. The quality has plummeted. The pieces are badly cut, so that there are several gaps between horizontals and verticals. The ends are very roughly cut, requiring serious sanding to avoid the risk of splinters when the arbour is in use. The screws provided for fixing the seat to the frame are flimsy: no way would I feel it was safe to allow two people to use the seat with such flimsy screws taking the weight. I shall be replacing them with more substantial screws. The screws provided rusted within 24 hours of the build, discolouring the coloured wood treatment I immediately applied.
on top of it all, the original delivery date was cancelled by the company as they had run out of stock. The one saving grace was that the man I dealt with over the phone re this had immaculate communication skills in rearranging the delivery.”
Hi, thank you for your honest feedback regarding your recent experience with our arbour. We're truly sorry to hear that the quality didn't meet your expectations compared to your previous purchase. It’s concerning to hear about the gaps and rough cuts, and we understand how important it is for everything to be safe and well-finished. We appreciate you bringing the issues with the screws and delivery to our attention, as we take these matters seriously. Your comments will definitely help us improve our products and services. If there’s anything more we can do to assist you, please don’t hesitate to reach out.
Best regards,
customerservices@shiregb.co.uk
“Not assembled it yet but all looks good, delivery was only dissapointment I was told it was the first delivery drop of the day so I had to get to work an hour early (as being delivered to my work address as couldn't get a day off to wait in all day at home) but then the driver didn't arrive until lunchtime.”
“The actual building and construction quality is excellent , the instructions are a bit difficult to decipher ! However I understand they are being updated soon by the supplier.
I would suggest the window and door frames should come pre assembled as this was the most confusing part of the instructions .
Had a missing section which was quickly sent up within a couple of days of reporting .
Also had a few floor boards short at the end of the build so had to purchase in nearby timber merchants as I could not leave job unfinished .
Overall a really good product at a excellent price but be prepared to take your time with the instructions .”
Hi Craig, thank you for your thoughtful review! We’re glad to hear you’re pleased with the quality of your building. We appreciate your feedback about the instructions and are working to make them clearer. Your suggestion about pre-assembling the window and door frames is valuable and will be considered for future improvements. We apologize for the inconvenience with the missing section and floorboards, but we’re glad our team was able to assist you swiftly. If you have any further questions or need assistance, just let us know.
Best regards,
customerservices@shiregb.co.uk
Hi Les, thank you for your review! We appreciate your patience before posting your thoughts. We look forward to hearing how everything goes once you’ve erected the summerhouse. If you encounter any questions or need assistance, please don’t hesitate to reach out.
Best regards,
customerservices@shiregb.co.uk
“I am very pleased with my new garden shed, it appears to be very well made. The instructions were excellent and the delivery driver very helpful. Overall good value.”
“Ordered a Wendy house for my daughter’s Christmas. Arrived in plenty time for Christmas but as it was a surprise I waited till Christmas Eve to build it. Was dissapointed to find a couple of bearers for the roof were missing. Due to the timing I had to go buy wood out of my own pocket to complete the build.”
Hi Ross, thank you for your feedback. We’re really sorry to hear that you encountered missing bearers when building the Wendy house, especially given the timing for Christmas. We understand how disappointing that must have been, and we appreciate your efforts to resolve the situation. Your comments are valuable to us as we strive to improve our services. If there’s anything we can do to help you further, please don’t hesitate to reach out.
Best regards,
customerservices@shiregb.co.uk
Hi, thank you for your feedback! We're thrilled to hear that you’re pleased with the quality of the summerhouse. We understand the importance of getting everything set up just right. Once you’ve had a chance to erect it, we’d love to know how it works out for you. If you have any questions or need assistance during the setup, feel free to reach out.
Best regards,
customerservices@shiregb.co.uk
Hi Lisa, thank you for your lovely review! We're delighted to hear that your granddaughter loves her new house. We appreciate your feedback regarding the finish and pricing; we’re always looking to improve. If you have any other comments or need assistance, please feel free to reach out.
Best regards,
customerservices@shiregb.co.uk
