“Very disappointed with this shed as the windows are only one or 2 mm thin plastic breaks as soon as you touch it won't keep burglars and vandals out the height of it going through the doors and across members inside are very low no more than six foot maximum claustrophobic went inside as it's so low and cannot be used for what I intended it to be the delivery was supposed to have been midday I waited in it did not arrive to nearly 4pm messed up a whole day”
Hi there, thank you for taking the time to share your thoughts. We're really sorry to hear that you're disappointed with the shed and encountered issues with the windows and height. Your feedback is important to us, and we understand how frustrating it can be when a product doesn't meet expectations. We also apologize for the delay in delivery—it’s never our intention to disrupt your day. If there’s anything we can do to assist you further, please don’t hesitate to get in touch.
Best regards,
customerservices@shiregb.co.uk
“The arbour is beautiful, amazing quality and design. From ordering to delivery I couldn't ask for more. The delivery guy was smashing,very pleasant and polite, he is a credit to your company”
“Top service from choosing the summer house to having it delivered..top customer service from having to cancel my delivery because I still had builders working on house..the man on other end of phone was so helpful and polite and sorted different dates for.me 4 times without any complaints...would highly recommend this company just excellent”
“Following the delivery of the small log store, the assembly was straight forward with no problems at all. The instruction phamplet provided assembly directions and all the screws and nails were included.
I would defenitly recommend this product and would not hesitate ordering furhter items.”
“To begin I must say I am happy with the building.The buying and delivery of the building was very straightforward.The instructions around the door caused some issues and could be made clearer.The bad points that when installing you have to protect the wood as you go along.ie retreat the wood the shed stands on ,protect the underside off the floorboards.The door and window cannot be screwed to the building due to expansion and contraction,so they move around and sometimes stick.3 coats off protection ,costing over £100,if not the warranty is invalidated.So yes I'm happy but don't try claiming on the warranty if something gos wrong because there pretty covered.It would be interesting to know if there own installers do all off this.”
Hi Mr Garrett, thank you for your review and for sharing your experience with us! We're glad to hear that you're happy with the building and that the buying and delivery process went smoothly. We appreciate your feedback regarding the instructions for the door and the installation concerns you encountered. It's important for us to ensure clarity in our guidelines, so your comments will be taken on board. We understand that the need to protect and treat the wood can be an added expense, and we’re sorry for any inconvenience that may have caused. Regarding the warranty, we always encourage our customers to reach out to us for any assistance they may need. If there’s anything more we can assist you with, please feel free to get in touch.
Best regards,
customerservices@shiregb.co.uk
“Absolutely excellent shed! From purchasing, delivery to assemble, it was all top notch. The service has been prompt with plenty of information given as to what to expect and how to prepare. The delivery driver was super friendly and efficient. The quality of the product also seems very high and was straight forward to assemble (although my partner helped a lot! Definitely needs two people!). I am so stoked to finally have a shed on my allotment to start my seedlings in and to sit with a brew in peace and quiet. 😊”
“We are in the process of building the log cabin and are impressed with the quality of it. The build has been challenging as the wood is untreated and you need to do this as you go along. If weather is not conducive you then have the issue of storing the wood and having a suitable place to treat it. The instructions could also be clearer. The build is not actually difficult but the instructions are not clear enough to make you feel confident.”
“I am very impressed with my beautiful garden seat . I was a bit worried as the price was so reasonable but the quality of the wood and the workmanship is excellent. It was fairly easy to construct but we did find the final roof panels tricky to align . Would definitely recommend this product .”
Hi there, thank you for taking the time to share your feedback. We're genuinely sorry to hear that the wood arrived damaged. We understand how disappointing this must be for you. Your experience is important to us, and we would like the opportunity to address this issue. Please reach out to our customer service team so we can assist you further.
Best regards,
customerservices@shiregb.co.uk
“Haven’t actually erected it yet but on inspection of the parts have noticed that a couple of them are broken where there are knots. Apart from that, so far so good.
Upon erecting the only thing I would say is that the roofing clout nails are useless…. They need to be longer.”
“The product quality was very poor. Only for the fact I spent £300 on having it put up and the hassle of getting it now removed, is it still there. Will be seeking partial refund, to reflect its poor quality.”
Hi Andrew, thank you for taking the time to share your experience. We sincerely apologize for the dissatisfaction you've encountered with the quality of your building. We understand how frustrating it can be when a product doesn't meet expectations, especially after investing in its assembly. Your feedback is crucial in helping us improve, and we encourage you to reach out directly to discuss your concerns further.
Best regards,
customerservices@shiregb.co.uk
