Shuttle Direct Reviews

Name: Shuttle Direct
Address: Emilio Ortuño 15, Benidorm Centre Building, Benidorm, Alicante
Rating: 4.46

4.5 Rating 2,261 Reviews

86 %

of reviewers recommend Shuttle Direct

Company Reviews

Metrics

Info

4.5

Based on 2,261 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About Shuttle Direct:

At Shuttle Direct we offer a wide range of transportation options that cater to both individuals and groups. Our transportation services are perfect for those who are looking for a comfortable and hassle-free way to get to their destination.

With our shuttle services, you'll be picked up from the airport and dropped off at your accommodation economically as you will be riding with other passengers in the same vehicle.

If you're looking for something a little more private, we also offer private transportation services. With our private transportation services, you'll have your own driver who will take you directly to your destination.

At Shuttle Direct, we aim to provide the best possible transportation experience for our customers; whether you're traveling for business or pleasure, we're here to help. Our exclusive partnerships with top Online Tour Operators and Airlines ✈️ allow us to offer tailored services for our business accounts. Get in touch to find out how we can help with your transportation needs.

Choose Shuttle Direct for your transportation needs, and experience the best level of comfort, convenience, and safety.

Visit Website

Phone:

+34 965 856 694

Email:

customer.care@shuttledirect.com

Location:

Emilio Ortuño 15,
Benidorm Centre Building,
Benidorm
Alicante
03501

Shuttle Direct 5 star review on 28th September 2023

Cosmin C

Shuttle Direct 4 star review on 20th July 2023

Petra T

Shuttle Direct 5 star review on 19th April 2023

Deborah C

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

Deutsch

Español

“Picked up in a beaten up i30 appalling condition and no room in the back seat behind driver to put your legs. Never again ,”

Helpful Report

Posted 2 years ago

We apologize for the inconvenience you experienced during your recent transfer. Your feedback is important to us, and we take it seriously. We have forwarded your comments to our customer care team for review and investigation. Our goal is to provide a comfortable and safe experience for all our passengers, and we're sorry to hear that this was not the case for you. We appreciate your input, and we will take the necessary steps to address and improve the situation. If you have any further concerns or questions, please don't hesitate to reach out to our customer care team directly. Thank you for bringing this to our attention.

Posted 2 years ago

“Mussten eine Stunde warten bis zur Abfahrt”

Helpful Report

Posted 2 years ago

Wir entschuldigen uns aufrichtig für die längere Wartezeit bei Ihrer Abholung. Bei unserem Shuttle-Service versuchen wir, mehrere Kunden mit ähnlichen Zielen zu konsolidieren, um die Kosten niedrig zu halten. Manchmal kann dies zu leichten Verzögerungen führen, und wir bedauern, dass Sie dies erfahren mussten. Ihre Meinung ist uns wichtig, und wir werden Ihr Feedback nutzen, um unseren Service weiter zu verbessern. Wir hoffen, dass Sie dennoch eine angenehme Fahrt hatten, sobald Sie unterwegs waren, und wir würden uns freuen, Sie in Zukunft wieder begrüßen zu dürfen. Vielen Dank für Ihr Verständnis.

Posted 2 years ago

“Keurig op tijd en zeer nette en goede chauffeur”

Helpful Report

Posted 2 years ago

“Super shuttle sehr better Fahrer und pünktlich”

Helpful Report

Posted 2 years ago

“Plane was very late but driver was there waiting for us”

Helpful Report

Posted 2 years ago

“Einfach nur super - vielen dank! Freundliches Personal, zuvorkommend u einfach nett!!! Immer wieder gerne!”

Helpful Report

Posted 2 years ago

“Excellent service.”

Helpful Report

Posted 2 years ago

“Maria is a lovely driver and was giving us a great service from the airport to the port👌”

Helpful Report

Posted 2 years ago

“Toll organisiert, super netter und hervorragender Fahrer!!!”

Helpful Report

Posted 2 years ago

“Perfect shuttle service, arrived on time, comfortable buses.”

Helpful Report

Posted 2 years ago

“De bestelde taxi stond klaar, echter was de auto niet in goede staat. We hadden een privétransfer genomen om snel bij het hotel te zijn, nu deden we er een keer zo lang over.”

Helpful Report

Posted 2 years ago

Onze oprechte excuses voor het ongemak dat u hebt ervaren met onze service. We waarderen uw feedback en willen u laten weten dat we deze kwestie hebben doorgegeven aan onze klantenservice voor een grondige beoordeling. We zullen er alles aan doen om ervoor te zorgen dat dergelijke problemen in de toekomst worden voorkomen. Nogmaals onze excuses voor de vertraging en het ongemak dat u hebt ondervonden tijdens uw reis.

Posted 2 years ago

“Genial,conductor de matrícula de honor,muchas gracias”

Helpful Report

Posted 2 years ago

“It was great.”

Helpful Report

Posted 2 years ago

“Aeroporto/hotel abbiamo perso più di un ora...hotel/Aeroporto perfetto e puntuale!”

Helpful Report

Posted 2 years ago

“Driver was there to meet us no issue when we landed. Our airline changed our flight home but 12hrs earlier and shuttle direct got in contact and our return transfer was amended with no hassle”

Helpful Report

Posted 2 years ago

“Alles hat super geklappt!”

Helpful Report

Posted 2 years ago

“Ich habe den Shuttlebus vom Flughafen Palma nach Cala Millor und zurück gebucht. Es hat alles sehr gut geklappt, man muss sich nur bewusst sein, daß man eventuell am Flughafen etwas warten muss bis es losgeht und das man am Zielort diverse Hotels anfährt. Ich würde den Shuttle immer wieder buchen.”

Helpful Report

Posted 2 years ago

“Was dubious when booking as I’ve had a bad experience in Lanzarote this year, but all was fine. Our driver was in the airport arrivals hall with a name card, we followed him the short distance to the bus he loaded the cases and we boarded a very impressive and clean about 16 seat shuttle bus, driver was very courteous and drove at a relaxed speed. Our return journey was no less impressive and would defiantly use this company again if we return to Menorca, we were a family of 6 adults and 2 children. Thank you Shuttle Direct Gareth”

Helpful Report

Posted 2 years ago

“Great service. Many thanks”

Helpful Report

Posted 2 years ago

“El trato es muy amable, puntualidad y limpieza en el vehiculo”

Helpful Report

Posted 2 years ago

Shuttle Direct is rated 4.5 based on 2,261 reviews