Hi Michael,
Thanks for taking a time to leave us a review, feedback only helps us. Apologies about this - you did request for three quotes but unfortunately at the time of your request we only had one installer available to match with you. I spoke with them about this and they apologised for missing you, as well as advising they will take better care of their potential customers - I've asked them to follow up with you. If you would like any more quotes, shoot me an e-mail at ned@solarquotes.com.au and I'll be able to find others for you : )
Ned.
Hi Chi,
Thanks for giving us this information and review - it only helps us improve. I would be curious to know which installer that was and the price of the battery install, just to compare it with ours. They are possibly already clients of ours. We do have an expected price range here you may want to look at: https://www.solarquotes.com.au/battery-storage/cost/
I've left you a voice message and e-mail. If you need my e-mail again it's ned@solarquotes.com.au
Ned.
“Both suppliers were terrible!
Failing to turn up to agreed appointment, not responding to correspondence. It was like ‘amateur hour’.
Really disappointed.
I will explain further if you bother to call me.”
Hi Mark,
Thanks for letting us know and thank you for the chat over the phone. Apologies about the quotes being delayed here - I hope the companies I was able to provide were sufficient. I've followed up with your original matched installers to ensure this does not happen again. If you have any further feedback or questions let me know at ned@solarquotes.com.au
Thanks,
Ned.
Hi Tracy,
Thanks for leaving a review and letting us know about your experience - apologies for the experience here, i've followed up with the company who called you a little late and asked them to get in touch with their potential customers sooner so it does not happen again. Glad to hear you have a system installed - if you have any questions about feel free to ask me at ned@solarquotes.com.au and I will look into it : )
Ned
Hi Airdre,
I am sorry to hear about these calls. We thoroughly vet each company before they join the SolarQuotes network and continually monitor feedback to address any issues. After checking with the 2 companies you were matched with, I am confident they did not make these calls. If this is not the case, please contact me at ned@solarquotes.com.au, and I will investigate further.
The bad news is that spam calls related to solar services are on the rise, and it appears you have been affected. We discussed this issue in a recent meeting and are exploring solutions. We will update you if any measures are implemented.
Ned.
Hi Yegesh,
Thanks for leaving us a review - we hate to refer you to a disappointing experience. I left you a voice message but would love some more information as to why the companies we referred could not match the companies already quoted to you. We do vet every company before they join our network - so quality is very important to us. If Please let me know more at ned@solarquotes.com.au and I will look into it. Thanks again for letting us know.
Ned
“I requested two quotes to be made to my address. The first response would not come to our address because they are based in North Sydney and the second response did come to our home but three weeks have passed and not received a quote”
Hi Chris,
Thanks for letting me know about this and apologies for the delay in your quote - i've asked the company that came out to site inspect to follow up with you. You should be hearing from him soon, i'd expect a phone call - he will be able to help you out with a quote. Any other feedback or questions just let me know here: ned@solarquotes.com.au
Ned.
Hi Glenn
Thanks for taking my phone call today - apologies about your experience here. You let me know you did not appreciate the company calling and not leaving voice mails. I agree that is poor customer service and not the type of experience I would want to recommend. I have made them aware so this does not happen in the future. Thank you for letting me know as it only helps us and the companies we recommend improve.
If you have any other feedback or questions about anything solar related please reach out to me at ned@solarquotes.com.au
Ned.
Hi Jack,
Thank you for letting us know about this and apologies if there was any confusion or disappointment in your received quotes, or if your expectations were not met on price. I and a colleague I checked with at SolarQuotes would advise that is a particular extreme price. I'd recommend having a look at our article here which goes over how a cheaper prices can eventually become more expensive and troublesome in the long run: https://www.solarquotes.com.au/good-solar-guide/cheap-solar-warning/
However i'm happy to take a more detailed look at your quotes to double check everything is above board. Feel free to send them to ned@solarquotes.com.au and I will take a look : )
Any other feedback please let us know,
Ned.
“i got one person who contacted me and asked for some information which i provided and he never returned my email. i am ready to buy a battery so need to look elsewhere”
Hi Rod,
Sincere apologies about this - keen to get your quote sorted. If it hasn't been organised yet please get in touch with me at ned@solarquotes.com.au to let me know who the company is and i'll ensure they follow up as well as finding out what caused the delay to ensure it does not happen in the future. If you have any further feedback or questions about solar feel free to ask.
Ned
Hi Tadeusz,
Thank you for discussing this with me over the phone - as I said I think there may have been a bit of confusion as we checked your quote request which stated you were only looking for one quote but nevertheless I have provided you a couple extra via e-mail.
If you have any questions or feedback about the quotes when they comes through just reach back out to me via e-mail and we should be able to help : )
Ned
“Hi I cant get solar guys to come out dsicuss best way to integrate existing solar with new upgrade / think we need 10-13 KW to add ti existing 7.5KW - but want the existing system checked to see if its compatible or even owrking properly
everyone just wants to sell -and not sure what systems/brands are good quality vs cheap - no service”
Hi Simon,
Thanks for getting in touch and leaving us a review. Apologies about this experience - I could see from the request you were leaning more towards a 'maintenance' quote request - i've left a voice mail to recommend some installers in the area I know of, who have done similar work. I'll also e-mail these through. I'm hopeful they will be able to help. If you have any other questions or feedback let me know at ned@solarquotes.com.au and i'll have a look : )
Thanks,
Ned.
Hi Dave,
Apologies about this - the installers you were matched with had let us know they did service your area in the past but this is no longer the case, i've amended their areas so this won't happen in the future.
Regrettably, as of now, we do not have approved installers available in your vicinity who can furnish you with quotes. Our ongoing efforts involve extending our network across Australia, and we remain optimistic about providing this service in the near future. You might explore alternative options by visiting the following links:
https://www.cleanenergycouncil.org.au/consumers/buying-solar/find-an-installer
https://www.solarquotes.com.au/installers/find/
Ned
“Asked for 3 quotes. 2 made contact 1 of those 2 quoted for a whole system. When I pointed out I only wanted 4 panels, I received no reply. The second sent email and called. We set up a second call to get more details and arrange a time for visit. Didn't happen. So I have wasted my time for absolutely no result.
Thank you. Instead of wasting time on Surveys, maybe focus on Service. Not 2000s Service but Real Customer Service from the 70s. Your Survey doesn't even ask the right questions.”
Hi Peter,
Thanks for taking the time to discuss this with me over the phone. Apologies our matched installers could not service your installation needs. It was looking a little more specific than normal so i've found some installers near you that should be able to help. I'll pass on their contact details via text and you may contact them directly if you wish. I'm confident this will help you get the installation you desire. Thanks again for letting us know about this.
Ned.
“The dealers, for some reason, are not really willing to sell and install a battery only. They say we do not need one and I say I want one. It should be none of their business why I want something.”
Hi Walter,
I tend to agree - if a customer really wants a battery I do believe they should get one. There are other factors at play like blackout protection. What i'll do in this scenario is e-mail you some additional installers to chat with. They will be more than happy to install a battery - and will also do a great job : ).
I'll also follow up with your matched installers about their sales techniques to alleviate this issue in the future.
Ned.
Hi Wayne,
I've tried to call you but the phone line did not seem to work - this may have been why the other companies could not get in touch. I've also sent you an e-mail to inquire about further feedback and get you your quotes - feel free to get back to me. Would love to follow up on this - my e-mail just in case you need it is ned@solarquotes.com.au
Ned.
Hi Ken,
Thank you for returning my phone call this afternoon - it seems like their might be some confusion as one of the installers you mentioned that had contacted you is not actually a client of ours, it may have been through another quoting service. Nevertheless I have spoken to the installer who couldn't help you as they left a note on your request - they didn't work with your existing inverter type. You advised you were not looking for a quote any more as a battery didn't make economical sense for you but if you do change your mind i'd be happy to help. Just send an e-mail to ned@solarquotes.com.au and i'll assist where I can : )
Ned.
Hi James,
Sorry to hear about this and thank you for the feedback - I tried to call but did not get through. I've also left an e-mail. I've spoken to the company who did not get in touch and asked them to take better care of the customers we send them. I'm happy to recommend you an additional installer - just let me know by responding to the e-mail I sent you. Also please let me know if you have any further feedback or questions as i'll be happy to answer them.
Ned.
Hi Janet,
Thanks for leaving a review. I have tried to give you a ring to discuss and left a voicemail.
Might I humbly suggest a one-star review is a bit harsh considering your feedback?
Any concerns or questions - please email me at jonathon@solarquotes.com.au
Hey Peter,
I've tried calling you to discuss and have left a voicemail - can you call me back or email me at jonathon@solarquotes.com.au so I can follow this up for you?
Kind regards,
Jonathon
English