Hey Loubeh,
Sorry to hear that - I've left you a voicemail to learn more about your quotes. Could you please call me back, or email me at ned@solarquotes.com.au?
- Ned
Hey Ross,
I've just tried to give you a call on your number ending in 259 - have left a voicemail.
Please give me a call back when you get the chance, or email me at jonathon@solarquotes.com.au, and I'll be able to assist :)
- Jonathon
Hi Darren,
Thanks for leaving us a review - apologies about the missing quote, the holiday period had caused a delay on communication but this should have been better portrayed to you. I followed up with the director who let me know he has now contacted you. I also had a conversation with them ensuring they will get in the practice of being more diligent with the potential customers we send them in the future. If you need us to look over the quote when it comes in - please e-mail me at ned@solarquotes.com.au and I would be happy to offer advice and clarification.
Ned.
“If you want to be super spammed by hundreds of solar installers and companies, just let these guys organise a quote for you. I signed up and agreed in the signup proces to accept 3 quotes, i have had literally hundreds of calls. Im disgusted and apalled that this company is allowed to onforward information to more people than was agreed to in their form. LIARS - DO NOT USE THESE PEOPLE FOR QUOTES, YOULL REGRET IT.”
Hello Roger,
I'm really sorry to hear you had this experience. To be clear - our privacy policy (https://www.solarquotes.com.au/privacy.html) is explicit that we only ever pass on your details to the companies we referred you to - in your case, Freedom Energy Solutions Group and SAE.
I imagine you're probably sick of phone calls by now - but we'd really like to get to the bottom of this, as it's a very serious accusation.
i’ll give you a call tomorrow - but if you want to contact me sooner, my details are:
ned@solarquotes.com.au
0413 302 224
- Ned
Hi Dhaneshkumar,
Thanks for taking the time to leave a review and apologies for any disappointment or frustration caused by the pricing of the installers we recommend. If you could please forward any quotes you thought may be too expensive send them here: ned@solarquotes.com.au I would love to have a look and follow up
For what you should be expecting with pricing take a look at our article here - it may help clear things up https://www.solarquotes.com.au/panels/cost/
Ned.
Hi Peter,
Thanks for taking the time to go through your process with SolarQuotes over the phone. I've followed up with the 2 installers letting them know a phone call is much preferred and to follow up with potential customers who are clearly keen on a system. I appreciate that feedback because it only helps us and our recommended installers improve.
Ned.
Hi Andrew
I've left a voice message for you, feel free to ring back when you are available. I wanted to apologise for the delay in your quote - I've spoken to your matched installer who also apologised as it has been a very busy period of work for him, but this should have been better communicated. Expect a call and e-mail from him aswell :)
If you have any questions about the quotes or solar in general feel free to get in touch with me any time.
Ned
“One of the three installers suggested called me told me I was lying about a cheap quote I had gotten was swearing on the phone. Second quote sent me a quote for a completely different system then what I requested, not even close. Third company were good but 3k more expensive then other quotes. Waste of time and left a sour taste in my mouth to even get solar. Avoid”
Hi Patrick,
Would love to follow this up and it sounds very concerning. If you could please let me know who this company was that advised you were 'lying', I will be very keen to contact them and find out what has happened. It's not the kind of customer service we would ever like to recommend and I would like to stop it occurring for any other potential future users of our website. Please let me know at ned@solarquotes.com.au and we can chat through it. Thanks for letting us know about this.
Ned.
“This time round we had a very poor response. Two quotes were for a completely different house & the third never rang back ?? Not sure what was going on but we were very disappointed!”
Hi Dale,
Apologies about the mixup with the address - not entirely sure what happened there, but I will follow up with IT to ensure it does not happen again. I'm glad the installers were able quote your actual property. If you have any questions about the quotes that come through feel free to e-mail me at ned@solarquotes.com.au :)
Hi Bruce,
Thanks for taking my call - sincere apologies about the delay in your quote here. Unfortunately the installer you were matched with no longer serves your area. As I said over the phone I'm happy to supply with an additional installer should you require one. Just reach out : )
- Ned
Hi Stuart,
We were able to match you with 3 installers who have let me know they did contact you, but you were looking for installers local to Cessnock. Unfortunately as of now, we do not have approved installers available in that area who can provide you with quotes. You might explore alternative options by visiting the following links where you may be able to find an installer closer to assist:
https://www.cleanenergycouncil.org.au/consumers/buying-solar/find-an-installer
https://www.solarquotes.com.au/installers/find/
If you do end up receiving quotes and have any questions about them - feel free to send them through to ned@solarquotes.com.au and I can take a look : )
Hi Antoni,
Sorry to hear that - I left a voicemail with you shortly after you posted this review to learn more, but didn't heard back from you. If you still want to share more details about your experience, please contact me at ned@solarquotes.com.au
- Ned
“Only received one quote. The company rep was very pleasant. Gave a quote without identifying my power usage. Have since spoken to a number of solar companies and have dertermined that solar is not suitable for me.
Thank you
Nick Lewocki
.”
Hi Nick,
Thanks for the feedback and apologies that you received only one quote from the 3 nominated SolarQuote quoting businesses.
I did try reaching out to ask if there is any chance you can let me know which 2 businesses didn't quote so we can then follow up with them to determine what went wrong and for them to improve their processes moving forward. You can do so by emailing me directly to robert@solarquotes.com.au - thank you!
Sorry to hear that solar is not suitable.
Regards
Robert
Hi Bill,
Sorry to hear about your experience here - thanks for taking my call. If you have any specific issues with the service from SolarQuotes or any of the companies we recommended/matched you with, please reach out to me at ned@solarquotes.com.au as I will be keen to help.
- Ned.
Hi Trevor,
Thanks for taking my call and apologies about your experience here. I was happy to hear the companies did contact you and the missing quotes was more about a batteries payback period. I can understand your frustration with the realisation of the high cost of a battery and I will talk to our team about how we can make our users aware of the price before they use our service for a battery quote.
Thanks for letting us know, if you have any further feedback or questions reach out to me: ned@solarquotes.com.au
Ned.
“Of the three providers you sent my details to only one bothered to contact me, I provided them with the information they requested and I have not heard back. I did reply that only one had contacted me and you sent out follow up emails, still no contact. I have now missed out on the Victorian Govt incentive scheme so NO THANKS”
Hi Mark
Thanks for the chat over the phone - sincere apologies about the lack of service here. It is not the experience we wish to recommend our users. I'm confident the alternative companies I provided will be able to help you out with your install. Let me know if you need any more help. Your feedback is appreciated as we constantly use experiences like this to shape our recommended installer list. I have checked in with the 3 original companies who are going to be taking a greater care when looking at the potential customers we send them.
Ned. ned@solarquotes.com.au
Hi Mike,
Appreciate you taking the time to chat with me over the phone about this. I've asked our recommended companies to reach back out to you asap. I was glad to hear they had already been in touch - please keep an eye out for an unknown numbers calling through as it will likely be them :)
Any questions about the quotes when the come through - you can reach out to me at ned@solarquotes.com.au
Ned.
“Process was easy to submit however each of the respondents were really only interested in supplying solar or at least providing the charger rather than just quoting for an install only. One at least said it wasn’t going to be competitive and try a local electrician. One didn’t respond and one gave a ludicrous quote. I would not recommend this website for a simple charger quote.”
Hi Graeme,
Thank you for letting me know over the phone you had with the EV Charger quotes - you brought up good points that I have brought up to the team that overlooks our clients and it is likely we will make some changes based on providing charger/quoting for install only. I'm glad you found a solution for your system. Any other questions or feedback please feel free to reach out at ned@solarquotes.com.au as I will be happy to help :)
From Ned.
Hi Bruce,
Thanks for the chat over the phone - it was good to hear all the suppliers did end up getting back to you and the installation is now sorted. Apologies for the delay - I will be following up with the companies ensuring their quoting process is completed in a more timely fashion.
Thanks again for letting us know about this as it only helps us improve.
Ned.
Hi Ross
Thanks for getting in touch and letting us know about this issue via your review. Apologies for any inconvenience caused. Thanks also for your phone chat with me, I was able to rectify the area of service of the recommended company who was unfortunately out of your area of service. I was glad to hear your 2nd company had been in touch and will be providing a quote. If you have any questions about that quote when it comes through, please let me know: ned@solarquotes.com.au - i'll be keen to help out.
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