Hi Bob,
Thanks for your time on the phone this morning and sorry to hear about the experience you had with the quoting installers.
As mentioned over the phone I will email through the contact details of a couple of other installers that you can contact at your discretion.
Should you require any further assistance do not hesitate in letting us know and all the best over in QLD with the project you are managing.
Regards
Robert
Hi David,
Thank you for letting us know about this and for having a chat with me on the phone about it. As discussed, the area of service for your matched installer was unintentionally larger and should not have covered your area, for this we apologise. The area has now been rectified.
To find an installer on Flinders Island - what I might recommend is checking out https://www.cleanenergycouncil.org.au/consumers/buying-solar/find-an-installer whereby you can input your postcode and perhaps find a company to assist.
Wishing you the best,
Ned.
Hi Christopher
Thanks for getting in touch and apologies about the delay in your quote here. I spoke to the two companies you were matched with who let me know they had been in contact with you but are now waiting on prices and availabilities of specific batteries as you have an older system in place. I've let them know to get in contact with you asap to explain the delay themselves and clarify this. If you have any questions about the quotes that come through, or any further feedback, please feel free to reach our to me: ned@solarquotes.com.au
Thanks again for letting us know about this as it only helps us improve our service.
Ned.
Hi David,
Thanks for getting in touch and letting us know about this, I appreciate our phone conversation. Apologies for any inconvenience our service has given you here. Unfortunately one of the installers we had matched you with had recently been removed from our service as they were not getting in touch with potential customers like yourself. I've provided another installer for you to rectify this. The other 2 installers, I have asked to get back in contact with you - i'm confident they will be able to provide you with a quote to suit your installation requirements. If you have any further feedback or questions feel free to reach out to me at ned@solarquotes.com.au
Thanks again for alerting this to us,
Ned.
Hi Peter,
Apologies for any frustration our EV charger quote process has caused. Unfortunately the company you were matched with for an EV Charger, were not quite ready or set up for EV charger installs. This should have properly been communicated to you and I've removed them from being matched with users of our site looking for EV Charger quotes and let the installer know to take greater care of the potential customers we send them.
Was glad to hear you independently found an installer that we do recommend :)
If you have any other feedback or questions please me know. You can reach out at ned@solarquotes.com.au
“Might be a busy time for trades but had 2 phone calls from 1 tried to ring but every time rang out
left one message saying I've probably gone else were never heard from the second company
ill try some where else
Cheers”
Hi Scott,
Thanks for the chat with me over the phone about this. Apologies for the delay in your quote - one of the companies was trying to reach you but unfortunately never got you at the right time, i've let them know to send an e-mail/text for you. The other company i've followed up with and ensured they will take better care of the customers we send them in the future as they did miss your request.
Thanks again for letting me know and if you need any questions answered about anything solar in the future reach out to me: ned@solarquotes.com.au"
Ned.
Hi Bradley,
Thanks for having a chat with me over the phone about this. It was a shame to hear you had not been in contact with your matched installer yet. Apologies about the delay in your quote here. I've followed up with this installer and they have apologised, they are facing a busy period. They are going to be in touch asap - I also let them know to take greater care of the customers we match them with in the future.
If you have further feedback or questions please feel free to reach out to me at ned@solarquotes.com.au
- Ned
“3 leads, 1 company did not bother to make contact. X1 company rescheduled on same day appointment and then did not bother to turn up on next appointment without calling,last company over expensive”
Hi David,
Thanks for discussing this issue over the phone with me. Apologies for the delay in your quotes, the installer who did not make their appointment has apologised and will be following up - as well as the company who has not yet contacted you. I've let the companies know to take greater care of their customer service during these busy holiday dates.
If you have any questions about the quotes when they come in - feel free to contact me at ned@solarquotes.com.au
Hi Ray,
Thanks for taking the time to leave a review for us. I appreciate your time over the phone with me as well. Apologies if there was any confusion about solar pricing, I understand you used many quoting services in your search for a solar installation so you would have had a large amount of information thrown at you at once. For some up to date pricing I would recommend checking out Finns article here: https://www.solarquotes.com.au/panels/cost/ I hope this helps clear things up.
If you have any more feedback or any kind of question please feel free to reach out to me at: ned@solarquotes.com.au as I will be happy to assist.
Ned.
“Unfortunately, after nearly 3 weeks have yet to receive a quote for the one solar installer recommended. Was told that quote may have been mislaid and was being resent. Have now given up and getting quotes myself.”
Hi Eamonn.
So sorry to hear about the delay in your quote here and thank you for letting us know. Through your feedback we were able to deduce that there was an issue your original matched installer which prevented them from quoting you. It's only thanks to users like yourself who help us improve our service, so thank you again.
We have since stopped recommending this particular branch to users of our site. I would love to help find another company to quote you. I've tried reaching out to you but haven't had any success yet, please feel free to reach out to me at: ned@solarquotes.com.au as I am keen to follow up :)
“Honestly a waste of time. No one contacted me. I received a follow up email asking about my experience to which I replied that I had no company contact me. I was told you would follow up. A week later still nothing. I’ll find my own quotes thanks.”
Hi Paul,
Sincere apologies in your experience here. I have followed up with both installers we matched you with who have advised that they had tried to contact you via phone but were not able to reach you. I've let them know to e-mail/text you as well. I've also tried to reach you but could not get through - would love to follow up with you and get you organised with some solar quotes :)
If you would like to get in touch to provide further feedback or have any questions please write to me: ned@solarquotes.com.au
- Ned
Hi Susan
Thanks for letting us know about this, apologies about the delay in your quote here. I have contacted the installer you were matched with here who had missed your call. He will be following up with you shortly to organise a quote. I spoke to the company to ensure they will be more mindful of the customers we send them in the future.
Thanks again for letting us know as it only helps us improve SolarQuotes :)
Ned.
Hi Michael,
Thanks for your time over the phone with me and letting me know some further information about your time using SolarQuotes. We have to apologise about your experience here. Two of the companies we recommend did not provide the quality of customer service we strive for.
I have spoken to both of these companies - they explained it was a busy time but I have had a good chat with them and both assured me they will take better care of the customers we send them in the future.
I'm happy one of the companies we matched you with was the right fit for you :) if you have any other feedback or questions please feel free to get in touch with me at ned@solarquotes.com.au and I'll be happy to assist.
- Ned.
“If I could I would have given NO STARS, I indicated the system that I wanted none of the 3 quotes installed the panels that I specified and tried lying to me about both the panels and the battery.
All in all my time was wasted.”
Hi Karen - thanks for your feedback and review - I'm afraid our service isn't suited to handle requests like yours that ask for specific equipment. I would be more than happy to refer you to installers in our network that work with the brands you're looking for - if you're willing to give us another shot, just email me at jonathon@solarquotes.com.au
- Jonathon
“The 2 vendors selected only one replied after a lengthy delay by which time I had already purchased elsewhere
The other vendor refused to quote as they missed out on the solar panel installation”
Hi David,
I've tried to get in touch regarding your review but haven't been able to get through to you - could you please email me at ned@solarquotes.com.au so I can learn more about your experience?
- Ned
Hi Darcy,
Thanks for your feedback and review. I'd be more than happy to review any quotes you have and give my opinion - just let me know at jonathon@solarquotes.com.au
Hey Billy,
Thanks for your feedback and review, and for spending time on the phone with me.
As discussed - I'm now following up the tardy installers, and you have my number if you have any further questions.
All my best,
- Ned
“Not even one person offered to visit the property and have a face to face. This is not $100. we're talking about,it is a life investment. I can't just sign the contract without discussing it. I can't be bothered even looking at the quote if no one is going to answer my questions. Very unprofessional . I will only give my business to someone who makes the effort of coming to see me.
Thank you”
Thanks for your feedback and time with me on the phone - as I understand, the two companies are happy to come out to your property so you should be good to go :)
- Ned
Hi Leighton,
Thanks for taking the time to talk with me on the phone. As discussed, given that you're in a rural area a higher than average price for a 6.6kW system is justified, especially if the brands are premium end. I am happy to review your quote in full, if you'd like to provide it to me. My email is ned@solarquotes.com.au
- Ned
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