“Got this response from your suggested company ECG "We unfortunately can not quote for this charger brand."
It was just wastage of time to request quote from your website.”
Hi Parmender,
That's no good, sorry to hear about this. I've just left you a voice mail and e-mail to ask what brand you are after. Unfortunately not all companies we recommend install all available chargers but if you let me know what you are after I should be able to find a company that does supply what you are looking for. I may need to discuss with ECG what other brands they can sell. Keen to get you sorted with an appropriate EV charger quote - let me know.
Ned.
“I have not got a single quote yet.
I have had one site visit, but no follow up quote from one provider
I have had a number of phone calls from other providers who say they are not now interested.”
Hi Patrick,
Thanks for your feedback, very sorry to hear that you haven’t received any quotes yet. I've followed up with the installers on your behalf and asked them to get in touch with you directly. If you don’t hear anything soon, please don’t hesitate to reach out, we're here to help ensure you get the service you were expecting. I've also followed up with those companies asking them to take better care of the potential customers we send them.
Kind regards,
Ned
“3 referrals quoted widely varying prices and with lots of variables without agreeing to a site inspection. Essential Energy Solutions refused to honour their own quote after site inspection, saying the quote has now expired as the prices have gone up! It’s all very unreliable”
Hi Bibin,
Thanks for taking the time over the phone with me about this. I have followed up with that company ensuring their quoting will be more appropriate in the future. In terms of our installers prices being varied - we have a bit of a guide here on how prices can differ https://www.solarquotes.com.au/panels/ - If you like you send through the quotes to me at ned@solarquotes.com.au and I can take a look to check if everything is above board.
Thanks again for letting us know.
Hi Don,
Thanks for taking my call and sorry to hear about the delay in your quotes - I've gotten the matched installer to follow up with you to ensure you get your quote. He apologised as he has been very busy since the rebate boom but let me know he has put steps in place to tackle more customers in the future. Thanks for letting us know as it only helps and apologies about our inconvenience in the first instance. If you have any further feedback just let me know.
Ned.
Hi Len,
Thanks for letting us know about this - and I’m really sorry things haven’t gone smoothly.
I’ve tried reaching out by phone and email to better understand what’s happened here and see how we can turn this around for you. I’ve also contacted the installers we referred you to and am currently waiting to hear back from them.
I’ll follow up as soon as I get an update. and if you’re able to get in touch in the meantime, I’d really appreciate the opportunity to talk it through and help get things back on track. If you need it again my e-mail is ned@solarquotes.com.au
Again, thanks for letting us know about this as it only helps us improve.
Ned.
Hi Richard
Thanks for taking the time to leave your feedback. I’m sorry to hear about your experience, definitely not the standard we aim for.
I’ve left you a voice message and gave you a e-mail earlier last to get a better understanding of the specifics around what went wrong. When you have a moment, I’d really appreciate it if you could get back in touch so we can go through the details together and work towards resolving the issue. Would like to get you to a place where you are happy with the quotes received. Would love to follow up on the high pressure sales tactics as well.
Thanks again for letting us know so we can look into it,
Ned.
Hi there,
Sorry to hear you had a disappointing experience. We’ve looked into it and it turns out the installer assigned to your quote request wasn’t able to service your area, which understandably led to frustration.
We’ve now updated that installer’s service area to prevent this from happening again. We’re also actively working on adding more quality installers in your region.
In the meantime, you might like to check out this third party resource to find an approved installer near you: https://www.newenergytech.org.au/find-an-approved-seller just note the installers on this list will not necessarily be recommended by SolarQuotes
Thanks again for your feedback, it only helps us improve.
Ned.
Hi Sean,
Thank you for your feedback and we're sorry you didn’t receive a quote. Since you're in a rural area, we were only able to match you with one installer. Unfortunately due to the busy period solar is servicing they could not find time to make an appointment to come out to you. I've changed their account details and what area they service so this doesn't happen again.
We’re always working to expand our installer network, and I've made a note of which area you're in so we can source more installers. In the mean time I will send you a text with a 3rd party link from the NETCC that may help.
Apologies again that we could not help you here. Thanks for letting us know as it only helps us improve.
Any other feedback or questions you have please feel free to direct them to:
ned@solarquotes.com.au
Thanks,
Ned.
“Not impressed. One contractor attempted to mislead me.
Will not use your service again - especially if contractors are intent on selling their product and misleading the customer .”
Hi David,
Thanks for taking my phone call - that was concerning to hear and I would love to follow up on it. If you do remember that particular installer that caused the issue, let me know - I'll also send an e-mail to you so I can follow up. Not the kind of experience we would like to recommend. Thank you for letting us know as it will only help us improve.
Hi Andrew,
Thanks for getting in touch with me and letting me know about the issue you had using our website. I believe there may have been a mix up and you advised you thought you had to request quotes from SolarQuotes to leave a review for the brand of battery you had installed. This is definitely not the case - I hope I was able to clear this up by providing you the correct link through my texts. Apologies about the confusion caused - I will chat to the team and ensure we make instructions on how to leave a review on SolarQuotes clearer.
If you have any more feedback or any questions about SolarQuotes feel free to e-mail me at ned@solarquotes.com.au and I'll be happy to help.
Thanks again for letting us know about this,
Ned.
“Don't waste your time with Solar Quotes.
Did not deliver what was promised when entering my details. 3 Quotes from verified installers? Haha you bang on about ensuring you don't use comboys for installation Solar Quotes are the biggest cowboys. Dont go believe their BS find your own installers. That is what Solar Quotes expects me to do is make contact with the rubbish installers they provided because the installerscant be botheref providing quotes.Just another data farmer company.
Solar Plus Electrical Pty Ltd
And Oasis Air conditioning and Solar
Absolutely useless did not even bother to send a quote.
So much for 4 days and you will get quotes from "quality" installers.
Do your research and find your own installers Solar Quotes cannot deliver what the business name suggests”
Hi Matt,
Thanks for your honest feedback here - we are very sorry the experience didn’t meet your expectations. That’s frustrating, especially when you’re trying to do the right thing by going solar.
I’ve followed up directly with the two installers who didn’t get back to you and asked for some answers. I’ve also sent you an email, just in case there’s anything else you'd like to share that might help us improve or help you out further.
We do our best to work with good, responsive companies, sometimes this doesn't go to plan. When that happens, any further info you could provide will be do a great deal in helping us improve.
Appreciate you taking the time to call it out. If you still need a quote - I'm confident I can find you the right installer.
Cheers,
Ned
“No local quotes, closest was 300km away. People who did quote would not come and inspect first for a complex situation so had no idea of setup and would have been a disaster. Not worth using solar quotes if you are not in a major city.”
Hi Ian,
Apologies about your experience here - as you were in a rural area we were limited on the installers we could recommend you at the time of your request. Generally those installers will do a home visit but in this case they were not able to provide it. I have spoken to them about offering home visits in the future. There is another installer I have in mind for your install that I will put you in contact with, I'm hoping they will be able to assist you.
I've also spoken to my team about sourcing installers in your area so we can mitigate this issue in the future - thank you to alerting this to us as it only helps.
If you have any more feedback or questions feel free to send them through to me here: ned@solarquotes.com.au
Hi Mervyn, sorry to hear you didn’t receive any quotes — that’s definitely not the experience we aim for. I’ve left you a voicemail and sent through an email to follow up, and I’ve also contacted the three installers directly to find out what happened on their end. I hope to give you an update from the installers and also hear from you soon
I’d really like to help get this sorted for you, so feel free to reply to my email whenever it suits you. Thanks heaps for flagging it, your feedback helps us do better.
Hi Asantha,
Thank you for your time over the phone - after looking at our recommended installers quotes I would say they line up with what we generally expect, more on that here: https://www.solarquotes.com.au/panels/cost/
In terms of why some companies can provide extremely cheap quotes - we have another article here that may be of use https://www.solarquotes.com.au/good-solar-guide/cheap-solar-warning/
What I would strongly recommend is looking up the reviews of the company you end up going with and sort by the lowest rated. It will give a good indication of service and also how a company responds to the situation.
Thank you again for the feedback as we do take it seriously and only helps us improve. If you have any more feedback or questions reach me here ned@solarquotes.com.au
Ned.
“Got 1 quote not the 3 as advertised. That one quote was beyond expensive and the company didn’t really care about trying to get a sale but more so wanted info on who you chose that was more competitively priced and proceeded to run other companies down. I personally have stayed clear of anything to do with solar quotes companies and despite asking to be removed from any correspondence I am still getting emails asking for reviews. So hopefully they will now not follow up and cease all correspondence.”
Hi Rebecca,
Thanks for having a chat with me over the phone and again apologies, we only had 1 company in the area who could quote you. I've texted through a link whereby you may be able to find some more that suit your specific installation needs. As I said I would love to take a look at the price of the system to make sure that companies prices is in line with what we normally see in the market - please if you could send that to ned@solarquotes.com.au it would be very helpful as it will only helps us gather information and improve.
Thanks again,
Ned
“Not a fan of this. There were two companies closer to me (20 minutes away) that provided better service than the three provided by Solarquotes. One company recommended by Solarquotes, Reef Solar in Gladstone (about 2 hours from me) spent the entire phone call slamming Brisbane based companies and stated 'there's no way they can do that for that price'. Didn't bother asking me any questions about what I wanted, just spent a good 10 minutes bagging out another company. Totally unprofessional.”
Hi Kym,
While it was very disappointing to read this - thank you so much for letting us know about it, as I am ensuring it does not happen again. I have had a chat with the director who understood and is going to have a word with his team as that is not the kind of service we want to recommend. It's one of my personal peeves when companies speak negatively about other businesses as as you have probably felt - it just puts people off the whole industry.
All that aside - i'm glad you did get an install organised, if you ever have any questions about it or any other related feedback please let me know at ned@solarquotes.com.au and i'll help where I can : )
Ned.
Hi Gregory,
Thanks for getting in touch with me via e-mail - the price we saw for your battery installation quote is in line with what we are seeing around the market. But you are right - Tesla Powerwall installations can be dear, we always recommend to budget appropriately and do research into whether you believe you need one. We have a good page on our website about battery installs - hopefully it may help in meeting expectations: https://www.solarquotes.com.au/battery-storage/cost/
Thanks again for letting us know, always happy to look into it.
Ned.
Hi Philip,
Sorry to hear that - I've been trying to get in touch to assist - give me a ring on 0413302224 or e-mail ned@solarquotes.com.au
Cheers,
- Ned
Posted 1 year ago
Hi Phillip,
Thanks for leaving us a review and letting us know about this. Unfortunately as you were looking for a ground mount system it is going to be harder to find and installer to suit your needs - they are much more expensive and most installers are not equipped to install them. While we do not have one in our SolarQuotes network - what I will do is send you a useful link that may help you hone in on an installer to suit your install needs. Apologies our installers were not able to service you here but we do appreciate the feedback. Any other questions or feedback just let me know at ned@solarquotes.com.au
Ned
“Only one company responded.
I was after a battery only. I have solar already. Your preferred provider told me there was only ONE battery on the market in ALL OF AUSTRALIA that could work for my home and the price was $20k
You are all as shonky as each other.”
Hi Andrew,
This sounds very concerning - please send an e-mail to me (ned@solarquotes.com.au) with the name of this installer so I can follow up. We would never want to recommend an installer who would make a claim like this. Let me know.
Ned.
Hi Mark,
Thanks for taking the time to leave us a review - and sorry if we have caused any inconvenience. Could you get in touch with me either via email (ned@solarquotes.com.au) or phone (0413302224) to let me know what happened using our service? Let me know and i will do my best to follow up and help you out.
Ned
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