“Very prompt service, with excellent advice, tips and cautions. One of the 3 recommended suppliers contacted me only about an hour after I first approached SolarQuotes. Within just a few hours, I had full quotes from him and he was very patient with all my queries and concerns, over the next few days.
For the other suppliers who took a bit longer, SolarQuotes sent reminders and it was only a few days later that I was contacted and eventually obtained all the quotes I needed for full comparison.”
“Promptly received contact from the two companies referred by Solar Quotes.
Received quotes from both in short time, but when site visit requested of both, one advised their quote was fixed, the other deferred a visit and then was unable to reschedule quickly enough
Result I went with a third local provider who visited first, spent time discussing options and costs, promply submitted a formal quote and contract at conpetitive price which was accepted.
No fault on Solar Quotes part, and understanding current high interest in batteries with Federal Government incentive giving installers a lot of quoting work, but expected site visits.”
“Very happy with the qoutes received from the two companies suggested by the Solar Quotes website.
Also the reviews of installations done by the two companies were very reassuring.
Mark”
“A bit disappointed. Two only wanted to quote on a battery & didn't come to have a look. Shoalhaven Solar came and dfiscussed my situation & recommended that I update my systems (2010 & 2017) rather than install a battery at this stage.
Do you have any comments on this recommendation??”
Hi Len,
Thanks for letting us know about this - and I’m really sorry things haven’t gone smoothly.
I’ve tried reaching out by phone and email to better understand what’s happened here and see how we can turn this around for you. I’ve also contacted the installers we referred you to and am currently waiting to hear back from them.
I’ll follow up as soon as I get an update. and if you’re able to get in touch in the meantime, I’d really appreciate the opportunity to talk it through and help get things back on track. If you need it again my e-mail is ned@solarquotes.com.au
Again, thanks for letting us know about this as it only helps us improve.
Ned.
“Second time using your referrals for getting quotes for solar related products. We've taken up and progressing with installation of a heat pump hot water, and battery storage both with Vortex Energy, and are using a business recommended by them to install RC air conditioning and disconnecting our gas ducted heating. Once our kitchen renovation is completed, we will have transitioned to a gas free house saving the $400-500/year supply connection fee in addition to more efficient appliances.”
“With the information provided to me I was able to make an informed decision concerning having solar energy connecyed to my home. It was very easy to distinguish the wheat from the chaff, thanks Finn!”
Hi Richard
Thanks for taking the time to leave your feedback. I’m sorry to hear about your experience, definitely not the standard we aim for.
I’ve left you a voice message and gave you a e-mail earlier last to get a better understanding of the specifics around what went wrong. When you have a moment, I’d really appreciate it if you could get back in touch so we can go through the details together and work towards resolving the issue. Would like to get you to a place where you are happy with the quotes received. Would love to follow up on the high pressure sales tactics as well.
Thanks again for letting us know so we can look into it,
Ned.
“SolarQuotes has informative tools and reviews as well as up to date information - a very helpful service. I felt better informed/educated prior to receiving and reviewing my three quotes from great local companies. I highly recommend the website content and the support from the team behind the scenes at SolarQuotes. Top shelf!”
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