“The SQ website is informative and down to earth. The recommended contractors also seem good quality, given my experience with the site visit from one of them.”
“I was expecting great responses through SolarQuotes after reading reviews and the many appearances on Social media. Unfortunately my experience has been extremely poor. The companies who “eventually” made contact were your average sales reps, full of hot air”
Hi Stuart, thanks for your feedback. I appreciate you taking the time to share your experience, and I’m glad we’ve been in touch over email. Apologies for a bit of a rough start but I'm confident we can get you a good quote and a great system installed. I have made sure to have conversations with the companies involved about their customer service.
It was good to hear you’re still in contact with the companies and are discussing a quote, we've discussed a battery option and I’m happy to keep guiding you through the quote process to make sure everything goes smoothly, just let me know via e-mail if you have any more questions.
Thanks again for letting us know,
Ned.
“Your information was great - unfortunately none of the installers have followed up and actually provided a quote. As I was unable to meet with them personally and did everything over the phone. 1komma5 did call back but still haven’t received the quote I wouldn’t be recommending them to anyone”
Hi Todd,
Thanks for your feedback and for letting us know about your experience. I’ve followed up with the installers involved to remind them to provide quotes promptly. We’re sorry for the delay, that’s not the level of service we aim for and I'm confident we've amended this. I appreciate you taking the time to share this, and I hope we can improve your experience going forward.
Thanks again,
Ned.
“Solar quotes is fine, but only one of the three companies responded and that was after a week, by which time I had contacted the company that installed my solar at my current home. They responded instantly and I accepted their quote. I asked for Enphase but the company that responded informed me they didn’t deal with Enphase anyway. Obviously some companies don’t need work!”
Hi Brian, thanks for your feedback.
We’re sorry to hear that only one installer responded and that it took so long. I have followed up with the companies involved to remind them about their response times so this doesn’t happen again. We’re glad you were able to get your system sorted quickly, and we appreciate you taking the time to share your experience.
Thanks for letting us know as it only helps us improve,
Ned.
“Slow reponse time and quotes lacking details or not including what was requested. Had to follow up for responses. Has not been particuarly useful, unsure if I would use again.”
Hi Thom,
Thanks for taking the time to share your feedback. I’ve followed up with the companies involved to ensure their customer service improves going forward. We always want to make the process as smooth and helpful as possible, so I really appreciate you bringing this to our attention.
If you’d like, I can also help arrange updated or more detailed quotes to address what was missing from your original request. Just send me an e-mail at ned@solarquotes.com.au and I'll help you get sorted.
“After deciding to take advantage of solar and battery rebates, I started to investigate different systems and batteries. After feeling overwhelmed by the endless choices, I stumbled upon Solarquotes and watched the clip with Finn Peacock and found it to be very helpful. I took advantage of the supply of 3 quotes from installers in my area. I received 2 quotes within days and the 3rd after a week or so. From there, I was able to choose a system to suit my needs and budget. Although we haven't yet got the system and batteries installed, we have an installation date. I believe Solarquotes made the whole process easier.”
“I find their independent reviews and recommendations are very useful. There are rumours of some opportunistic sharks in this industry and I really don't know one from another. So I find some comfort in going with their recommended installers.”
“The website itelf is excellent. A comprehensive breakdown of all facets of soalr use installation and hardware.
The quotes I received were a mixed bag. Two did not attnd the site and this is required.
The quotes were all so different, using different components made it extremely difficult to come to a decision. Should I pay alot more for percived quality components which then increases payback time. Should I trust companies quoting whenthe havent even visited the property? It seems as though they have so much business, maybe they think they can send off an email for sale? So, still looking.”
Hi Christopher,
Thanks you very much for letting me know about this - that sounds a bit concerning. We definitely do *not* pass on your information to any more than 3 installers. I have sent you an email asking for you to provide the names of the companies that provided those extra quotes. Please get back to me with the names soon and I will investigate to see what's happened here. If you need my email again it's ned@solarquotes.com.au
Thank you and rest assured we will get to the bottom of it.
Ned.
“I have had a very poor experience. I went with the most recommended installer and the most expensive and supposedly the most reputable in WA. However after finalising the quotation and many weeks of chasing to have them do a site visit they came back and said they can’t do a site visit and can’t install within the next 2-3 months which was my main requirement. I must say this was not professional at all. I am now have to start the process all over again. Not happy at all.”
Hi Rajesh,
Thanks for your feedback, and I’m really sorry to hear about your experience. I’ve spoken with the installer involved, and they’ve apologised for the delay and assured us this won’t happen again.
We always expect our recommended installers to maintain a high level of professionalism and communication, so I appreciate you bringing this to our attention. I understand how frustrating it must be to have your plans delayed, and I hope you’re able to get things back on track soon.
Thanks again for letting us know - it only helps us improve and guide us on who to recommend.
Ned.
“So far so good. We got a quote after getting a quote from a door knocker. The quote from Venergy was $3000 less plus the battery was a 16kw against a 10kw.
Well worth trying them out.”
“Asked for 3 quotes. Got three totally different quotes for three totally different approaches. One preserving current investment, one optimising supplier costs to meet usage, one optimising design to meet demand with quality, long term investment equipment.”
“Unfortunately. Paul from Green Vision Solar has not got back to me after the initial phone call (5/9/2025), when I said I would forward a bunch of requirements, photos, descriptions,information, etc, etc, regarding what I wanted. Probably too messy a project, certainly not a clean sheet of paper.”
Hi John,
Thank you very much for leaving us a review to let us know about this and sincere apologies, I've begun to follow up on this to ensure the customer service improves in the future. I reached out to the installer who advised they did try to get back in contact with you on the 5th and 23rd of September via phone - could you confirm with me whether that is the case here: ned@solarquotes.com.au
We take our client feedback seriously and if the above did not happen we may need to consider whether we would continue to recommend this installer in the future.
Thanks again for letting us know and looking forward to your communication.
Ned.
“WA solar market is getting smashed at the moment, so even though i got connected to several solar companies, only 1 made contact. However i knew it was going to be hard and i had already gotten a couple of quotes externally. Solar quotes website gave me confidence with the panels i ended up choosing and also the installer. The website has a wealth of information.
The company that ended up making contact, i ended up proceeding with.
Thanks guys.”
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