“Two out of three solar companies get in touch on the phone. One give us written quotations and the second one didn’t show up on the appointment for initial site visit .
Regardless of what happened your on line information help me understand what solar batteries is all about. Thank you for your assistance.”
Hi Lorenzo,
Thanks for your feedback and for your kind words about our website. I’m glad the information helped you get a clearer understanding of batteries, they can be very complicated. I’m sorry to hear that one of the companies didn’t show up for the site visit and that the overall experience wasn’t as smooth as it should have been. I’ve followed up with the companies involved and asked them to improve their customer service, particularly around communication and reliability.
Your feedback is always valuable
Thanks,
Ned
“Hit or miss. When we got solar we've got three quotes and they were all pretty similar. We chose a company B solar it was ok, but it got bought out a few years later and they wouldn't support issues anymore. This time got a quote for batteries. Company 1 wouldn't stop badgering me for decision every second day when I specifically said I'm waiting for quotes from the others. Company 2 they couldn't call me, which means they called from a spam call centre which I had blocked (so I don't get notifications). I asked them which number it was so I can unblock it or they can email me and they wouldn't do either. Company 3 came and gave me a quote, but could not answer follow up questions. Possibly too busy with too much work at the moment.”
Hi Valent
Thanks for sharing your experience with us. I’m sorry to hear it was a bit hit and miss. I’ve followed up with the 3 companies you were matched to ensure their customer service improves - especially the hassling for quotes. That's exactly the type of tactic we don't want to recommend.
Your feedback really helps us keep improving the service across the board, I always appreciate taking the time to let us know.
Thanks again for leaving a review,
Ned
“SolarQuotes material and response has been good. The three companies recommended by SolRQuotes however have contacted me but are not showing much enthusiasm. The company I used previously following a recommendation by SolarQuotes (not one of the three recommended this time) however have been very responsive and helpful.”
Hi Peter,
Thanks for your time over the phone - I'm glad everyone has got in touch but what I will do is follow up on all 3 to ensure you get the battery you are after. If you don't hear from them or just have any general questions or feedback on the process just email me at ned@solarquotes.com.au and I'll help you out : )
As I said over the phone thanks heaps for letting us know - just helps us improve.
Ned.
“Dear Finn,
You have been transparent in that you have acknowledged that you do receive referral fees from installers.
However this puts you in the unenvieble position of not being to reveal the true cost and hidden dangers inherent in the contract you sign with the installer, which is totally biased in favor of the installer in case things go wrong. Also in the pay back period etc no mention is made of the fact that the true cost lies in the decommisioning and disposal of the batteries at the end of life. (Some thing like the asbestos debecale from a past era comes to mind. ) It would be immensely useful, and appreciated , if you could put together a sample format of what a contract should look like between the battery supplier ,installer and end user, that is fair to all. Things, like not having a stable internet connection should not be a case for voiding a battery warranty. More than happy to discuss this further if you are so inclined. For the record your site is one of the most usefull resource for those of, the general public who have no clue of batteries, installation or contract laws
Kind regards
Pothen Joseph.”
Hi Pothen
Thank you for your kind words about our site and for taking the time to leave a review, always appreciate it. You have raised some interesting points.
We aim to be as transparent as possible about how our business works, you can read more about it here:
https://support.solarquotes.com.au/hc/en-us/articles/115000931934-How-does-SolarQuotes-make-money-Will-I-pay-more-for-my-system-by-using-SolarQuotes
Regarding your comment about the contract being biased in favour of the installer if things go wrong. We know thats a common concern in the industry. We trust all out installers but in the very rare event something goes wrong we do offer our guarantee https://www.solarquotes.com.au/installation-guarantee/, which is designed to give you extra confidence and peace of mind when choosing your installer.
As for your battery contract idea, I think it’s a fantastic suggestion. I’ll pass it on to our blog team, and they may end up writing a dedicated piece about it.
Thanks again for your feedback and support,
Ned
“unified solar solution - attended my residence - were unable to give me very much information and a week later msged to tell me they could not provide a solution to fit my enphase pannels.
second quote - class A was done without anyinformation being obtained and had no infomation about saving or how they would install etc - very generic and unlikley to the true cost.
third company attending today - hooping for better”
Hi Marcella,
Thanks for letting us know. No good about those first two companies - I have followed up with them to ensure their quoting process improves in the future. Let me know how the third quote goes here: ned@solarquotes.com.au - if there are any more issues I will be able to investigate or perhaps point you towards another installer.
Ned.
“I was sent the details of 3 possible suppliers. The first one needed information which I sent immediately, approximately 2 weeks ago. I still have not received a quote. The second said I had too many trees and it couldn't be done. The third one wanted to come and look. I sent the information but he ignored what I said and I have not heard from him again.
I therefore do not wish to deal with this company again.”
Hi Nessy,
Thank you for your time on the phone and clarifying you have now gotten your quotes and are currently reviewing them. If you need any help with them - just email me at ned@solarquotes.com.au and I can help out : )
Thanks for getting in touch and leaving a review, always good to hear feedback.
Thanks again,
Ned
“These people are only interested in selling new solar. The first person they send is a sales rep. I was looking for technical advice on an existing system.”
Hi Katherine,
Thanks for letting us know and apologies about this. We do have a section for leaving a request for a maintenance/service you may have missed, I've just left you a voice message and e-mail to find you a better suited installer because we definitely have some that will be able to check out your existing system and advise further.
Ned.
Hi Paula,
Thanks for taking the time to leave us review, yes unfortunately at the time of your request we only had 1 installer we could match you with. You are in a bit of a rural area and asked the team if it's possible for us to source some trustworthy installers in your area. If you are looking for more quotes just send me an e-mail at ned@solarquotes.com.au and I will do what I can to find you another installer : )
“Whilst your action of getting three quotes were commendable, only two contacted me and neither one provided the information for my specific requirements which was requested. One bombarded me with the system they were trying to sell which fankly was far too expensive, whilst the other one insisted on a site visit which was not really necessary. The third one did not even make a contact.”
Hi Mohamed,
Thanks for your time on the phone and apologies that the installers could not carry out your request. I've sent you a text with the details of an installer who carries the Growatt battery - they should be able to help. Let me know how you go, if need be I can source another installer for you.
Thanks for letting us know - I'll speak to that company who missed your quote and ask them to improve their service.
Hi Dianne,
I've left a voice message and e-mail for you as I would love some further details on this. If you are still looking for a quote I can follow up on your behalf just let me know. My email is ned@solarquotes.com.au if you need it again. Apologies about the delay in your quotes - I'll also follow up with the 2 missing installers and ask them to improve their customer service in the future.
Thanks for letting us know,
Ned.
Hi Anthony,
Thank you for letting us know - we did receive your request to cancel your quote request and tried to cancel it as quickly as we could. Unfortunately your details did get sent to the 2 installers and they did contact you before we could cancel it - apologies if they bothered you. If you need solar in the future or have any questions about it just email me at ned@solarquotes.com.au and I'll help you out : )
Ned.
“I was really after local quotes, ie within perhaps 50km of where I live, not quotes from people located in capital cities. Having said that, I only received one expression of interest and they were too far away as far as I was concerned.”
Hi Peter,
Thanks for your feedback, and for giving SolarQuotes a go.
Because you’re located in a rural region, we were only able to match you with one installer who services a wider area from outside your town. That said, the installer who contacted you is still happy to work in your region and has done so for other customers before, but I appreciate that distance can be a key factor in choosing who to do buisness with.
We’re always working to improve our coverage, and we’ll look into expanding our network of quality installers in your area. Your feedback is really valuable in helping us do that.
Thanks again for your time and input.
Ned.
“Sorry for that. You are the fountain of my solar knowledge and deserve much better.
In this case, when I applied for assistance, I received 2 addresses: one close by (SolarWide), the other in Toowoomba (Proven Energy), 141 km away, did not answer. I sent you an email, requesting 2 more addresses but never received an answer.
SolarWide did very well, but "Unfortunately, the rules of Energex say that we cannot add a battery to your system without you losing the 44 cent Feed In Tariff." That was it.
I am happy with what I have (10x 260W Canadian Solar panels, 8yrs old and a 5kw Solis inverter, 3yrs old), 44 ct feed-in. I understand that there is no way to add a battery without loosing that.
So, I will wait until July 2028 when the present system will end, and continue following your *****-star solar entertainment and education (and perhaps find a solution for my complicated battery issue).
Thank you for that.
Kind regards”
Hi Peter,
Thank you for taking the time to leave your feedback, and for your kind words about the website. We appreciate your support and engagement over the years!
Apologies about the missing quote from the installer in Toowoomba. Based on your experience, we’ve reviewed their service coverage and have since updated our system to reflect that they are unable to service customers in your area. This should help prevent similar issues for others in the future.
We also want to apologise for not responding to your follow-up email, I have had a look but unfortunately I was not able locate any recent email from you. If I can ask - you could forward that e-mail you sent to ned@solarquotes.com.au so I can take a look where it ended up.
Hope to hear from you in the future - thanks for the feedback : )
Ned.
Hi Steve,
Thanks for letting us know! I noticed your review was a 3 star - if there was anything we could do to improve the experience please let us know. I've left a voice message on your phone and an e-mail, I'd love to follow up.
I'm sure those site visits will go well - and if you want to ask me any questions about it as it happens my e-mail is ned@solarquotes.com.au : )
Thanks again for letting us know,
Ned.
Hi Andy
Thanks for the feedback, great to hear you had a good experience with two of the installers and found their advice helpful. I’ve left a voice message on your phone so I can follow up with the third installer and ask them to get in touch with you asap so you have the full picture before deciding. If you want to get in touch with me via email to let me know it's ned@solarquotes.com.au
Appreciate the review and feed back : )
“2 people contacted me. One was very good and I will probably go with them while the other one is still to get back to me with a quote. One did not reply. Lot of conflicting views from suppliers/installers but I expected that. Overall happy with service from Solar Quotes”
Hi Barrie
Thanks for the review and for giving us a go. I’m glad to hear one of the installers really impressed you. I’ll follow up to make sure you receive all three quotes as promised, sorry that hasn’t happened yet. And yes, those varying opinions can be part of the process, but we’re here to help make sense of it all if you need. Just send me an email at ned@solarquotes.com.au if you have any questions.
Always appreciate the feedback,
Ned.
Hi Robert,
I think there may have been a mistake - I contacted all 3 of the installers we matched you with who did advise they had all contacted you and heard back from you. If this is wrong could you please let me know by sending an e-mail to ned@solarquotes.com.au - I've also left you a voice-mail. Keen to clean up any confusion and make sure you have gotten your quotes.
Ned from SolarQuotes.
Hey Andrew, thanks for the review and sorry we missed the mark on this one. You definitely did let us know you were after a battery to add to your existing setup. I’ll be having a word your matched installer to make sure they’re reading customer notes properly in future.
I’ve left you a voicemail as I can also send through some recommendations for other installers who can help with exactly what you're after. Feel free to call me back or shoot me an email anytime: ned@solarquotes.com.au Always appreciate the feedback.
Thanks for the review! Sounds like you're still weighing up the quotes, hope the right one stands out soon. If you’ve got any questions about the quotes along the way or want to share an update later, feel free to get in touch: ned@solarquotes.com.au
Always happy to help,
Ned
Hi Brett,
No, thank you! I noticed your review was score was 3 stars - if there was anything we could do next time to get it to 5 please let me know at ned@solarquotes.com.au I take all feedback on board.
Also happy to help if you have any questions about anything solar related - thanks again : )
Ned.
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