Sternglas GmbH Reviews

Name: Sternglas GmbH
Address: Gerhofstr. 1-3, Hamburg, Hamburg
Rating: 4.78

4.8 Rating 2,893 Reviews

95 %

of reviewers recommend Sternglas GmbH

4.8

Based on 2,893 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Sternglas GmbH 5 star review on 25th March 2024

141

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Slipping in quality and customer care. Delivery was late after being promised delivery before Christmas.”

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Posted 2 years ago

Moin Adrian, Thanks for your feedback! We always do our best to meet the promised delivery dates, but something must have gone wrong here... To be honest, our customer service is currently being expanded, as we continue to try to be personally available to all customers, there is sometimes a slightly longer waiting time. Regarding the quality of your watch, please contact us again by e-mail, where you can tell us exactly what you don't like and we will certainly find a solution together. Best wishes from Hamburg

Posted 1 year ago

“Shipping was fast and smooth, costumer service quick and polite and products as advertised!”

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Posted 2 years ago

“Good experience and fast delivery”

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Posted 2 years ago

“Straigthforward comms and info on the website, super delivery service.”

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Posted 2 years ago

“I was very pleasantly surprised with how easy and uncomplicated the ordering/return process is. The watch and the separate ordered bracelet were very carefully packed and arrived on time.”

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Posted 2 years ago

“Great company, they match perfectly with my style. It's the first time owning a mechanical watch and the build quality is on point. Recommend.”

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Posted 2 years ago

“Excellent buying experience, the support was always responsive even though it was close to Christmas.”

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Posted 2 years ago

“Solid quality, bright and clear exterior designs.”

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Posted 2 years ago

“Immer , wenn es um unsere Sternglasuhr geht, ist der Kontakt und Service bei Sternglas unglaublich erfreulich ! Es gibt eine persönliche Nachricht und immer großes Entgegenkommen. Das passt zur Qualität des Produktes. Die ganze Belegschaft steht dahinter . Von mir ein großes Lob !”

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Posted 2 years ago

“The service 10/10!”

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Posted 3 years ago

“Ich brauchte ein neues Armband. online bestellt, schnell geliefert und der Tausch neu gegen alt war auch sehr einfach. Danke!”

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Posted 3 years ago

“Great service. The packaging could be a bit more dramatic especially considering this was a limited edition timepiece.”

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Posted 3 years ago

“Very easy ordering procedure with fast delivery. Watch and additional straps where nicely packaged.”

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Posted 3 years ago

“Very dynamic brand offering original and quality products”

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Posted 3 years ago

“................”

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Posted 3 years ago

“While the transaction online was fast and efficient, I also felt the personal investment of the Sternglas team on delivering beautiful well-crafted watches.”

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Posted 3 years ago

“a fast-growing company in the world of watches”

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Posted 3 years ago

“Elegant design and great retail experience with Sternglass. Wish it had a bit more power reserve but very happy overall.”

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Posted 3 years ago

“In a few words: "Value for Money".”

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Posted 3 years ago

“My experience with Sternglas was great! I appreciate the prompt international delivery. I would purchase from Sternglas again!”

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Posted 3 years ago

Sternglas GmbH is rated 4.8 based on 2,893 reviews