Sternglas GmbH Reviews

Name: Sternglas GmbH
Address: Gerhofstr. 1-3, Hamburg, Hamburg
Rating: 4.78

4.8 Rating 2,418 Reviews

95 %

of reviewers recommend Sternglas GmbH

4.8

Based on 2,418 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Write Your review

Tell us how Sternglas GmbH made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Sternglas GmbH 5 star review on 25th March 2024

141

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service from Sternglas support team led by Sarah the Great! 😁 Keep up the good work and I think you will earn many new and above all loyal customers who will let you to develop and launch new exciting and unique products.”

Helpful Report

Posted 9 months ago

Moin Marcin! Thank you for your fantastic feedback! We're thrilled to hear that you had such a positive experience with our support team, especially Sarah! 😊 Your kind words mean a lot to us, and we're committed to continuing to offer great service and unique products. We’re excited about the future and look forward to welcoming many more loyal customers like you! Best regards from Hamburg!

Posted 4 months ago

“The item I purchased, the Berlin, is a pretty watch. The disappointing aspect of it is that the leather band is too short. Indeed, I can only buckle the band at the last hole (and my wrist is not that large). It works, more or less, but it would be better if the band were at least an inch longer and it had 9 holes so that I could buckle the strap on the 5th hole, or in the middle. Food for thought.”

Helpful Report

Posted 10 months ago

Moin Rodney! Thank you for your valuable feedback! We’re so glad to hear that you find the Berlin watch pretty. We do apologize for the issue with the leather band being too short—it’s certainly important for the strap to fit comfortably. We appreciate you pointing this out, and we’ll pass along your suggestion for a longer band with more adjustment holes. Your input helps us improve, and we’re grateful for it. Best regards from Hamburg!

Posted 4 months ago

“I am really blown away by the customer service at Sternglas! I needed help with something and they were quick to respond and help me out. I will definitely order from Sternglas again. Thank you!”

Helpful Report

Posted 10 months ago

Moin John! Thank you so much for your amazing feedback! We’re thrilled to hear that you were blown away by our customer service. It's our goal to always be quick and helpful, and we’re so happy we could assist you. We look forward to your next order and are grateful for your trust in us. Best regards from Hamburg!

Posted 4 months ago

“Prachtige horloges tegen een faire prijs.Prettige afwerking van een klacht. Mijn voorkeur gaat uit naar de horloges van het eenvoudige Bauhaus ontwerp. Aanbevolen!!!”

Helpful Report

Posted 10 months ago

Moin Ad! Hartelijk dank voor je positieve feedback! We zijn blij te horen dat je tevreden bent met onze horloges en de afhandeling van je klacht. Het Bauhaus-ontwerp ist definitiv eine zeitlose Wahl, und wir freuen uns, dass du es bevorzugst. Vielen Dank auch für die Empfehlung! Beste groeten uit Hamburg!

Posted 4 months ago

“Executive wristwatches!”

Helpful Report

Posted 10 months ago

Moin Denis! Thank you for your feedback! We're glad to hear you're impressed with our executive wristwatches. It's great to know our designs resonate with your style! Best regards from Hamburg!

Posted 4 months ago

“Sternglas Hamburg Chrono with grey strap …is absolutely stunning. Sold out for now, I understood. So I bought the last aviable in The Netherlands. BIG BIG compliment for the designer: It is a masterpiece for design in superior watchmaking.”

Helpful Report

Posted 10 months ago

Moin Marcel! Thank you so much for your fantastic feedback! We're thrilled to hear that you're so impressed with the Sternglas Hamburg Chrono with the grey strap. It's wonderful to know that you managed to find the last available one in the Netherlands. Your compliment for the designer truly means a lot to us—it's always great to hear that the design and craftsmanship have made such an impact! Best regards from Hamburg!

Posted 4 months ago

“Beautiful watch, great quality and fast delivery. Would happily return for my next purchase.”

Helpful Report

Posted 10 months ago

Moin Richard! Thank you for your kind feedback! We're so glad to hear that you love the watch and are happy with the quality and fast delivery. We look forward to welcoming you back for your next purchase! Best regards from Hamburg!

Posted 4 months ago

“Customer service supported me when needed, website is very well built and user friendly”

Helpful Report

Posted 10 months ago

Moin Andrea! Thank you for your feedback! We're thrilled to hear that our customer service could assist you when needed, and we're glad you found our website easy to navigate and user-friendly. We strive to make every part of your experience as smooth as possible! Best regards from Hamburg!

Posted 4 months ago

“It’s perfect! Thank you so much 😊”

Helpful Report

Posted 10 months ago

Moin Robert! Thank you for your wonderful feedback! We're so happy to hear that you're thrilled with your watch. It means a lot to us! Best regards from Hamburg!

Posted 4 months ago

“The word that comes to mind is "Timeless".Your watches have a exquisite simplicity about them.Not over engineered but simply wonderfully presented.”

Helpful Report

Posted 10 months ago

Moin Khalid! Thank you for your beautiful feedback! We're thrilled to hear that you find our watches "timeless" and appreciate their exquisite simplicity. We believe that simplicity is key to great design, and it's wonderful to know that it resonates with you. Best regards from Hamburg!

Posted 4 months ago

“Great service from Sternglas, with good communication from purchase through to delivery and afterwards as well. My watch was delivered ahead of time, well packaged and in perfect condition.”

Helpful Report

Posted 10 months ago

Moin Richard! Thank you so much for your wonderful feedback! We're thrilled to hear that you had a positive experience with our service, from purchase to delivery. It’s great to know that your watch arrived ahead of time and in perfect condition. We truly appreciate your kind words! Best regards from Hamburg!

Posted 4 months ago

“Quite pleased with the watch style Sternglas is selling.”

Helpful Report

Posted 10 months ago

Moin Reuben! Thank you for your feedback! We're so glad to hear that you're pleased with the watch style from Sternglas. It's always great to know our designs meet your expectations! Best regards from Hamburg!

Posted 4 months ago

“Love my watch. Bought it 3-4 years ago with no issues. My band needing replacing and my battery expired so it looks like a new watch. I will buy another in the future. Regards, Jay Cooke”

Helpful Report

Posted 10 months ago

Moin Jay! Thank you for your wonderful feedback! We're thrilled to hear that you've been enjoying your watch for 3-4 years without any issues. It’s great that after replacing the band and battery, it feels like a brand-new timepiece. We’re excited to know you’ll be considering another purchase in the future! Best regards from Hamburg!

Posted 4 months ago

“I look their designs and great value.”

Helpful Report

Posted 10 months ago

Moin Karamjit! Thank you for your kind feedback! We're so glad to hear that you love our designs and feel that you're getting great value. It’s always our goal to create beautiful timepieces that offer both style and quality. Best regards from Hamburg!

Posted 4 months ago

“watch looks classy , i am very glad i 've made that purchase”

Helpful Report

Posted 10 months ago

Moin Serge! Thank you for your feedback! We're so happy to hear that you find your watch classy and that you're pleased with your purchase. It’s great to know you're enjoying your new timepiece! Best regards from Hamburg!

Posted 4 months ago

“Absolutely love these watches. This is my second one from Sternglas and I couldn't be happier. Stylish and functional!”

Helpful Report

Posted 10 months ago

Moin Gregory Thank you for your fantastic feedback! We're thrilled to hear that you're enjoying your second watch from Sternglas and that you're happy with both the style and functionality. We truly appreciate your continued support! Best regards from Hamburg!

Posted 4 months ago

“I’m impressed with the quality and style of the watch, got some nice compliments and will look for tiger watches from sternglass to add to my collection. It is a bonus that it reminds me of my home city”

Helpful Report

Posted 10 months ago

Moin Stephan! Thank you for your wonderful feedback! We're so happy to hear that you're impressed with the quality and style of your watch, and that it's receiving compliments. It's great to know that it also holds a special connection to your home city. We’re excited to hear that you’re looking to add more Sternglas watches to your collection! Best regards from Hamburg!

Posted 4 months ago

“Very responsive team. Thank you.”

Helpful Report

Posted 10 months ago

Moin Ricardo! Thank you for your kind words! We're so glad to hear that you had a positive experience with our responsive team. We’re always here to help and appreciate your feedback! Best regards from Hamburg!

Posted 4 months ago

“Zeer tevreden. Mooi horloge die perfect werkt. Snelle levering. Goed contact met medewerkers. Perfect verpakt. Zeer goede dienstverlening. 5 sterren waard.”

Helpful Report

Posted 10 months ago

Moin Francis! Hartelijk dank voor je geweldige feedback! We zijn zo blij te horen dat je tevreden bent met de horloge, de snelle levering, en het contact met onze medewerkers. Het doet ons goed te weten dat je onze dienstverlening zo waardeert. We streven er altijd naar om een perfecte ervaring te bieden! Beste groeten uit Hamburg!

Posted 4 months ago

“The products are nice, but the marketing is awful. Company is straight up lying about promo codes. They say they expire to entice you to make a purchasing decision faster.”

Helpful Report

Posted 10 months ago

Thank you for sharing your feedback! We’re truly sorry to hear that you had a negative experience with the promo codes. Your input is really valuable to us, and we'll take it into consideration to improve our transparency and marketing practices moving forward. We want every customer to feel informed and confident in their decisions when shopping with us. Best regards from Hamburg!

Posted 4 months ago

Sternglas GmbH is rated 4.8 based on 2,418 reviews