Sternglas GmbH Reviews

Name: Sternglas GmbH
Address: Gerhofstr. 1-3, Hamburg, Hamburg
Rating: 4.78

4.8 Rating 2,897 Reviews

95 %

of reviewers recommend Sternglas GmbH

4.8

Based on 2,897 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Write Your review

Tell us how Sternglas GmbH made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Sternglas GmbH 5 star review on 25th March 2024

141

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I absolutely love my new watch! Their fast responses and customer service Makes it seem like they are just next door Thank you !”

Helpful Report

Posted 6 months ago

Moin Deobrah! Thank you so much for your wonderful feedback! We're thrilled to hear that you love your new watch and that our customer service felt so close and attentive. It's exactly the experience we aim to provide. Best regards from Hamburg

Posted 6 months ago

“I received the watch I ordered within 6 days. I'm in US. Website was easy. Ordering was easy. Received email updates regarding shipping. Everything was very smooth. Very happy. And I have a beautiful watch. Exactly what I expected.”

Helpful Report

Posted 6 months ago

Moin Jill! Thank you for taking the time to share your experience! We're so happy to hear that everything went smoothly — from browsing and ordering to delivery — and that your new watch lived up to your expectations. It means a lot to us that you're enjoying both the process and the product. Best regards from Hamburg!

Posted 6 months ago

“Great experience and great service”

Helpful Report

Posted 6 months ago

Moin Mark! Thank you for your kind words! We're so glad to hear that you had a great experience and appreciated our service — that's exactly what we aim for. Best regards from Hamburg!

Posted 6 months ago

“Incredibly fast shipping time from Germany to the U.S.”

Helpful Report

Posted 6 months ago

Moin Kelly! Thank you for your feedback! We’re thrilled to hear that your order reached you in the U.S. so quickly — we do our best to ensure a smooth and speedy delivery experience. Best regards from Hamburg!

Posted 6 months ago

“Nice watch which was delivered in a timely fashion. No issues.”

Helpful Report

Posted 6 months ago

Moin! Thank you for your great feedback! We’re delighted to hear that everything went smoothly and that you're happy with your new watch. That’s exactly how it should be. Best regards from Hamburg!

Posted 6 months ago

“Dear Sternglas Staff, The watch I ordered arrived super quick! But the real surprise was unboxing it and experience that the product quality is really high, just as it is described. What’s more, the look is even better in real than the photos. 10/10, congrats and thank you!”

Helpful Report

Posted 6 months ago

Dear Balázs, Thank you so much for your wonderful message! We're thrilled to hear that your watch arrived quickly and, even more importantly, that it exceeded your expectations once unboxed. It truly means a lot to us that you found the quality to match the description — and even better that it looks more impressive in person than in the photos! Your 10/10 made our day — thank you for your kind words and trust. Best regards from Hamburg!

Posted 6 months ago

“Sehr stilvolle Uhren zu fairem Preis, und schnelle Lieferung. Hier werde ich mir irgendwann noch eine zweite kaufen. Vielleicht dann was Mechanisches. Nur ein Hinweis: Ich finde die Seite, auf der man die Handbücher findet (https://www.sternglas.de/pages/handbucher) im Nachhinein besser, um einen Überblick über alle Sternglas Modelle zu bekommen, als die eigentliche Verkaufs-Webseite von Sternglas.”

Helpful Report

Posted 6 months ago

Moin Tim! Vielen Dank für Dein tolles Feedback und Deinen wertvollen Hinweis! Es freut uns sehr, dass Du unsere stilvollen Uhren und das faire Preis-Leistungs-Verhältnis so schätzt – und dass Du schon mit dem Gedanken spielst, Dir irgendwann ein mechanisches Modell zu gönnen. Dein Hinweis zur Handbuch-Seite ist spannend und für uns sehr hilfreich. Wir geben das gerne intern weiter – vielleicht können wir die Struktur der Website noch klarer gestalten, damit man sich auch beim Stöbern besser orientieren kann. Viel Freude weiterhin mit Deiner Uhr – und vielleicht ja bis bald zur Nummer zwei! Beste Grüße aus Hamburg!

Posted 6 months ago

“The watches are remarkable, friendly and attentive in providing information to the customer, the assistance is punctual, precise and prepared. I had doubts before purchasing but they immediately proved capable and precise.”

Helpful Report

Posted 6 months ago

Moin Jacopo! Thank you so much for your wonderful feedback! We're thrilled to hear that you find our watches remarkable and that you felt well-supported throughout your experience. It's important to us that any doubts are met with clear, attentive, and reliable assistance — we're glad we could provide that for you. Enjoy your new watch and thank you again for your trust! Best regards from Hamburg!

Posted 6 months ago

“Glad to get to know your brand. It was several years I was looking for a simple design but couldn't find it until saw your advertisement on instagram and there it was what was looking for. Ordered it and received it in time in Canada. Many thanks.”

Helpful Report

Posted 6 months ago

Moin Kamyar! Thank you so much for your kind words! We're truly happy that you discovered our brand and finally found the simple design you’d been searching for. It’s great to hear that everything went smoothly and that your watch arrived on time in Canada. Enjoy your new timepiece! Best regards from Hamburg!

Posted 6 months ago

“Great service great pricing the watch is stunning to look at and the service from beginning to delivery is spot on. If you are thinking of purchasing it’s a no brainer to do so”

Helpful Report

Posted 6 months ago

Moin Martin! Thank you so much for your enthusiastic feedback! We're delighted that you find our watch stunning and that the service from start to delivery met your expectations perfectly. Your recommendation means a lot to us! Best regards from Hamburg!

Posted 6 months ago

“I now own the Naos and the Hamburg. Both watches are gorgeous, lightweight, and sit flat against my wrist. For this price point, I highly doubt you will find anything better in the world. Thank you!”

Helpful Report

Posted 6 months ago

Moin Ryan! Thank you so much for your fantastic feedback! We're thrilled to hear that you love both your Naos and Hamburg watches and appreciate their lightweight, comfortable design. It means a lot to us that you find our watches to be such great value. Best regards from Hamburg!

Posted 6 months ago

“Very prompt shipping and easy ordering process”

Helpful Report

Posted 6 months ago

Moin Wen! Thank you for your positive feedback! We're glad to hear that you found the ordering process easy and appreciated the prompt shipping. Best regards from Hamburg!

Posted 6 months ago

“Very beautiful watch, ordered the Naos Quartz version with milanese mesh and an extra leather band, everything is very well constructed. Shipped was also very fast, ordered from the US and it arrived in less than a week. Would definitely buy again from Sternglas.”

Helpful Report

Posted 6 months ago

Moin Matheus! Thank you so much for your kind feedback! We're thrilled to hear that you’re pleased with the Naos Quartz, the milanese mesh, and the extra leather band. It’s great to know that everything arrived quickly and met your expectations. We’d be happy to welcome you back anytime! Best regards from Hamburg!

Posted 6 months ago

“I ordered Sunday, late at night, item shipped out Monday morning from Germany and arrived in Texas by Wednesday afternoon. They're organized, efficient, and the watches are beautiful with unique designs.”

Helpful Report

Posted 6 months ago

Moin Jacob! Thank you for your fantastic feedback! We're thrilled that our fast and efficient shipping impressed you, and that you appreciate the unique design of our watches. It means a lot to us to know everything arrived smoothly all the way to Texas. Best regards from Hamburg!

Posted 6 months ago

“The watch is beautiful! Shipping was quick and the shop was very responsive and professional! Will do business with them again!”

Helpful Report

Posted 6 months ago

Moin Elizabeth! Thank you so much for your kind feedback! We're delighted to hear that you find the watch beautiful and that you had a positive experience with our fast shipping and responsive service. We look forward to doing business with you again! Best regards from Hamburg!

Posted 6 months ago

“The Sternglas team doesn’t just create beautifully refined watches, they also demonstrate a rare and sincere attention to their customers. The reply I received to my message was warm, genuine, and clearly written by someone who cared. In today’s world, it’s increasingly rare to feel truly listened to. Sternglas manages to deliver both exceptional products and authentic human connection. That alone sets them apart.”

Helpful Report

Posted 6 months ago

Moin Francesco! Thank you so much for your heartfelt and thoughtful feedback! We’re truly touched by your words and glad to hear that you feel genuinely cared for by our team. Creating exceptional watches is important to us, but connecting authentically with our customers means just as much. Your recognition motivates us to keep doing our best every day. Best regards from Hamburg!

Posted 6 months ago

“Luv your watvhes. Alwat got help when needed. Date is too small on many of my watches, have 5”

Helpful Report

Posted 6 months ago

Moin Elmer! Thank you so much for your kind words and loyalty! We're happy to hear that our team has been helpful whenever you needed assistance. We also understand your point about the date size—due to the movement size, the date window can vary, and your feedback is very valuable to us. It’s great to know you already have five Sternglas watches! Best regards from Hamburg!

Posted 6 months ago

“So pleased with my Sternglas Naos minimalist watch. I ordered it with a light brown leather strap and have since added a Milanese strap. The watch looks great with both. Highly recommend.”

Helpful Report

Posted 6 months ago

Moin John! Thank you for your wonderful feedback! We're delighted to hear that you’re so pleased with your Sternglas Naos and that both the light brown leather and Milanese straps suit it so well. It’s fantastic that you enjoy the versatility of your watch. We really appreciate your recommendation! Best regards from Hamburg!

Posted 6 months ago

“There was a delay with my order, and as soon as I mentioned it on their facebook page they responded and I had my NAOS Big Date Alabaster the following week. Very impressive customer service. Now on to the watch. At 38 mm I was a little concerned it might look small however due to the fine case design it looks just right. The Luminova on the hands and indices work well and don't detract from the simplicity and clean design of the watch. The case back has a mirrored finish. I would have preferred some sort of artistic engraving like the Hamburg Chrono has - however this is not a complaint merely a personal preference. The bridle leather strap is very stiff and will require some wearing in I suspect. For now I have swapped it out for a top grain leather strap so that I can enjoy the watch without having to endure the discomfort of a brand new strap. It is a very subtle watch and i look forward to wearing it on a regular basis.”

Helpful Report

Posted 6 months ago

Moin Richard! Thank you very much for your detailed and thoughtful feedback! We're glad to hear that our customer service was able to quickly address the delay and that you’re happy with the overall look and feel of your Naos Big Date Alabaster. Your observations about the case size and Luminova are spot on—finding the right balance between elegance and functionality is very important to us. We appreciate your note about the case back engraving and the leather strap stiffness; personal preferences like yours help us continue to improve. It’s great that you found a comfortable alternative strap so you can enjoy your watch right away. We hope it becomes a reliable companion for many occasions! Best regards from Hamburg!

Posted 6 months ago

“A BEAUTIFUL WATCH THANKYOU”

Helpful Report

Posted 6 months ago

Moin Ben! Thank you very much for your kind words! We're delighted that you love your beautiful watch. We hope it will last you for years to come. Best regards from Hamburg!

Posted 6 months ago

Sternglas GmbH is rated 4.8 based on 2,897 reviews