Super.com Reviews

Name: Super.com
Address: -, San Francisco, California
Rating: 4.45

4.5 Rating 6,078 Reviews

87 %

of reviewers recommend Super.com

Company Reviews

Metrics

4.5

Based on 6,078 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Using Snaptravel was easy, a couple of clicks and you’re all set!! They have some of the best deals too! I will definitely recommend and be using Snaptravel for my vacay needs!!”

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Posted 3 years ago

“Snaptravel was a LIFE saver! We made our reservation saved over a $100 on the site and it literally took 5 minutes or less to confirm. So thankful! And the room was Super Nice!”

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Posted 3 years ago

“Good discount rate”

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Posted 3 years ago

“Absolute fraudsters. Do not use!!”

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Posted 3 years ago

Hi Rob, We are truly sorry to hear how you feel about our service. As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents would be happy to look into this further as soon as possible.

Posted 3 years ago

“Really great service really nice room steak but they fixed it for me and my husband and I had a really great time and look forward to many more travels to get this company Lord willing”

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Posted 3 years ago

“Great rates. Everything is so quick and easy.”

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Posted 3 years ago

“First time I’ve used Snaptravel and I gotta say it was as easy as you can get … And the savings was substantially more than other cites … Thanks Snaptravel”

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Posted 3 years ago

“Great value”

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Posted 3 years ago

“So happy with Snaptravel. I type in location n dates. And they find the best hotels and and great price. Will keep using them.”

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Posted 3 years ago

“Alles super!”

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Posted 3 years ago

“Facile da usare,ottima la chat,minor prezzo con la stessa qualità di altri siti.grazie”

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Posted 3 years ago

“Such a user friendly website. Fast and quick bookings with good quality service. Makes traveling easy and stress free.”

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Posted 3 years ago

“No issues at all. Good price. Which is more than I can say for the last 3rd party site we used to book a hotel room.”

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Posted 3 years ago

“Easy, good room.”

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Posted 3 years ago

“Helped me get lesser priced great rooms”

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Posted 3 years ago

“Great experience”

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Posted 3 years ago

“I was very pleased with speed and service I received. Also they helped me find the lowest rate for my hotel room which was a suite. I will definitely be searching their rates again before booking a stay somewhere.”

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Posted 3 years ago

“Absolutely terrible! I booked accommodation for my partner for when he flew into Brisbane Australia for work. I called the hotel while my partner was on the plane to let them know he would need late check in as his flight was delayed. THE HOTEL HAD NO RECORD OF OUR BOOKING! I then spent 5 hours calling snaptravel customer service and then the hotel trying to work it out. Snaptravel kept ensuring me that I 100% have a booking at the hotel but the hotel was completely booked out. They also kept ensuring me that they DEFINITELY HAVE CALLED THE HOTEL AND SPOKE TO RECEPTION AND CONFIRMED THE BOOKING when the hotel had never spoke to them. After I continued to call snaptravel to try and work it out they started getting rude because according to them “I was calling them to much and needed to wait for them to call me” even though my partner was stranded at the airport at 10pm with no where to go. I then waited hours and they never even bothered to call me with an update. The receptionist at the hotel we were meant to be booked into said they have had this problem multiple times with snaptravel in the past few weeks. They also said snaptravel doesn’t even have a login to their system so there is NO POSSIBLE WAY FOR THEM TO BOOK THE ROOMS IN THE HOTEL!! After I continued to call them to work it out they stated that apparently they had a mapping error and the hotel my partner was booked into was in SPAIN. NOT AUSTRALIA. They then couldn’t understand why I didn’t want to keep my reservation at that hotel, WHICH WAS ON THE OTHER SIDE OF THE WORLD! My partner had to SLEEP ON THE FLOOR IN THE AIRPORT because there was no other hotels available. I then asked for a refund as they were not helping fix the problem at all. I was told that they couldn’t help me with that and I would have to call someone else but wouldn’t give me any details on who I could contact to help. THIS IS A SCAM COMPANY AND ITS ABSOLUTELY TERRIBLE! DO NOT USE THIS COMPANY UNLESS YOU WANT YOUR MONEY TAKEN AND HAVE NO WHERE TO STAY!”

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Posted 3 years ago

Hi C White, We are truly sorry to hear about your most recent experience with our Support team and we genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow. As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents can provide you with the contact information for our Corporate team, so they can look into your case and contact you directly. Thank you.

Posted 3 years ago

“Snaptravel helped me to find the best hotel rate . Thank you!”

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Posted 3 years ago

“Super nice place. No problems!”

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Posted 3 years ago

Super.com is rated 4.5 based on 6,078 reviews