Super.com Reviews

Name: Super.com
Address: -, San Francisco, California
Rating: 4.45

4.5 Rating 6,078 Reviews

87 %

of reviewers recommend Super.com

Company Reviews

Metrics

4.5

Based on 6,078 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy.Quick.Great follow through. Good price. Watch out Expedia.”

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Posted 3 years ago

“Scheduling my tour online was easy and accurate we paid about 10% less for the same hotel no extra charges at the time we checked in we were very pleased”

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Posted 3 years ago

“Snap travel was easy to use and performed like it said. Very happy with the results, would recommend to friends and relatives.”

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Posted 3 years ago

“First time user. Was in a terrible resort hotel in San Antonio I got on Snaptravel and booked another resort hotel cheaper than a lot and I mean a lot of other sites. Got it cheaper and quick and easy. Don’t miss out using Snaptravel !! It will be my first search Now Ty ty”

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Posted 3 years ago

“Buen precio”

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Posted 3 years ago

“Was quick and easy to book a room. We were also accommodated with the requests that we submitted.”

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Posted 3 years ago

“So easy to book and a massive saving!!!”

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Posted 3 years ago

“I used Snaptravel for the first time on a stay in Santa Fe . The hotel desk price was 120.00 plus tax. Snaptravel was 76.00 plus tax. They were the lowest out of all the sites I checked by at least 15.00. I don’t know how they do it, I will choose them again.”

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Posted 3 years ago

“Our hotel was like $40 cheaper than we had expected.”

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Posted 3 years ago

“This was my 1st time using this snap travel site but it was just so easy to use and it was in the evening And I needed a Hotel and didn't want to pay full price. When I called the hotel they were fully booked. So I went on snaptravel messenger and found the same room that I wanted at the same hotel For $30 less . I booked the same room on Snaptravel went to the hotel inside no problems. So grateful for snaptravel. Everything is so costly these days and it was so good to pay less.”

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Posted 3 years ago

“Great prices and easy to book the hotel!”

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Posted 3 years ago

“Perfect 👏🏽👏🏽 Snaptravel is awesome. Excellent experience, I appreciate 🙏🏽”

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Posted 3 years ago

“Easy to use!”

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Posted 3 years ago

“Easy to use, great communicators, exceptional followup”

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Posted 3 years ago

“Amazing experience”

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Posted 3 years ago

“My experience with SnapTravel was terrible! It is a scam. Several hours after booking a hotel reservation with SnapTravel, my plans changed and I called to cancel the reservation. I was told I that they couldn't find my reservation and that I had never been charged, so not to worry. But the charge was on my credit card. So I called back several times and got the same response. Then I called the hotel directly and canceled the reservation, but was told that since I paid through SnapTravel, SnapTravel would have to issue the refund. When I called SnapTravel back, they told me that since I canceled through the hotel, they would not give me a refund, even though they had been unable to to cancel through SnapTravel. Next, when I tried SnapTravel's email support, I was told that it was now too late to get a refund. But I had called them to cancel within hours of making the reservation, and they told me that I didn't have a reservation to cancel. When I inquired again by email, they said they were looking into it, but didn't get back to me, and didn't respond to further email inquiries. I would recommend that anybody looking to book a hotel room does it through another site and not SnapTravel. You're taking you're chances with SnapTravel. At least don't expect to be able to cancel, and don't expect any customer support.”

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Posted 3 years ago

Hi Ben, We are truly sorry to hear about your most recent experience with our Support team. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow. As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents can provide you with the contact information for our Corporate team, so they can look into your case and contact you directly. Thank you.

Posted 3 years ago

“Excellent deal on a room i was booking. Got a tremendous discount after checking numerous sites. Highly recommend to use Snaptravel”

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Posted 3 years ago

“We were able to get a great rate at The Mona Kai Resort and Spa in San Diego and loved the people at this resort so much. All were very helpful!”

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Posted 3 years ago

“Il prezzo dell’offerta era più basso del minor prezzo garantito dall’hotel. Un gran bel risparmio. Sarebbe bello che integraste la lingua Italiana nell’app.”

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Posted 3 years ago

“Since I discovered snap travel it has been the best commitment ive made to used them anytime I need a hotel. They are awesome and they have affordable prices..I have refer them to family and friends.”

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Posted 3 years ago

Super.com is rated 4.5 based on 6,078 reviews