Super.com Reviews

Name: Super.com
Address: -, San Francisco, California
Rating: 4.45

4.5 Rating 6,078 Reviews

87 %

of reviewers recommend Super.com

Company Reviews

Metrics

4.5

Based on 6,078 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They always get us the best deals! They are so easy to use. We are always do satisfied with them!”

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Posted 3 years ago

“Snap travel has the lowest prices on hotels, resorts and so much more. Thank you Carla”

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Posted 3 years ago

“Customer service prompt when you have questions, good pricing. Great website for discounts!!”

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Posted 3 years ago

“Snaptravel are refusing to amend our New York hotel booking and refusing to honour the 100% Money Back Guarantee. The website and customer service are based on LIES. We booked a hotel room in good faith based on the Snaptravel description but the hotel booking is incorrect. We chose a room with the promise of a double, queen or king bed and Snaptravel have booked a room with a bunk bed! This is totally FRAUDULENT MISREPRESENTATION by Snaptravel and we are very disappointed to have been caught out by their scam. We have liaised with Snaptravel and with the hotel but "the booking cannot be amended". We are now forced to report the FRAUD to our card company to action a chargeback in order to have our payment returned to us.”

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Posted 3 years ago

Hi Loraine, We are truly sorry to hear about your most recent experience with our Support team. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow. As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents can provide you with the contact information for our Corporate team, so they can look into your case and contact you directly. Thank you.

Posted 3 years ago

“They always get me the best deal, It’s so easy to book through them and they are always giving discounts”

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Posted 3 years ago

“Customer service and good discounts”

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Posted 3 years ago

“Beat the actual hotel price and saved me money highly recommend!”

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Posted 3 years ago

“snap travel is a great way to book your stay and very easy to navigate also a great benefit they give you discounts that you can apply to your booking highly recommended”

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Posted 3 years ago

“Quick and easy.”

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Posted 3 years ago

“I have used Snap travel many times and they never let me down with my bookings and great prices. I would recommend them to all my friends and family members!!! 5 star service”

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Posted 3 years ago

“Snap travel rocks!! Consistently saves me $100’s where and when it counts… planning work and holiday travel and accommodation! Outstanding work Team Snaptravel!! Every time!!❤️✅✅🙏🙏🎯🎯”

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Posted 3 years ago

“Thanks good service”

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Posted 3 years ago

“Just used Snaptravel for the first time and they were so much better than the big brand travel websites. I will definitely be using them again! They sent me reminders & updates and made me feel taken care of. And I had a great room (corner, 24th fl - nice!)”

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Posted 3 years ago

“Snaptravel saved me and my family lots of money, thank you!”

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Posted 3 years ago

“Amazing time in Milan, quick and easy to book. My hotel was very nice at a reasonable price and much cheaper than other websites but It had better quality.”

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Posted 3 years ago

“They saved me more than they say. I had first got the room for over $100, directly from the Inn & Suite. I figured, let me try to see if I can get a better deal through an agency. I found SnapTravel and they helped me get a room at the same establishment for $85. Unbelievable!”

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Posted 3 years ago

“The best service and the best prices to get the right hotel.”

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Posted 3 years ago

“Great staff, clean, the hot tub is relaxing and breakfast is delicious”

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Posted 3 years ago

“Got good deal for prestige hotels n resort sooke in last minute thx snap travel👍”

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Posted 3 years ago

“Best price for your family vacation”

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Posted 3 years ago

Super.com is rated 4.5 based on 6,078 reviews